Vacations To Go

I've used vacations to go a few times to book interline cruise travel. I've had a couple instances where I needed to add something to my booking and their customer service and supervisors are unresponsive and hard to work with. On this booking I was never able to get them to assist. I will not book with them again.

From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

Started great and ended badly.They have no clue what they are doing. The airlines said they were clueless as well. Spent too much using them.

I have book Vacations To Go several times through the years. I just paid over eight thousand dollars for an upcoming cruise. They are okay when you are booking and when they are taking your money but if you have a question after you book they will not bother to call you back. This is bad customer service so in the future I will take my business elsewhere. I do not have a photo to prove I have purchased as I have not gone yet.

Vacations to Go has always been great until this year we spoke with a lady name Bernadette. She always sounded extremely busy however, she was great with setting up everything. Once she had our payment she no longer had time for us. I called her about our seats on Delta she told me I could do it myself or she can call me back in 10 minutes here we are 10 days later and no response. She absolutely did not care after the trip was booked!

I just finished making a booking with VacationsToGo and the experience was great and I am very happy with the price. Thanks to an excellent agent called Dexter. He went out of his way and was a fantastic communicator. I have all the details for my cruise and a direct contact number if I need further help. GL

You have to call the company's office to book which is not convenient: if you see a lower price during non business hours, you lost the deal. The price fluctuates during the day and night, I saw lower price after the office closed, then saw a much higher price in the morning when the office open. It is either a business strategy to attract potential buyers or just lie.

My fiance and I used vactiosntogo to set up a cruise for our wedding/honeymoon. We reserved with Alice. She was awesome. I liked the site in that the discounts were real. IF I went direct tot eh cruiseline website, I foudn the prices there were indeed much more expensive than through vacationstogo. They also arranged airfare and transportation to the dock at SUPER low rates, and also on perfect schedules with the time we were to leave and return.

Let me start by saying overall cruise ratings are somewhat accurate on Vacation To Go website.
Vacation To Go rate Celebrity cruise ships 5 1/2 stars. There is no 5 1/2 star cruise lines except Oceania, Viking, Azamara, Ponant, Paul Gauguin, Sea Dream Cruises. 5 star cruise lines are Celebrity, Holland, Cunard, Disney, Virgin. 4 1/2 star cruise lines Royal Carribean, Princess, Norwegian. 4 stars cruise lines Costa, Carnival, MSC. When a new cruise ship enters service that ship would move up 1/2 star. The luxury 6 star cruise lines Regent, Seabourn, Silversea, Ritz-Carlton, Scenic.
Cruise lines must be rated like Hotels for the consumers choice.

Do not book with vacations to go. I paid over 5,000 and booked three cabins and because I had to make changes to my booking more than 15 days before we cruise they took over 1,400 from me, took away my large ocean view room and cramped 4 people in a room with no windows. I was told it would be investigated; however, the owner had the supervisor call me to say that I should have understood the changes. They made me pay for my son twice because he went from one room to the next a room already paid as well. DO NOT BOOK WITH THEM, PLEASE THEY DO NOT CARE ABOUT WORKING CLASS PEOPLE. I'm looking for others that had the same problem or any problems. We can get together and focus on changing policies or looking more into this company. I travel on May 21 and will be looking for other to help me in this fight.

I sent 3 emails to Matthew Scharff at VTG about a travel insurance refund. He never responded to my emails.
We booked a cruise in January 2020 for a September 6,2020 cruise. In May my husband and I decided to cancel the cruise due to the Coronavirus. He did in fact send me an email about the refund for the cruise, which we received. He also wrote that he requested a refund from Generali travel insurance. When I called Generali a month later they said they never received a request from him. Thus the 3 emails asking him why he told me he sent a request but in actuality he never did.
I asked him to please email me and let me know the status of the situation. He never did.
Because of this I will NEVER use VTG again.

I booked an MSC cruise with VTG and paid for the cruise. Two weeks later the price of my cabin went down by over $1,000. I requested the adjustment in price or a shipboard credit to put me on par with passengers who received the lower price. VTG said MSC would not allow the price change. I called MSC and they told me that the price adjustment is up to the booking agent and had I booked directly with MSC they would honor the current price. So bottom line is that when booking a cruise, always deal directly with the cruise line as agents such as VTG are useless intermediaries.

Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok. They washed their hands clean of us. Didn't even receive a small compensation or treat for the troubles despite a 32 person booking. Also did not put in the request for large tables despite 6 emails asking them to do so. Agent's response was just to be patient... but she never did anything. Royal Caribbean had not received any requests and we had to spend the first night in the dining room rearranging tables to fit us all. Vacations to Go shows complete lack of care, just want your money. Better off without them!