I've been searching for a high quality lawnmower for sometime, and heard of this brand called Masport. I searched everywhere online and couldn't locate one that delivered to the USA, I only found some Australian sites. I stumbled on Upzy and saw that they had quite a Masport collection available, so placed my order. My SPV 3-in-1 mower came in 5 days and was in perfect condition and a real joy to use! Thank you for providing a high quality product that shipped for free and keeps my garden clean;-)
Had a bunch of questions before putting in my order. Good to see a company that actually takes time to respond to my questions. Ordered a byk balance bicycle and couldn't have been more pleased. Would order again, as long as prices stay good
I order a scooter from them on May 14th when it arrived it was a jr not the normal size one... I bought it for my daughters birthday when the wrong size came I hurried and ordered the right size... i then on May 22nd I tried sending them and email about returning the item the person I am dealing with his name is Joe here we are July 1st and we are no closer to having this scooter returned they want $30 to ship it and to restock it that to me is ridiculous he said if you returned something to a store you would have to spend $$ on gas that was his come back seriously... in addition to it taking over 6 weeks now and I still havnt been sent the postage information or address where to send it... his last email told me I would be better off to sell it locally or give it to someone... I asked to have some of the fees waved since it has taken sooooooooo long to get it returned and he told me NO... horrible customer service I don't advise anyone using them
Hi Carolyn. Thanks for your review. We need to point out several things regarding your order #18756.
1) From the moment you received the order, you demanded a refund immediately. There was nothing wrong with your scooter. It's not true that we sent you the wrong size, we sent you the exact scooter you ordered. We have written confirmation of your order, which was for the Space Scooter X360 JUNIOR scooter. This was advertised as a JUNIOR scooter and it was what you ordered. It was simply a case of buyer's remorse on your part. We notified you that if you want a refund, you will have to return the scooter first, which is standard protocol for any business.
2). We are absolutely 100% ok with you returning your scooter. We simply ask that you adhere to our return policy (which you agreed to when you placed an order by checking off the Terms and Conditions on our site). For full transparency, our return policy is found here: https://www.upzy.com/pages/shipping-and-returns
3). You refused to return the scooter as you did not want to pay for return shipping. You kept on demanding a refund, which we have written confirmation of. As per 1) above, we are unable to refund you until you return the scooter. In a situation like yours where there was nothing wrong with the scooter and it was a case of buyer's remorse, you would have to pay for return shipping. Again, we are ok with you returning it, but we're unable to waive the return shipping cost. You refused and that was when you wrote your review.
At the moment, you still have your scooter. If you'd like to return it in accordance with our policy, we'd be more than happy to assist you with that.
Thank you and stay safe.
Best,
Team Upzy
Bought 2 riding toys for my daughters, and they're really happy with it! Fast shipping and responsive customer service are always good signs in a company. Thanks for everything!
Thanks upzy for the great service and fast shipping on my raptor. Im a part of a offroad club here and will recommend you to other members
Thanks for your nice review Sam! Enjoy riding your Raptor ATV!
I bought a TAOTAO BULL 200cc ATV from them, and boy do they ship fast! Ordered on a Tues, and it came to my doorstep 2 days later on a Thurs! They shipped out from the California warehouse and I'm in Nevada, so guess that's why it arrived so quick, but boy was that awesome! I love the Bull, it looks fierce, and puts out some serious speed. Prices can't be beat too. Overall, I'm very pleased with my ATV, and can't wait to go offloading all summer!
The TaoTao Bull 200 is an amazing ATV! We're happy you love your purchase, and thank you for the great review!
This company (Upzy.com), is a disgrace to the global online business market.
They assume no responsibility for anything they sell.
Do not purchase anything from this company. You will regret it!
Hi Doug, sorry to hear about your situation. We looked at your order and saw it was fulfilled successfully. You requested getting a new free motor (which fell under your warranty period), and we were more than happy to oblige and ship it to you for free, no problem at all. However, when we informed you there was a slight wait time on this motor (which was out of our control as we had to wait for it to ship from overseas), this wasn't to your satisfaction, and that was when you wrote this review. For full transparency, here is a screenshot of our email exchange:
https://www.screencast.com/t/8XLYyK4lls
Kindly let us know if you'd still require assistance. You can reach out to aftersales@upzy.com. Thank you very much!
Upzy rocks! Constant communication with my delivery, AND you had the lowest prices around for the bmx bike i wanted. Thanks guys for the great service
Performer JC26X
I bought the 30 speed JC26X after trying out various other models. Ultimately what tipped my decision were the great reviews that I read on this model, and that it was a fraction of ANYTHING else that had similar components! Sure it's made in Taiwan, but that doesn't mean it's not a great machine. Assembly was a bit on the tough side, but if you're like me, who loves putting things together, it was fun to do. Make sure you measure your xseam before purchasing one though, I'm a 41" and was well within range.
The seat is comfortable and the only downside that I can think of was the slightly longer lead time it took to get to me, it took about 10 days to reach me. Customer service was prompt and courteous. I don't get what other reviews are harping on about, you can't really find any online stores nowadays that even bother to return a phone call, let alone an email, so they get an A for effort.
Overall, a great value recumbent tadpole that's perfect for novice or intermediate riders!
Upzy is a fantastic site if you're looking for lots of products at lower than average prices (compared to everyone else). Id highly recommend them!
Thanks for your great review Alex!
Upzy has lots of cool goped scooters so i'm a huge fan. Bought 2 gsr cruisers from them, and overall experience was pleasant. Will be back again
Thanks for your great review William! You're welcome to shop with us again anytime :)
I bought a bike and now they're asking for another $50 seems kind of odd to me some people might call it extortion
Hi David. Thank you for your feedback. We sincerely apologize for any inconvenience caused. As per our correspondence, this was an extremely rare one-off case. Nonetheless, we took full responsibility and ownership for your order. As per your request, your order was immediately canceled and refunded in full.
We are striving to improve everyday as a family-owned business, and greatly appreciate your support!
Thank you for your patience and understanding :)
Hello, I want to thank you for your assistance with my order. The bicycle I got was exactly I wanted. Moreover, I like your site.
Thanks for the great review Billy! We're so glad you love your bike and our website and that we could help you with the order process. Happy riding :)
Overview
Upzy has a rating of 3.3 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys and customer service. Upzy ranks 10th among Bicycle sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cecilia! Thank you so much for your fantastic review and your kind words! We're so glad you're enjoying your Masport lawnmower :)