Uber Eats

I contacted uber eats regarding a foreign charge I noticed on my bank account. I informed them that I had not made the nearly $99 purchase. Upon investigation, they determined the account had a completely different email and everything. They asked me to verify my credentials, which i did. Not my email, dont know where it was delivered. Obvious fraud! However, they refused to further investigate. No reversal of fees, no notice to the other account, nothing! I'm stuck paying the money and there is no one I can even talk to about it. I've been a member of uber 1 for years, that ends today! All these new businesses that eliminate live customer service just to save money, truly don't care at all about the consumer.

All I am going to say is that this app gouges money from small businesses but offers no service. I wasted hours on a missing free item today without getting any solution. I almost developed stroke over this because of customer service talking in circles with me. I added the free item to my order but whatever reason it didn't show up my final bill. I ordered this specific place because of the deal.
Please just order directly from the business and walk 5 to 10 minutes to grab your food. More profit for your average joe businesses.

Ordered food for 9:00 pm delivery. At 9:15 driver called and said the place is busy still waiting. I tried to cancel because got to late. They charged me 33.60 and NO FOOD! Absolutely horrible company.

Food took a long time, and arrived ice cold so pretty sure that is Uber eats issue. As well, the fries were missing from our order. Restaurant says they were in the bag. Bag looked like sticker may have been tampered with but was my first (and last) order with uber eats. Austin was our delivery guy. I gave him a good review before I realized he was very likely the problem. Uber refunded $5.00 for two missing orders of fries which are $3 on the menu!

We ordered pizza from a great restaurant, and it arrived so cold we had ot in the oven for 15 minutes!. When I contacted Uber eats, they did absolutely nothing, I wanted to get a refund on the tip because the driver came late. I will never use them again.

First time ordering from uber eats I'm missing and item and my delivery driver was suppose to be a woman name Kathryn. A MAN delivered my order. He looked nothing like the woman in the picture. I guess people can sign up for uber and have other people work under their profile. That isn't safe. I will never use this company for deliveries again.

Way too much money I used it twice and learned my lesson $#*! yall you want more fine y'all don't understand your poor customer lost in a world that doesn't eiget your thumbs out your $#*! hope y'all go bankrupt

Good delivery app but their Customer Service staff are desperately lacking training.

Promo code didn't work on one of the orders, so instead of looking into the issue the customer service agent lied, then tried to cover it up with some " Certain policy limitations", when I challenged him the agent simply disconnected the chat.

Not good hey?

Would not recommend. Sad, really

I ordered through Uber eats from a chick fil-a. The app kept saying a different driver was bringing my order for 45 minutes. When I tried to cancel the order, the app automatically charged me $26 without allowing me to say no. I did not want cold food again. I contacted customer support and they offered me a $10 coupon. Don't waste your time with this company or its customer service.

Consistent bad quality food delivered. 6 months now all orders placed through uber eats has been like trash put together and delivered... I've deleted my account and will not continue to use this provider. They allow restaurants to send out bad quality and undercooked food to paying customers... shame on you uber! Vet your providers and hold them to a higher standard when it comes to human food consumption

I ordered Pad Thai earlier tonight and was delivered someone named Jessica's order of French fries and my order was totally missing. I contacted customer service multiple times but they won't refund my order despite not getting it. Not only am I out 20 bucks but how do I trust a company with this type of service? So, every order now is just a risk? If I get the wrong order again or my order doesn't show up I'm just screwed? There's no protection for us customers who paid for something yet don't get it. I even provided photos and the receipt that came for Jessica's fries. I'm absolutely shocked that they won't refund an order that never came. I don't get it. It's insane.

I never got my food and Uber Eats refused to contact the delivery driver or refund my money. They just sent me a chat message that my issue does not qualify for a refund. Im calling my bank tomorrow and doing a charge back. And if I have to, I will file a small claims court case against Uber Eats. Their attorney fees alone will cost them more than the $20 they stole from me. Grubhub customer service is so much better.

Customer services are a joke, its like they only reply a standard copy / paste response, and feel like your talking to a brick wall. When they are at fault, like their promotion codes don't apply, whilst you get charged the full bill, then they do not want to know! Stick with Just Eat, as the honour there promotion and word. Just eats have the worst reviews too, stay clear of Uber Eats!

Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn't inform customers of this "policy" until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.

Placed my order from a restaurant 5 minutes away. I got the text driver on the way 19 min later no driver. Then the text delivered...not im in hall like where is my order. I text driver send photos. Get told i( i knocked and left at door.)
No its not here come see. She wanted to continue to debate. I check with front desk hey no delivery past this desk. I walk to the hotel next door and hello. My food cold at the next hotel.
Don't bother with customer service they will stall you for 30 min to make you give up. I gave them all the info on email text store info and he cant find it check back later.

We ordered food and the app said the delivery charge was zero but after we placed our order and looked at the receipt we were charged 6.49. I messaged with customer service and called them. They will not refund your money unless you have a screen shot. They claim that the zero price was for people who signed up for their special rates. There was no other charge showing.

They have some type of limit for refunds. Which is unorthodox… the point of receiving a refund is because of something they did wrong. I received someone else order I sent picture proof and spoke to three different people and nobody helped me. They are just taking people money even when we had nothing to do with what the driver did wrong. Don't ever trust Uber eats. I won't even be using Uber period.

I ordered my food. It was to be here in three minutes. Christopher the driver called me and asked for the confirmation code and as soon as I said it he disconnected the call. Of course my food was not delivered and Christopher never returned my calls. I tried the chat, useless, automated sorry, nothing else. No one to report this to so I'm leaving reviews everywhere. Check out their Facebook, there is reviews that are so similar that they are clearly unprofessional and dishonest. I left a pic below that shows how dishonest they are. They need to be shut down.