Dear Kettly,

We thank you for taking the time to share your feedback with us.

We understand your concern regarding your recent order, and we are sorry to hear that your experience was not satisfactory.

Upon reviewing your case, we noted that you initiated a return because the item's size was not suitable. Following our standard procedure, the returned item underwent a second inspection by our team, as it had already been checked before being shipped to you.

Our team confirmed that the item matched the seller's description and the size indicated. Consequently, the item was relisted under your account, as per the process discussed before you returned it.

However, we understand that you have now requested the item to be returned to you. Please be assured that our team is processing this request and will ensure the item is returned to you as quickly as possible.

You will receive a confirmation email with details regarding the return shipment.

Thank you for your understanding and patience as we work to resolve this for you.

Best regards,

The Vestiaire Collective team

Dear Larna,

Thank you for bringing this to our attention.

We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.

Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.

As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.

We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.

Kind regards,
The Vestiaire Collective Team

Dear Topaz,

Thank you for your feedback! We're delighted to hear that you love our site.

We understand your concern regarding discount codes, and we appreciate your input. Our promotional codes have specific terms, including maximum discounts.

However, we’ll make sure to take your feedback into consideration as it helps us to improve.

Let us know if you have any other suggestions—we're always looking to improve! 😊

Kind regards,
The Vestiaire Collective team

Dear Jennifer,

Thank you for sharing your feedback.

We understand your concern regarding our customer service and authentication process, and we're sorry that we have not met your expectations.

Upon reviewing your case, it seems the issue is related to a sale you made for an item originally purchased through our platform. After escalating the matter, our team ensured the payment for your sale was processed, and you should receive this soon. We would appreciate it if you could clarify if this issue still stands or if there’s something else we can assist you with.

Your satisfaction is our top priority, and we're here to help make this right. Please don't hesitate to reach out if there's anything else you'd like to discuss.

Warm regards,

The Vestiaire Collective team

Dear Cindy,

Thank you for sharing your feedback with us.

We are pleased to hear that, overall, your experience has been positive. We do, however, understand your frustration regarding the situation with the offers, specifically with the buyer not following through with payment.

Please note that while offers can be made, they are not considered confirmed until the transaction is completed. Once the offer is accepted by the seller, the buyer has 24 hours to proceed with the purchase. If the buyer fails to complete the payment within this timeframe, the offer will automatically expire.

We appreciate your understanding of this matter and want to assure you that we are continually working to improve our processes. Your feedback will be taken into consideration as part of our ongoing efforts.

If you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you.

Best regards,
The Vestiaire Collective Team