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Upwork

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Argentina
1 review
0 helpful votes
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Upwork
April 16, 2021

Upwork company the best. In my opinión, this company helps People a lot, who do not get a job and whith it they get it

Date of experience: April 16, 2021
AE
1 review
0 helpful votes
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I recommend everyone to work on Upwork, I made several successful projects on the App Work website and was very happy with this experience

Date of experience: August 23, 2020
Ukraine
1 review
0 helpful votes
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Always goods service!
March 30, 2021

I like work with UpWork, they always do good support and services. I like their's webinars and conferences for freelansers

Date of experience: March 30, 2021
Ukraine
4 reviews
4 helpful votes
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Mediocre service
August 17, 2020

I couldn't earn a lot here. Nevewtheless, that income helped me a lot. Service is satisfactory. But there; s a lot to improve

Date of experience: August 17, 2020
California
1 review
7 helpful votes
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I posted a job on Upwork for white-hat, quality link building. I got a response from a freelancer promising the following:
"I will carry out an extensive research based on industry vertical and first prepare a list of related blogs, bloggers, influencers and website owners and start with an outreach campaign to gain valuable link placement on authority sites. Backlinks will be on highly relevant and authority sites and will be permanent and contextual links. Recently, I've had a very good success rate building in-content links on already published articles on authority sites."

He ended up placing 4 links on sites that had the lowest quality writing. 1 was de-indexed in google indicating it had already been penalized for spamming; 1 used to be a French e-commerce site that went out of business, and the domain was bought for history/DA and turned into a blog to sell links (domain name was complete irrelevant to the niche); 3 had all traffic coming from referral and direct traffic, indicating a PBN.

I asked him to remove the links. He never did. I ended up having to disavow the links.

What made matters worse, is when I contact Upwork and asked if I could leave feedback so other businesses would have a warning, they told me feedback was only allowed when payment was made on a project, but that it would count towards the freelancers job completion rate. I checked the freelancers job completion rate, at it was at 53%. Obviously, if someone misrepresents their skills, there will be a dispute. And, given his completion rate, this likely wasn't the first time. He is still operating nonetheless. This policy facilitates bad behavior by freelancers, and is a shady business practice by Upwork.

Date of experience: June 28, 2018
Poland
1 review
4 helpful votes
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Paid me!
March 22, 2014

Paid me!

Thx admin for it.
My payment details:

03/22/2014 10:54
From/To Account: U*******
Amount: 2300. 00
Batch: *******

Date of experience: March 22, 2014
New Jersey
1 review
0 helpful votes
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Dulce failed miserably to resolve my issue! I spent a lot of money witth useless customer service support.

Date of experience: April 24, 2020
Serbia
1 review
0 helpful votes
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I have incredible expirience working on Upwork as a freelancer. They gave me oportunity to work for big clients.

Date of experience: July 21, 2020
New York
1 review
6 helpful votes
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I was looking for help, instead I got a con artist and UPWORKS allowed him to withdraw my money from an ESCROW account without performing any work

Date of experience: March 29, 2021
New York
21 reviews
116 helpful votes
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UpWork is a Nightmare
October 21, 2015

May 24,2018 update:

I see nothing has gotten better at UpWork since I posted a year ago. If it's any consolation, they are slowly going down in ranking, according to Alexa. They've been in a downturn for well over a year now since they upped their commission to 20%.

I sometimes jump into the "Community" discussion boards and read through the complaints, which are addressed by a small hand-picked group of individuals who lie and make excuses for UpWork. Like how UpWork can't be responsible for phony job postings, it's too much for them to keep up with so they rely on freelancers to figure it out for themselves and then report them. That's freaking incredible. Worst site ever.

April 1,2017 update:
I needed some Google compliance work done on one of my websites so I ran a job on UpWork and found a good guy who did a great job. That was all fine. But I was surprised that at the end of the billing week UpWork just chunked the guy's hours off my credit card without my being able to review and approve the work done.

So I have to leave my review at one star as they do try to automate everything and are control freaks. I wanted my web developer to review some advice from one of my SEO accounts and UW wouldn't allow me to message him the user name and password, as that would be considered paying him off site. What? Creepy site. Very creepy.

--------------------------------------------------------------------------
If you scroll down slightly you will see a review by J. M. Everything he says is absolutely true.

UpWork has subsumed Elance and it's the WalMart for freelancers: high volume + low prices + cheap labor = profits for Stephane Kasriel, the %&#@ CEO who sold us out.

And they are trying to automate the site and reduce staff, therefore boosting profits. I have an avatar pic of Queen Elizabeth I on my profile, I listed my hourly rate at $285 to mock them and I've never even bid on a job there, and yet I get an email telling me I am a "Top Rated" freelancer now and I need to jump to the site and starting quoting jobs. It's a scam!

Date of experience: October 21, 2015
Mongolia
1 review
2 helpful votes
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I am going to describe about only true.
I have created my private upwork.com freelancer account in September.
Current I am using Freelancer.com now.
And I have invited my client to the upwork.com and I have worked client some project.
When I have finished first project, upwork team required Video verification(after upload the ID Card) and I have passed succussfully.
However there was the problem when I have got second project and started.
Some support member(Jeric Bambi Gaerlan) made my account as suspend.
After that Upwork support team member(Mike) asked again to upload my ID card and bank document.
Of course, This was not strange, In Freelancer.com aslo asked verification document(ID card and bank document and Passed and are using this).
As the result, I h ave uploaded the ID card and bank document, even this is private.
It also passed correctly, but some other support member(Lizzie B) made my account again as suspend.
So, I have sent the message to the suppor team about the reason.
Finally other support team member(Maya) sent message like this
"We've reviewed all of the information you provided, but will not be reinstating your account. The decision is final and your account is permanently deactivated. I understand this is not the outcome you were hoping for.

Please know we are unlikely to respond to further correspondence regarding this matter."
How can I understand about this?
I am very angry about this site support team member's working style.
I think it is easy to use Freelancer.com than upwork.com
Refund my client again From upwork.com

Date of experience: October 15, 2019
California
1 review
0 helpful votes
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Upwork charges freelancers a 20% commission on work up to the value of US$500 (with each client). The commission rate drops for higher value projects, with 10% charged between US$500.01 and $10,000, and 5% once an individual client has spent over $10,000.

Some reviewers may find this unreasonable. I have a different take on it.

As a freelancer, I do most of my work myself. I don't hire anyone to help me. I do my own marketing, sales, billing, accounting, and then also have to do the actual work I'm hired for. As a soloprenuer, the economics aren't there to outsource some of the administration.

In previous years, prior to using Upwork, I've lost revenue because of being maxed out wasn't able to devote time to the administrative support tasks. With Upwork, I gained a significant amount of billable time back.

Let's do some math. The first $500 (per client) will cost me $100 (20%) to earn, so I only receive $400.

I could easily spend $100 on the following:
Finding sites,
Posting my resumes
Reading job postings
Writing Unique Cover Letters
Billing for my time
Accounting for the work I've done (justifying my billing)
Collecting on overdue invoices.

But with Upwork, I don't have to do any of that really. Once my profile was set up (easy migration from LinkedIn), I could start bidding on jobs immediately.

The system takes screen shots as I go (approximately every 6 or 10 minutes), and I don't have to worry about micromanaging what I'm doing. The screen shots are there for accountability.

I have the Time tracker open on my desktop, and it's another accountability tool. I keep an eye on how long it takes me to complete tasks, but don't have to also log the time while I'm doing the work.

Overall I would recommend UpWork to freelancers out there. My skills are in the area of administration anyway, so I find this is workable. (I don't know about other types of industries.)

It's better, easier, and right now, more efficient than paying an agent to represent me.

Date of experience: October 9, 2021
Mexico
1 review
13 helpful votes
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TERRIBLE
December 22, 2016

The customer support at UPWORK is terrible. The departments are seperated and the only way you can talk to a real person on upwork with no automated and generic replies, is with the customer support phone line. However, they can only solve problems to a certain extent because the department that handles the REAL problems can only be reached through e-mail.

My account was suspended because my client asked if I accepted payment outside of upwork--to which I said no. Who knew that just by ANSWERING that question, it was considered "discussing" payments outside of upwork which followed with my account being suspended. When I asked to resolve this, I only got automated and generic replies from upwork. When I tried to talk to customer support on the phone, they told me that they have no way to deal with this since it is not their department and that I can only reach that department through e-mail. I constantly tried to get through to the department so I can have a REAL conversation to try and resolve this matter, but NOPE. Generic copy and pasted replies, instead of someone who genuinely is there to listen and work things out.

This little mistep caused my permant suspension and ban from upwork. I would definitely advise people not to use Upwork in general. There are so many "little" misteps that are hidden underneath Upwork's agreement. I certaintly did not know that just by replying to a quesiton, it was considered as discussion, which left me with my account being permantly banned and with no one wiling to openly help resolve my case with care.

Date of experience: December 22, 2016
RU
2 reviews
0 helpful votes
Follow Joao S.
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I hope you read this doc till the end.

Hi! How are you?
I just wanted to discuss my business idea for both of us.
I'm never a faker or a cheater and I am really serious.
I am a full-stack web developer with good experience of 7+ years.
I want to work on a Upwork.com site.
I have worked at Upwork.com before and my Upwork account was closed for some reason a few days ago.
Upwork.com prefers European and American freelancers and they are well treated. (in the price of their works)
So I need a European or American account to get more money.(Other nationality maybe possible)
If I don't pay you, you can close the account any time, because you will have all access and the profile image is yours.
In this case, it will be a great lost to me. So there is no need to worry about the payment.
If you are interested in me, please contact me through Skype.
We can discuss more detail.
If you dislike mine, please don't be angry with me.
Business is business! But I want you.
To think once more. Believe me.
If you agree, I should work on your pc using anydesk or teamviewer because of my location.
**********************************************************************************************************
On your PC remotely, I ONLY use your computer for searching jobs on upwork.
I won't access/use any of your data on your computer but just need to access Upwork.com and work there only.
After I get hired, on my PC I will work on a project.
If I login to Upwork on my pc, the account will be closed soon. So, I need to work on your pc.
***********************************************************************************************************
Eventually you will get money earned. You can choose one of 2 kinds of payments
• 10 % of my monthly income.(I can earn 3000$ after two months)
• 100$ per month.

My skype id:
Live:. Cid. 60f655b74ac5ada8 (username: ladyhand)

Thanks for reading.

Date of experience: April 19, 2022
Indonesia
1 review
0 helpful votes
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Great Site
July 2, 2022

Great Upwork, Recomended site freelance site for working online remote to meet client at worldwide, the best Upwork

Date of experience: July 1, 2022
GB
1 review
11 helpful votes
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What a piece of crap website. Possibly not quite as bad as Freelancer, through which I just suffered an appalling ordeal with a Pakistani woman who addressed me like a piece of $#*! on her shoe andwanted an article written like, the day before yesterday, for 7 measly dollars, and then didn't end up paying me, because I couldn't make amendments as soon as she asked for them because, hey, I have a life and do other things.

Anyway, I digress. Upwork's rates are crap, but not that crap. And I signed up in good faith, knowing that I'd have to take on some low-paying jobs in order to build up some sort of ranking, and I was fine with this. Took on a couple of jobs within a couple of days, and worked my socks off to beat deadlines, for low prices. One of my guys was pleased, gave me a bonus, wrote me a stellar review. Other girl was also pleased, and throug these two jobs I amassed something like $80. I work in England, so that's not great for the number of hours, but fine.

Then I started getting these emails from Upwork, saying that they suspected dodgy dealings with my clients... but not explaining what these were, due to 'privacy'. They asked for samples of my work, which I sent gladly, hoping that they could get to the bottom of whatever it was. Except, the clients didn't seem to know about the issues when I spoke to them, and so I was left wondering whether it was the clients that I couldn't trust, or Upwork themselves!

Next, Upwork started sending me emails asking for me to scan in photo ID and utility bills, again not explaining why, so that I could 'verify' myself? But, surely the texts that I proofread, and the happy customers, was verification enough? Why do they need that sort of information? I asked all these questions, and so far have no answers... and no money. Not sure where I stand legally, but *surely* I shouldn't ahve to give them this information after I've done my part of the deal? Surely there are other ways of verifying?

Date of experience: January 8, 2016
Pakistan
1 review
0 helpful votes
Follow Ikhan a.
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Upwork owner are greedy for money after elance merged with. They charge freelancer for non. Thet want money mony mony and mony. Shameful policy.

Date of experience: June 25, 2020
Massachusetts
2 reviews
10 helpful votes
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Bad
November 1, 2016

Just go to the link: https://hackernoon.com/why-you-should-never-use-upwork-ever-5c*******bdf46#.8e2qxi5jx

Date of experience: October 31, 2016
Colorado
2 reviews
11 helpful votes
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I've worked with several freelancers from Elance with about 60% success but recently I had a horrible experience with one of their freelancers and received very unsatisfactory support. The freelancer is Scoped Design. Here is what happened.

I STRONGLY URGE YOU TO PROCEED WITH CAUTION. This freelancer completely swindled me out of $500 and did not deliver the work of customizing a wordpress theme based on Zeyn theme. S/he is the most dishonest person I've dealt with on this service. I had significant correspondence with freelancer prior to accepting job. Scoped_Design then contacted me stating that one of his jobs had cancelled for the week and offered a discount. Now, I of course know why the previous job backed out. They smelled something fishy. He asked for $500 up front stating that he needed to pay the outsourced SEO team, so since we'd had so much correspondence and he was very responsive I (stupidly) released funds. INSTALLED INCORRECT THEME: At that point, Scoped_Design installed a completely different theme on my wordpress site that I'd requested. This process took over a week. TOOK THE MONEY AND RAN: When asked to conform to original job request he did finally install requested theme and then I never heard from him again. ELANCE SUPPORT refused to assist in getting the monies back. They approved my claim agains Scoped Design but since the funds had been released, they seemed to have just dropped it. Good luck with them if you ever need assistance. I'm dismayed that they don't police their freelancers any better than that.

Date of experience: November 24, 2014
India
1 review
6 helpful votes
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This review and message is for the people sitting on hot chair of Upwork's payroll:
'YOU', people being placed at the top most position, would treat this mail / message like any other junk mail and be if ignored by. But still would be taking out my frustration and pass on this message to you.

As per what happened recently, we are all incapable of earnings, who received the irregularities in our account. We landed up to your site of upwork in a hope that we might get into a life changing deal one day.

We also know, these things come up from the higher management to reduce number of people ( freelancer -who are of no use to your company).

You are throwing us out of your system like we have committed serious crimes and are held responsible for imaginary fraud activities. It gives us a feeling like we don't belong to your cream layer and we are just the corner dirt lying on the road.

The day when I saw that my account is getting closed without prior intimation, it was like I was being punished for serious offence, and I did cross check too that did I really cross any line while searching job. But hey! It took me 3-4 days to accept it that I am not a valuable person on this Earth, not because I committed some fraud, but as not being a consistent earner.

I have purchased the connects, still half of it unused. Yes 12$ it is which I spent to buy connects to see your robotic mail chain that ' irregularities in your account', "cross check, and found hard core evidence against you, " ' we may not be able to reply to your message', ' once closed you would be kicked out of the system even when you are a genuine user.

I have earned around 30+ $ till date and spent 12$ to take your services to search job. This is how you build trust in the company? Are the job providers going to believe your commitment to provide same freelancer who are in project, whom they trust?

Being a multi-million or billion company doesn't mean you have the right to blame people for what they didn't do, it's the guts in which you say it right on the face that ' you are just tiny piece of electron in my universe and are not capable of earning till date', not that we are hard core criminals. Just such filthy feeling I got out of those robotic mail chain. It's being fooled even after paying for the services.

I asked for reimbursement of my payment for services, for which they reply the ticket is closed and give you feedback about upwork. So this mail is my feedback.

Current situation might be favoring you, but one day when clients trust break, you all would be standing behind us in this queue of jerks..

Date of experience: September 30, 2019

Overview

Upwork has a rating of 2.3 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
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