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ValleyVet

How would you rate ValleyVet?
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Kentucky
1 review
0 helpful votes
Follow Nicki N.
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ValleyVet always provides fast delivery and the pills are kept cold, like they are supposed to be. I have never had a problem with delivery from ValleyVet. The product has helped my Boarder Collie, who is in renal failure

Date of experience: October 16, 2017
Colorado
1 review
0 helpful votes
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Valley Vet is Incredible!
March 14, 2023

Best customer service of any company in the country. Committed to service and very helpful. We use Valley Vet for everything and their shipping is beyond Amazon Prime by far! Keep up the great work! We could not operate this 700 head operation without Valley Vet!

Date of experience: March 14, 2023
Texas
1 review
0 helpful votes
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Great Service Great Prices Great Products
April 11, 2023

First, no one but no one beats Valley in processing speed. Orders are received really fast, always! Second, they must turn inventory quickly because I never get a product with an expiration date close to received date, usually more than a year away. Third, when I need them to contact my vet for an RX or a refill, they do it immediately (or next business day if weekend) AND they follow up with vet if needed. Love ordering from a fair, reliable, trusted pet partner like Valley Vet! The only time I use another vendor is if Valley Vet doesn't have the drug.

Date of experience: April 11, 2023
New York
1 review
8 helpful votes
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I received my order however I had to pay the rush to make sure it
Was received on time as was new dosing for my dog. My other concern
Is there is no auto fill and if needed takes time for new script then sending
Regular mail I will always end up paying the extra 22.50 shipping something that
I can not afford to do as I'm already paying double having to buy the two packs
Of 5 mg... rather than 10 as my dog was reacting

Date of experience: November 2, 2017
Minnesota
2 reviews
0 helpful votes
Follow Cathy E.
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I have ordered from Valley Vet by phone and on-line and both times have been efficient and easy. Their service and prices are unbeatable. Each time my order arrived earlier than expected. Can't say enough about them!

Date of experience: November 25, 2017
Florida
1 review
0 helpful votes
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Casey12
November 26, 2017

Great deal for my dog's Rx compared to other vet suppliers and at the vet's office. Some vet offices will match prices but want proof of the price on paper dated the same day that you pick up the prescription. That is really hard to accomplish at most online vet suppliers so this is why I choose ValleyVet.

Date of experience: November 25, 2017
Louisiana
2 reviews
2 helpful votes
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The part we ordered came promptly, was reasonably priced and extremely easy to install. I would highly recommend this product. I have used it for 5 years with no complaints. Motors give out eventually and it is so easy to replace.

Date of experience: November 28, 2017
New Hampshire
1 review
11 helpful votes
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Prompt and easy
November 16, 2017

Valley Vet was very easy to deal with and they are very prompt. This was our first experience with a vet prescription order. However, I really question why ValleyVet has to use the more expensive way of shipping--UPS. I get my prescriptions via Express Scripts and they send by U.S. Mail, which is cheaper. Valley Vet is not saving any time via UPS, as they show a 5 day delivery time.

Date of experience: November 16, 2017
Louisiana
1 review
0 helpful votes
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Good service
October 26, 2017

I've always had excellent service with Valley Vet for the past 12 or more years I've been dealing with them. The rare item that was received damaged was always replaced promptly. We also have an excellent UPS delivery person and have never received a damage package. Some products sold by Valley Vet ARE better made than others regardless of price. The hay bags do need reinforced stitching.

Date of experience: October 25, 2017
Texas
1 review
0 helpful votes
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Electric Branding irons
January 11, 2023

We have not had the opportunity to use these yet since they were shipped two weeks later than stated in the order.

I am hopeful that they will be great once we have the chance to plug them in for use.

Valley Vet customer service was prompt in answering my questions about the delayed shipping time and contacted the manufacturer about this issue.

Date of experience: January 11, 2023
Texas
1 review
0 helpful votes
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Amazing people
February 18, 2023

I ordered dog vaccines which are mailed as next day delivery on ice. UPS failed to deliver the package next day even though it was in my city by morning.I called customer service who were very friendly people, and they said they would have a vet call me. The vet called me and asked about the temperature of the vaccines. Then valley vet had new vaccines out to be that same day which arrived the next morning.

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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NO CUSTOMER LOYALTY
September 1, 2023

I HAD been a customer for over 30 years, probably closer to 40 years. I recently bought an expensive order needed for the health of my animal. That animal died suddenly (completely unrelated to the order/nature thereof). I called Customer Service and explained I'm a loyal customer for decades and what had happened and I have no remaining animals. They REFUSED to accept my return of the UNOPENED products, which were completely uncompromised and also still MORE than a year and a half away from expiration (also, are NOT refrigerated items.) QUICK to take my money and then, screw me after the fact. NO reciprocal loyalty whatsoever. STAY AWAY.

Date of experience: September 1, 2023
Colorado
1 review
0 helpful votes
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I have been using Valley Vet for years and they will always be my go to place to shop for my horses. They have everything you would ever need at competitive prices and their service is superb! Plus free shipping. How could it be any better than that?!

Date of experience: October 16, 2017
Missouri
1 review
1 helpful vote
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This is my second time ordering from Valley Vet, more than pleased! Pricing is the best I could find and the product is as expected. The customer service is great, very concerned about making sure I knew the expire dates since I was ordering a 12 month supply. Timely shipping will order again, same time next year!

Date of experience: November 24, 2017
corinne v.
Delaware
1 review
0 helpful votes
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Love this company!
November 16, 2017

I order two prescription medicines regularly for my horse. Valley Vet is so easy to work with - they contact your vet directly - and I always get the meds quickly and generally before the quoted delivery date. I highly recommend them!

Date of experience: November 16, 2017
Texas
1 review
0 helpful votes
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Between the 25% savings compared to purchasing at your local vet, and the fact that the product arrives within days right to your doorstep; I'm not sure why you would go any other route. Ordering and payment also very easy.

Date of experience: November 20, 2017
Connecticut
1 review
0 helpful votes
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I bought an Easy Lift Muck Bucket Cart from Valley Vet. Ordering was easy, but delivery took longer than expected for a made-in-the-usa item. When the Cart finally arrived, it couldn't be put together because it was missing the holes where the Cart should attach to the handle. We had to drill holes through the steel before we could finish assembling the Cart. Once assembled, the Cart works well, seems sturdy and is convenient for quick stall tidy-ups.

Date of experience: March 17, 2023
Florida
3 reviews
1 helpful vote
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Even though my young three-year-old paint is still not quite understanding how to get his treats out of the unit he still enjoys kicking it around. Very sturdy product and will give it time with perhaps putting hay cubes in it instead of apples and carrots. Overall pleased with the strength and durability of the item.

Date of experience: November 23, 2017
North Carolina
1 review
0 helpful votes
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Timely
November 24, 2017

On time, was what we ordered. Pack properly to ensure cold stayed cold. Secure containers, will continue to use Valley vet and make them my first choice when ordering and selecting on line dairy supplies

Date of experience: November 23, 2017
Pennsylvania
1 review
9 helpful votes
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I appreciate the competitive pricing and availability of prescription medications. Im a new customer and had to purchase a costly medication through my veterinarian. By filling the remainder of the medication through Valley Vet I saved almost $200. Their super-fast processing got me the needed drug in time to not miss any doses. Really great customer service - will be ordering in the future!

Date of experience: October 30, 2017

Overview

ValleyVet has a rating of 4.7 stars from 1,072 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValleyVet most frequently mention customer service, timely manner and fast delivery. ValleyVet ranks 2nd among Pet Supply sites.

service
25
value
27
shipping
23
returns
9
quality
25
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