I PLACED AN OFFE OF $84.00, THE ONLY OPTION FROM YOUR COMPANY, NOT WHAT I WANTED TO DO. AND SELLER HAD NOT ACCEPTED, THEN I GOT AN E-MAIL THIS MORNING, SAYING SELLER DROPPED THE PRICE ACT NOW TO THE PRICE DROPP AND I DID, I ACCEPTED THE DROPPED PRICE OF $75.00 BUT IT STILL CHARGED ME $84.00 WITH NO OTHER OPTIONS.? IAM PUZZLED. I TRYED TO CHAT ON LINE TO NO AVEL, AND SENT TO REPLY E-MAILS WITH NO ANSWER. SO I BOUGH THE BAG BEFORE MY 24HR. WAS UP, SEEING THEY SAY IT WAS STILL FOR SALE TO OTHERS. I DON'T UNDERSTAND THE $15.00 ARTHENCATION FEE, IT SAID I HAD DIRCT TO HOME OPTION NOT TO BE CHARGED THAT FEE, AND I SAW NO WHERE TO CLICK ON TO DO THAT. THIS MAKE ME NOT WANT TO ORDER FROM YOUR COMPANY, WHEN YOU CAN'T GET ANY ANSWERS BEFORE BUYING AN ITAM NOT FAIR! L. ELLISON

Excellent service. Customer service is exceptionally good. Prompt service and attention to detail is priortised.

The worst it took almost a month to receive my payment this is ridiculous.

As a professional seller we make sure to only sell authentic items on the platform. However the last 10 days all items sent in have been declared counterfeit when exactly the same item is still sold on there by another huge reseller- same stamping same everything,
Also may someone explain to me how it's possible when two of the exact same items are sold one is declared counterfeit one is authentic!?
They said the leather and specs are not according to the brands standard when the other bags of this model that were sold have the same leather and were confirmed authentic. Like another reseller said in a previous comment - you sell quantities of an item and out of a sudden one is declared inauthentic when it's exactly the same!
I feel sorry for the client as they needed the bag as a birthday gift.

I don't know who these people are working for them but after 15 years in this industry I m safe to say we got experience. I even heard they compare online photos from a brands website to compare with the actual item. It seems like they employed someone new recently hence all these sale cancellations in the past few weeks ( and it's not only us who is affected). Our precious and scarce time goes into discussing with them and the outcome is no solution as they don't want to lose face and admit their mistakes.

We re successfully selling elsewhere as well and the feedback I get from clients is that they suffer from the exact same issues - as far as items getting stolen, damaged, parts missing or people at their offices using them sending them back with flaws!

With all this money put into this company and the fees paid one should assume they would invest and pay somebody with experience.

Also, a brand new item has been sold and marked by them as used with scratches - it's straight from the shop - client never used it (ysl- as soon as you open the bag one time there will be a scratch, can even happen at the shop) We inspect the items carefully and we didn't see these flaws! I have no more words for these people working there.
Lacking massive experience! Customer service is a joke with their automatic responses. And I don't know why we would have to pay a return fee when it's their lack of expertise to identify authentic items. And fakes are declared authentic. Classic. Stay away

This site is a joke! Never buy or sell
As an expert seller for many years, I would rate this site with minus stars if I could.
No customer service at all.
Many times they have refused my items by the quality control for reasons that they are not true.
They always reassure you that they look into the matters occurred but it's not happening.
In my opinion with my experience being an expert seller for many years never sell or buy from this site. There is always a problem occurring and they are never able to solve it.
This site is a joke.
The last time they canceled my sale due to the fact that the coat that I sold had a fur on the collar, that it was clearly mentioned in the description from the very beginning. When I reached out to them to ask the reason they told me that it wasn't mentioned in the description, that was not true. Then they told me that they canceled the sale due to the fact that I couldn't export the coat with a fur on it, but at the same time the coat was exported from my country to their hub in France. They do sell many items with fur so that wasn't the case. They reassured me that they will look into the matter again by their team but at the same time they send me an email that they shipped the item back. Not with dhl express as they got it but with the slowest shipping method available and till now I don't know when I will receive it back. When I contacted there customer care to ask the reason why they were sending the coat since they've told me that they are looking into the issue again they replied with a simple sorry.
Not professionals, no customer care!
Be careful as I have written that there is a purpose they are doing it, they make money out of the fees they are charging the buyer for shipping and quality control.
Sell and buy in platforms like Videdressing and depop, they charge less for commission and they are trustworthy!

Super fast shipping! Love this app! The shopping is super easy.

So not only did I find out my dad passed away, my beautiful and authentic $3188. 00 Gucci Bag, with the full set, plus reciept went missing! No one will help me, worst nightmare of my life. One less person that I did trust with my life and now I am reminded of all the untrustworthy slimy criminals that are left behind. This company canceled my sale for no reason, told me my authentic $3000. Gucci bag I bought from the store with my reciept and credit card bill was non compliant. If this company says your item is non compliant, you are in trouble. That's where all your grief with this company begins. It's all downhill from here. My bag did not pass quality inspection and it was purchased from the Gucci store! Ignorance at its best. An embarrassment for a company. It's been almost a month and do you think anyone will help me get refunded, or my expensive item back? Thievery! I have called numerous times emailed, called the company in New York, tried to and the number does not even exist. I get some guys voicemail, not VCs. So not only do they treat you like your a criminal, making you sound like your item is questionable with authenticity, they cannot even tell the difference between what is real and what is fake. Either that or it's a platform for criminal activity. Because right now I'm the suspicious one. And the more time goes by with out my expensive Gucci bag or, my reimbursement of $3000. The more I believe my bag was stolen, or lost, and that is probably the reason why it's taking so long! Why else would it take any company this long to get back to you for a solution? Because no other company, would treat their loyal customers this bad... Terrible unhelpful customer service. No one even cares... If I do not get reimbursed soon what is owed to me, I have a very good International business lawyer who I know will help me, fix this problem...

I've purchased Celine Crocodile Handle bag in Dec 28 2021 in price of $1300 for bday gift to mom.

My family's nightmare and her worst birthday happened.
When I received it at my home country, the item was obviously plastic fake leather fake logo everything was fake. I was shocked because I've paid $15 Authenticity check.
They said since the item was sent internationally I have to use personal expense to return this item for 2nd check. Ok so I paid $120 to ship it back to their warehouse in France.

The item securely passed CDG Airport custom and arrived at Tourcoing, where their warehouse is located.
Chronopost attempted to deliver the item 3times but failed since either the address doesn't exist or they rejected to receive the item. So now it's on the way back to my home country. I've wasted international shipping fee.

I've contacted Vestiaire Collective letting them know the situation. Their answer was "because it's crocodile bag it stucked at CDG airport so there is nothing we can do" I've sent them screenshots proving the item passed custom and was at Tourcoing. They ignore this email keep saying "there is nothing we can do since we don't have the item"

This whole process has been on going for 3months now but I will never give up. Im looking for a lawyer to sue this company. I will get my money back and get more money on my time and mental damage.

Love the purse and they go above to make sure everything is authenticated and as says

I bought a Gucci belt from Davide on vestiare collective, I received a fake Gucci belt for 200euros, I shipped IT back and they even said it's fake and I hâd luck after more than 1 month i got my money back but they refuse to ban Davide and he îs stil selling a lot of Gucci fake belt and wallets on vestiare collective and I try to Comment on his items to make people stop buying his fake items but vestiaire keeps deleting my Comments and he succesfully stilul selling fakes!