Uber Eats

They keep sending me emails with a promo, let me pick my food, add it to my cart, apply the promo, then I pay and it says they cant apply the promo I picked even though it shows as available. Then they almost immediately send me another email saying dont lose your promo, so I do it all again, only to have the same thing happen. I think it's a scam so people will take the time and effort to order the food and anticipate it, then at the last minute, the promo fails, so they'll order it anyway at full price. So disappointing they keep luring me in with the promise of a discount. Which They automatically apply- then say it's no good. I have complained before via chat and they basically were like sorry, not sorry. You'd think I'd learn, but I keep getting sucked in by their emails saying 'hurry- don't lose this deal'.

Absolutely ridiculously overpriced- the hike the prices and add delivery and you're expected to tip on top of everything, basically you're spending min $30 more likely $50-$60 for a single meal. What is the point you might as well dine in at these prices. I will never give this company my hard earned money.

I ordered a meal from Chipotle and used the Uber Eats delivery through them. I never received my meal. Please don't use this service. Their customer support was horrendous. After chatting with them for over 2 hours, (You can't reach anyone directly.) they finally agreed to reimburse me my money. Of course, they say that will take 5 business days. What a joke.

Never order from Uber eats.The prices are high.I ordered chili chicken and rice for my order and they got it completely wrong.They refused to give me a refund or any sort of compensation.They do not care about their customers.The customer service people are rude.

Should receive a negative star - review.
Upon being a gold member, I have paid extra fees for agents to deny my request for corporate (11 times) had my account threatened for reporting violations, missing food, unsanitary/unhealthy food items, wrong orders, food being added after informing of allergic reactions to wrong items on food, ect. Apparently when restaurants charge your cc for items they give you, you report to Uber, Uber penalizes the customer for reporting these thefts, dishonest/unsanitary driver's(some, not all), missing/cold/rotten food, all of which is categorized by Uber within the Uber app and outlined when a customer becomes a member, because Uber is so thirsty/hard up for businesses to contract with them, they (Uber eats) excuses theft, stolen funds, falsifying/incorrect items, then send you an email as if you (customer) hurts the community and business practices because you (customer) are reporting theft, no orders being delivered, wrong orders, ect.

Horrible service. Order read error, no confirmation that food order went through, then food arrived without my knowledge sat outside for over 3 hours and would not refund me. Absolutely awful customer services.

Probably the worst app I have ever used. My food arrived cold multiple times, I have called customer support only from them to say it's nothing they can do. That's not okay when you a spending $20-30.

I just received a "promo code" less than 24 hours ago. And of course it was invalid. Uber honestly just $#*!s people over. $#*!s always missing from orders, drivers don't know where the hell they're going. Foods cold, items missing. Just not good service. Great concept! Terrible execution, but everyone's making money. The American Dream

Made a purchase for 49.56 and they charged my card 59.57. Their customer service people are ignorant and useless and wanna pass you off to someone through email! NEVER will I use them again! BEWARE of them taking more than what is owed.

I'd give them a zero if it was an option. My account was hacked 4 times in one day. Uber says there's no record of the charges, so they won't pay me back. I now have my bank and a lawyer involved. Do not use them, your info is not safe.

Normally I'm ok using the app to contact customer service, but not when I have an issue that requires immediate assistance. Not offering a phone support line is cheap, unethical, and very lazy on Uber's part (there is a number if you search the net wide... and I mean wide, but it's an answering service that instructs you to use the app then hangs up on you). Email - no reply also. Crucial components of my order were missing. Not sure if I'll be getting a refund, hours later still waiting to hear back from their not so helpful app "support". Very UNenjoyable meals, lacking the very thing that makes them, and no way to get help on the spot when I needed it. Instead, left to source food elsewhere or eat substandard, full-priced meals, whilst feeling ripped off without suitable recourse.

On Maui, stuck at hotel. Placed an order, waited 1 1/2 hours only to have Uber Eats cancel. Hungry kids and a restaurant curfew. They offered no help or explanation. The restaurant had not even heard about the order.

Because I could not go up the street and grab some Icy Hot, I ordered it over Uber Eats, $41 almost an hour and a half later still nothing! They're going to pay the delivery driver less than 30%, keep the rest of it and give no explanation or any compensation for my delay. Uber is no longer a service it's a money hungry machine. I mean they literally have one star everywhere.

I order alot from uber eats, they are horrible! I receive gift cards is the only reason i still use them. They will refund or credit you once or twice for legit messed up orders then refuse to fix something their own driver can verify. I paid $4.79 for a drink i did not get and almost $9 for an egg sandwich that had no egg today. This has happened before because i honestly have the worst luck. I have never tried to scam them but boy have they got me me lots of times. As soon as my giftcard is gone I will never use them again.

UberEATS started out as a useful service, especially during the height of the pandemic. But of late it's been nothing but a scam. Items missing from orders with no real refunds given. Cold food. Long waits. Useless customer service.

Today, while home sick, I ordered some dry goods, and drinks from a grocer. I ended up only getting the three drinks, which ended up being >$20 after fees. Nothing else. Had I known, I would have cancelled the order! But when I saw the store cancelling the other items and tried to cancel the order, I was faced with even more fees for nothing.

Wanna cancel your account through the app? Nope, you're gonna have to argue with customer service for that.

So yeah, unless you like burning cash, don't bother with Uber products.

Had a few issues with cancellations of orders without any notice. Most recent one happened when I tried to check and see what was taking so long. Didn't get an answer, just cancelled my order. Tried to contact customer service and no help, no compensation for the lost time, nothing. They did tell me they wouldn't charge me for the cancelled order which was funny since if they did that would be robbery.

Anyway, don't use this service. There's better options out there.

By far one of the worst companies ever their website sucks. You cant get into it to order anything and I haven't eaten in days tired of fake companies that don't do anything boycotting them too... They suck

Never used the application once. Tried placing an order and my payment was rejected due to their technical issues. After trying all their suggestions including speaking with the credit card company they blocked my account...nice block me because your technical support is incapable of resolving their own technical problems. Hope others realize their terrible customer service, stop using them and they go belly up!

Used to be decent but 9 times out of 10, the food arrives cold, and it's a struggle to get your money back. Recent order was late (again) so i wasnt able to accept it but somehow I was still charged a tip!?!? Who would tip for a sub-par service?! Bordering on theft if you ask me! Won't be using this company again EVER! Avoid at all cost