I' ve placed my first order on 10.01.2021 which it was supposed to arrive around 05.02.2021. By now, I haven' t received my items or updates of my order status. I emailed them many times and... no answer.
I' ve also noticed on my card details that the payment was made on 10.01 but it was repeated again on 02.02.
I have ordered several time with this company. I do not know what is happening but I placed yet another large order (5/6/21) and this time... there was a shirt that had gone out of stock... so they sent me an email asking me what I wanted to do about it? Really? What can I do? It doesn't exist! Adjust my order and send the rest. Well... that didn't happen. I replied to the email saying remove it from the order. Then I heard NOTHING. I have called several times asking what the status of my order was since online... it kept telling me it was 'being processed.' After calling several times and getting answers like..."It's in shipping right now"... I don't see that you responded to the email... YES I did, the last guy said he can see that I responded... and now it's not there? So today (5/24/21) I called yet again and NOW 4 OTHER shirts are out of stock! So, I just cancelled the whole order. Very disappointed.
Dear Deborah T,
We are very sorry that you experienced this delay with your order due to an out-of-stock item and further miscommunication that caused you to have to cancel your order. We thank you for taking the time to review our service.
We strive to provide the best possible customer service on every order, and we are disappointed we did not meet your expectations this time.
When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Again, we are very sorry for any inconvenience this issue may have caused you.
UA Customer Care Team
I love UA, they have a great selection of colors, sizes, brands, and designs. Any time I order from them I receive my order within the week. Returns and exchanges are simple and easy. I have even used their facebook customer service chat with ease. I continue to shop here because it is affordable and the scrubs are amazing quality.
I've waited months for a specific color- the orange sorbet pants. For some reason all you guys have showing is the petite & long- no regular! At one time there was only smalls. Would be nice to have the option to order- even if it's just on back order! I've looked on all the other sites for that specific color, so I can batch match!
Dear Gwyn R.,
Thank you for being a Uniform Advantage customer. I’m so sorry you have been experiencing this frustration with trying to get pants in the color that you need.
I’d love to see if I can help you locate the items that you’re looking for. Is it one of our own Uniform Advantage brands, or one of the other national brands that we carry? Is there a specific style of pant that you are looking for? We do currently have items in seasonal/fashion colors in the orange family such as Canyon Coral, Apricot Sorbet, and Peach Flower, but I’ve been unable to find anything in Orange Sorbet.
Please send me your contact details and a little more information about what you are seeking so that I can research what you have purchased in the past and how we can get you the items that you are missing; I will then reach out to you personally with what I discover. Or, if you prefer a more immediate interaction, you can live chat with one of our customer service agents from our web page https://www.uniformadvantage.com/pages/misc/secure/customer-service.asp or call us at 1-800-283-8708 during business hours, and we will be glad to help.
Customer satisfaction is important to us. I hope you will give us the opportunity to assist you in finding the scrubs that you need. Uniform Advantage truly appreciates your business.
Sincerely,
Robin Grose
Customer Care Specialist
I cancelled some items from an order and received a refund in under 4 weeks. Later I returned two items because their sizing was incorrect, and confirmed they received them on 3/30. It is now 5/12, and my refund of $37 is still "processing". I regret requesting gift cards for UA.
Hello Annie! We value your feedback and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the return.
I love browsing through the various scrubs and choosing the ones I can't live without. It's easy to shop by color, style, size, print, or name brand. The ONLY thing I would change is the thank you gift I would love it to be extended maybe 3 months, not 2 weeks.
As the front desk receptionist in a small chiropractic office, I recently switched to scrubs from office attire. As a plus sized woman I was a bit nervous of this change, as scrubs are notoriously snug and don't leave a lot of room for movement, however this company has proven me wrong! Everything I've ordered has fit perfectly and all of my patients love my new attire! I definitely recommend Uniform Advantage.
Orders seem to be taking longer and longer to come. And it sucks that is Canadian customers never get any reduced or free shipping. I got a coupon twitch this order for free shipping with my next order- that I can't use. Kinda disappointing. But I do love the variety of uniforms they offer
Good Morning Megan,
Thank you for your appreciation of the great variety of uniforms in classic and contemporary styles that we offer from our own signature Butter-Soft and Lauderdale collections, as well as from brands such as Dickies, Cherokee, and Grey’s Anatomy, among many others. We strive to delight our customers with an extensive choice of quality uniforms in diverse fabrics, colors, and styles, as well as at varying price points.
While most orders sent inside the U.S. ship out in about 1 business day, packages to our customers in other countries can take a few more days to go out. This is because our warehouse needs to gather and prepare the proper customs declaration documents for each individual order. Providing the correct documentation reduces the possibility of a shipping delay in customs.
Shipping times can vary depending on country of destination, time of year, and other factors such as the current Covid-19 pandemic. The increase in packages sent during the holiday season can also contribute to packages taking slightly longer to arrive. We apologize if you have experienced an inordinately long wait time for an order; if that is the case, I’d love to research the reason for that and follow up with you. Simply provide me with your order number, customer account number, or contact information, and I will reach out to you.
I know it must be frustrating to see our U.S.-based customers sometimes get special deals on shipping which we, like most retailers, are unable to offer to our Canadian and other international customers. However, we are happy that we can offer the UPS I-parcel option to Canada and dozens of other countries. The I-parcel service allows all taxes and customs fee to be paid up front, so your package is not held up in customs for payment of duties, so nothing will be due when your order is delivered to you. Additionally, your package will be trackable. To access this service, simply choose the I-parcel option when checking out online. If you would like more information about out international shipping procedures and policies, feel free to reference the on this subject on our web site: https://www.uniformadvantage.com/pages/misc/shipping-rates.asp
Thank you for your candid comments and for your purchase from Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
I love ordering from UA. Everything is so easy especially with the filters I can find exactly what I'm looking for. When my items arrived they were packaged neatly and crisp. I love the sale section because I find things discounted for the next year.
I love shopping for work scrubs at UA. They carry a variety of sizes, styles, colors and brands. They constantly have sales and I've never had an issue with ordering or shipping: I've even had the opportunity to win a pair of scrubs through their social media page. I genuinely really appreciate UA offering so much variety in their scrubs. The website is user friendly and I would recommend to anyone to order their scrubs and accessories from here. Thank you, UA!
They have been so helpful! I had a package stolen and they sent me a new one free of charge! And it still made it here by Xmas! I will definitely be making more purchases from them soon! Very pleased!
My purchase says it was delivered at 3:40 on my front porch on July 5th. It was not. I waited a few days. Still unsure if it was passed onto Usps or was delivered by ups. Usps seems to f up a lot. The email was unclear. Today is July 9. Still no package. I called them and they said that Usps delivered it on July 5th and that they don't have any control over it. They gave me the number to my local Usps and a new tracking number that was 28 digits long! So I'm supposed to hunt it down through the Usps myself? I spent $100 on some pants and it never got delivered yet it's my job to hunt it down through the federal system? Like their customer svc will be any better? They said if the package doesn't arrive by Thursday which is 8 business days after it went missing then call back and they will reprocess it as lost and will reissue another package or a refund.
HI Lesley! We totally understand that a lost package is frustrating. Please send me a message with your order number so I can look into this further for you.
They cant do a size exchange on their BRAND! On a $12.99 top! Ridiculous! Terrible customer service! Cheap place to do business. Will never buy here again or recommend. ALL UNIFORM WEAR has better service and quality.
Hello Katia! Sorry you had issues with placing a return. We offer several ways to return:
Option A: UPS Return Label - Enclosed in your package or Available online, $8.99 charge applies.
Send your return/exchange merchandise back to Uniform Advantage via the UPS Easy Return that is included in your package. If you no longer have the enclosed UPS label in your package.
Option B: Send Via Insured Mail - Carrier of your choice.
No additional shipping and handling charges will be incurred when an exchange is processed for the same dollar amount as the return value.
I hope this helps.
I ordered a week ago. 2 days ago I checked order status and it had not shipped, so I got on their chat page. He was going to check on it and email me. This morning I got an email that said one item is sold out so they're giving me 3-5 business days to select a different item. After 25 minutes on hold with customer service, the line picked up. I could hear breathing and keyboard clicking, but no one would respond. So I hung up and went back to chat. Told them I wanted the rest of my order sent overnight. Was told by Fernando he would "send an email to the concern department to expedite the order at no additional cost." I said, "so will I get it tomorrow?" He said no, they can't assure that but it will be "handled on priority."
These days it is hard to say that a company has a heart, and that they care about their customers or potential customers in my case. I recently won one of their giveaways, and they made me feel like I had been a customer for years. Keep up the good work, and the customers will follow you! Happy holidays.
Receiving the order in three days is the only positive remark I have. The material is see through and stiff, just plain awful, not stretch material as advertised and their size chart is not accurate. Also, they make you pay for shipping to get the items and also pay for shipping to return them. Horrible customer service. Highly disappointed.
I ordered 2 sets of scrubs for my best friend. They didn't fit so she returned them. I paid almost $93 and she sent me the return confirmation and that I will on be refunded $53 plus change and charged $8.99 to return them which came out of my refund. That is horrible. Uniform advantage should pay for the return. Customers paid money for them and the least the company can do is pay for the return. I'm losing almost $40. There is no where on the website explaining why don't get a full refund. I'm very disappointed and will make sure that I will not order again from uniform advantage. That's horrible customer service
Hi Toby!
I’m sorry for the inconvenience you experienced with our returns process.
We offer two options to mail your return to us for a refund or exchange. One: you may use the prepaid UPS return label included in your order to return up to 5 items for a fee of $8.99, which is deducted from your refund once your return has been processed. Two: you may also mail your items back through a carrier of your choice; no fee will be deducted from your refund through this option. We only refund the returned merchandise total; the shipping fee from your original order is non-refundable.
We would however, like to further investigate the discrepancy in your refund amount and would appreciate you replying with your order number so we may review and resolve your concern.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I have bought 3 pairs of trousers size S and paid £97.78 with £18 delivery to UK. A quality was good but all items too large. I wear normally size S/M and ordered size S. However it was far too large so I returned it. The company deducted £55.27 exactly from my refund, which is more than 50% of the amount I paid! I have contacted the company and they offer me…10% discount for next purchase within a week. Is it a joke?! The company is simply loosing international customers. Definitely do not recommend to anyone who is international customer, especially as there are other companies in USA who do free international shipping to UK! I definitely won't buy from UA Uniform Advantage and don't think that any of my other colleagues will. What a shame as I said, the quality seems to be good.
Dear Ewa S,
We would like to apologize for the inconvenience caused by the sizing issues you experienced with your purchased items, and we appreciate the time you took to share your feedback; we understand how frustrating it can be when your purchase doesn't meet your expectations and we hope that you allow us the opportunity to make things right for you.
There are times when we waive the return shipping fees, but this may not always be the case, and exchange orders are always shipped for free. However, we do want to make sure that all our customers are happy with our service.
To better assist you, please contact us via chat, email, or phone with your order number so we can research and provide a resolution.
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Regards,
Uniform Advantage
I realize now why all the reviews on the website are good. I am unable to leave reviews on the website after having made a purchase.
I waited 3-4 weeks for the items to be delivered. The sizes are comically large, even after I adhered to their available size chart. I embroidered my scrub tops, so they are non-refundable. I can't contact customer service, because "my order number is invalid". If I want to return the pants, I have to pay almost $20 and probably wait another 3-4 weeks for everything to process. I wish I could tell everyone in the world how terrible this company is, and have them taken down for fraud.
We are so sorry that you had a challenges with your recent order. We work very hard to delight our customers every day, so it distresses us when we fall short of that goal. Please private message us with your order number and contact details.
I paid $84 dollars with expedite shipping to get the scrubs on time. They said that UPS lost it and it's not their problem. They will not refund the money even though I'm not in the states anymore to receive the product. Horrible customer service. They never answer the phone or email. This is the last time I'm buying from them.
Hello Daniela, We would like to make this right for you and we would also like to use this as a coaching opportunity to improve. Could you respond with your order number so I may have a customer service manager reach out to you?
Overview
UniformAdvantage has a rating of 2.8 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good afternoon, Aura,
Thank you for placing your first Uniform Advantage order. I’m so sorry you have not yet received your items, and I apologize for what seems to be less-than-perfect communication with you about your order status. Be assured that your satisfaction is truly important to us.
I’d love to have the opportunity to research what is occurring with your order and, most importantly, make sure you receive it as soon as possible. Please send me your contact information and order number (if you have it) so that I can delve into this and reach out to you directly.
In reference to the activity you have seen on your credit/debit card, here is a brief explanation that I hope will alleviate any billing concerns you may have:
We bill for merchandise only once the order ships. If you saw the full amount appear on your card statement right after you placed your order, please note this wasn’t an actual charge. It was simply an authorization to verify that the funds are available. When the order physically leaves our warehouse, we apply the actual charge to the card, and the authorization clears (disappears) in a few business days.
I suspect that this is what has happened in your case, though I can’t be certain until I review your specific order. Please do contact me so that I can investigate and get back to you.
Thank you again for shopping with Uniform Advantage. I look forward to hearing from you soon.
Sincerely,
Robin Grose
Customer Care Specialist