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TunesKitReviews 61

3.2
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TunesKit Reviews Summary

TunesKit has a rating of 3.2 stars from 61 reviews, indicating that most customers are generally satisfied with their purchases. TunesKit ranks 59th among Software sites.

service
37
value
40
returns
29
quality
39
Australia
1 review
1 helpful vote
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The trial version could not open the file and convert the 3 minutes they claimed it could. Gave them the benefit of the doubt and bought anyway - wasted $66 Aus. Even the licensed software does not work at all. Everything looks right with the m4v file showing up in their software window for drm removal but when you press convert, nothing happens. Be careful. Don't waste your money.

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
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I wish I would have read the reviews before it is the worst scam. It rips you off doesn't work don't waste your money and the customer service doesn't help

Date of experience: May 7, 2021
Andres G. TunesKit Rep
over a year old

Hi Saeed B, we are deeply sorry for your negative experience with the program. Would you please provide us with the Ticket Number at your earliest convenience? If you encounter any problem when using the program, please contact our technical support team for help at the first time. We'll help you out asap.

Australia
1 review
0 helpful votes
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Borderline scam.
February 16, 2021

Not only did the product not work the "try before you buy" policy is misleading and they will not refund you money in full. Do not recommend.

Date of experience: February 15, 2021
Andres G. TunesKit Rep
over a year old

Hi Aaron M, I’m sorry to hear you had such a frustrating experience, May I ask which software do you mean? Please feel free to contact our technical support team through support@tuneskit.com for further help. We’ll strive to do better

India
1 review
0 helpful votes
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Great software
January 10, 2021

A extremely great software because it repair my iphone 7 and I love this software there is no weakness in it

Date of experience: January 10, 2021
Andres G. TunesKit Rep
over a year old

Hi Anuj p, We are so grateful for your kind words. Thanks for sharing your review with us. Please feel free to contact us if you have any other questions. We are always be there for you ;)

California
1 review
0 helpful votes
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I purchased a 1 month service. After trying to use the software on my phone, unfortunately it did not work due to an issue with the phone. I believe the software is good and very handy for those who need to recover their phones. HOWEVER i would highly recommend that you read the agreement before purchasing the product. If you only need it for a one time use, then please make sure too cancel your services after the software is successful. If you don't cancel the services, then you will billed every month after your 1st initial purchase. If you do cancel it too late then you will never get a full refund.

Date of experience: December 27, 2020
Brazil
1 review
6 helpful votes
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Purchase iOS System Recovery, thinking it could help me, as I could not get recover from iTunes. Tuneskit behaved same way. I wasted my money. It says can repair up to 50 kinds of iOS system issues on iPhone/iPad/iPod touch. But in fact, any problem you mark result the same process, reinstalling the firmware. And it can't install unsigned ones. Purchased the 1-Month License, with auto renewal. I want to cancel, but cannot find where... If you do not want to lose money and time, do not buy it.

Date of experience: November 8, 2020
New Jersey
1 review
3 helpful votes
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I ordered this service thinking it would work for my iphone XS, because the screen kept looping on the apple logo and wouldn't turn on, but I was wrong. At first, the software told me to use the "Volume up, volume down, power button" trick to put the phone on recovery mode, that didn't work, then they told me to install a new update for iOS, (14.1) that didn't work either, lastly they told me to put my phone on DFU mode (whatever the h*ll that means) that didn't work as well. So when I explained this to the support person, and requested a FULL refund, all I was told was...

"Sorry for the inconvenience.

We have description of the 30-day Money Back Guarantee, we could only refund the half of money to you."

Complete waste of time and money, please for the love of god, DON'T uses this service, they deserve to be sued!

+1
Date of experience: November 5, 2020
Canada
1 review
0 helpful votes
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Bonjour à vous,

Problèmes avec logiciel, demandes d'explications sans toutefois solutionner le dit problème. On me revient pratiquement toujours avec les mêmes explications. Ne respecte pas leur garantie de 30 jours de remboursement envers la clientèle. Vraiment très mauvais service. Évitez Tuneskit Media converter M4V pour transfert en MP4 WIndows 10, seulement le son, pas d'images.

Georges D..

Date of experience: October 31, 2020
Canada
1 review
0 helpful votes
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1. Can't ‘quit' the application or access most of the menu items - they are greyed out.
2. Can't export any of the captured audio.
3. The ‘audio capture' window seems to freeze.
4. Can't access the ‘preferences' as they are also greyed out.
5. Have to restart the computer or use the ‘force quit' option to exit TunesKit.

Overall just really disappointing as the audio capture itself is great but the program is just not working as advertised. In fact really it's unusable as is...
Also check the so called 'refund' policy. No matter what you ain't gonna see a dime or a nickel back of your hard earned cash...

Date of experience: August 21, 2020
China
1 review
0 helpful votes
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TunesKit Spotify Music Converter is very charming software. Great job. I download all my favorite songs from Spotify to MP3 and listen to my device without a network connection. Love it very much.

Date of experience: May 28, 2020
Georgia
1 review
6 helpful votes
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I purchased this software to fix my IPhone 8. After multiple attempts of trying to use this software, which NEVER WORKED... I contacted customer service for assistance via email since they don't even offer customer service by phone or chat. It took them 6 days to reply to my concerns! I wasted my time and money on this software and ended up having to take my phone to the Apple store anyway! The customer service is horrible. Not only did they not help me with the issue they didn't even offer me a full refund as ADVERTISED ON THEIR WEBSITE. That's the least they could have done since there software DID NOT WORK! DO NOT PURCHASE THIS PRODUCT IT IS A SCAM! Below are all the screenshots with proof that their customer service is $#*!ty! CARLOS ZULETA

Date of experience: May 12, 2020
Utah
1 review
2 helpful votes
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Junk Product
September 27, 2019

Do NOT buy this product. It doesn't work. I asked for a refund and all I got was told to provide a log to prove the software didn't work. Every direction I received was incorrect and did not provide the needed log. When I finally found a page with a history, there was nothing to report because the software NEVER worked.

Date of experience: September 26, 2019
Arizona
1 review
1 helpful vote
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I placed an order on their website says 24/7 customer service. Most FAQ on their website say software delivered in less than 1hr but usually within minutes. Well we are sitting and 24 hours and never got an email to my multiple attempts to contact via email and twitter. Never got response. So I can not give you a review of their software. BUYER BEWARE!

Date of experience: April 22, 2019
Andres G. TunesKit Rep
over a year old

Hi, Jason, I am sorry, I checked there is not email sent from you. Did you contact us by the right email address support@tuneskit.com?

If you didn't get the code, would you please check if you wrote a wrong email address?

Please check again and let's do our best to help you first.

We really appreciate your kind understanding and consideration.

Sincerely,

Tuneskit support

Texas
1 review
0 helpful votes
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Does not work
February 16, 2019

Does not work on surface pro 6. I have contacted support, but they have not contacted me back. So I will have to contact my cc company and cancel payment now.

Date of experience: February 15, 2019
Andres G. TunesKit Rep
over a year old

Dear Mike,

Sorry for the inconvenience you encountered. We have 60 days refund policy.

We searched our email systems, but we never received any emails from you. Would you please let's know your email address and order ID to check again?

Once we get the info, we will check your order status. If we can't offer a satisfied solution, we will send a full refund to you immediately.

We really appreciate your kind understanding and consideration.

Sincerely,

Austria
1 review
1 helpful vote
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TunesKit support answers within a day and sometimes even faster.

The products are in great quality and I am glad that I can make a backup copy of my purchased books, music etc. now.

There was a challenge. TunesKit M4V Converter only works up to macOS Sierra. I think that could have been marked a bit better.

I solved the problem by installing Sierra on a second Mac. On hackintosh I found an image file. Maybe you can also install Sierra on a second partition.

Now I can backup movies too. Even only rented movies.

Because of the dilemma the TunesKit support was generous.

Because it simply works I bought other software. On e-mail request I also got a discount.

Conclusion: The software works great and the support is great! I recommend TunesKit in any case!

Date of experience: December 17, 2018
Andres G. TunesKit Rep
over a year old

Dear Christian,

Thanks very much for your kind praise. We will keep improving our products and services.

Sincerely hope our software can help you better and better in future.

Have a nice day.

California
1 review
2 helpful votes
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Don't buy it!
December 4, 2018

This buggy piece of data trash doesn't work on Mac, nor will they refund your payment. BUYER BEWARE!

Date of experience: December 4, 2018
Andres G. TunesKit Rep
over a year old

Hi, James,

Sorry for the inconvenience. Have you contacted our after-sales team yet? If not, please try to contact our after-sales team to solve the issue or move forward with the refund.

Would you please tell us more details about the issue you encountered and the full name of the software you encountered? May I ask what is your order ID? Did you buy the software under anohter email?

We offer 60 days refund policy. If there is any technical issue which can't be fixed, you will be refunded fully surely.

We really appreciate your kind understanding and consideration.

New York
2 reviews
4 helpful votes
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Support saved the day
November 30, 2018

As I have an iPod Classic, I needed to remove the DRM encoding to be
Able to load Apple Music songs. So I bought the DRM Audio Converter for
Windows. But when I tried to use it, all it did was load the songs, but
Wouldn't convert them. It literally did nothing. However, I contacted
TunesKit support and they sent me the debug version of the program.
Fortunately, this one worked perfectly. It's quite fast and I converted
All the Apple Music files that I have

I would have given the product five stars except that at first it didn't work.

Date of experience: November 30, 2018
Kansas
1 review
2 helpful votes
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A Waste of money and time
September 20, 2018

It's simple. I bought their software, it didn't work, I contacted support and never heard back. Don't be disappointed - save your money and try something else.

Date of experience: September 20, 2018
Andres G. TunesKit Rep
over a year old

Dear Doug A.,

Sorry for the inconvenience you encountered. We replied emails of all our customers everyday. If you didn't hear back, maybe there is something wrong with the email settings.

Would you mind telling us your email address and we will check it again for you here? Or you can try to use another email address to contact us. We will do our best to solve the issue for you as soon as possible.

Also, please don't worry, we offer 60 days money back policy.

We really appreciate your kind understanding and consideration.

Massachusetts
1 review
2 helpful votes
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I bought the TunesKit Audibook Converter 1 year ago and it works like a magic all the time. With it, I can enjoy my audiobooks in a much more comfortable way, thank you so much.

Date of experience: May 10, 2017
China
1 review
1 helpful vote
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Great App
May 10, 2017

It took me too long time to find such a professional iTunes video converter, once I found it from a forum then I try its free trail version. I was surprised at the fast speed of conversion and the HD quality. Now, I have purchased its three items, including M4V Converter, Audible Converter and iBook Copy, both work well. Thanks for the continually upgrading, currently all features can meet my requirement.

Date of experience: May 10, 2017

From the business

TunesKit is a world-leading software developer dedicated to providing ultimate DRM removal solutions, including iTunes M4V Video Converter, Audiobook Converter, Audible Converter, Apple Music Converter and iBook Copy, free Video Cutter, etc. to customers all over the world.


tuneskit.com
Founded in 2012