Trusted House Sitters

We did a trial of this service but never used it. They enroll you in auto pay without disclosing, we were billed for a full year on auto pay. No one answers the phone on the site, emails to support go unanswered, best you can do is a chat bot which sends articles on why you cant get a refund past 14 days. Buyer beware - company seems to spend all its resources on SEO and ads.

Even getting to *apply* for a sit it like winning the lotto. Only five people are allowed to apply for each sit. I have given the site a very fair chance (six months), receiving email notifications daily for sits, and every single sit I have ever been interested in is not accepting applications by the time I click through to apply. Dozens, if not over a hundred failed attempts. I politely requested a pro-rated refund and there are no exceptions to their yearly commitments. Their suggestion was for me to download the app and get instant notifications so I can apply faster - but this is wildly impractical advice for someone with a full time job. Perhaps if you are unemployed and able to watch for notifications like a hawk to act IMMEDIATELY you'd enjoy the site but it's completely useless and and utter waste of money otherwise.

We had a sitter at our house for 10 days who left the exterior irrigation system on for the whole period causing massive flooding in our basement. When trying to connect with Trusted House sitters via email and phone to discuss applying for coverage through their plan we have received Zero, I repeat Zero communication back. If they want word of mouth to spread about their program through social networks maybe they'd treat customers better.

Don't waste your money. They won't refund you no matter what. This is a trash site that claims your satisfaction but actually has zero customer service. They'll reply to this saying someone will reach out but I've contacted their support several times with no help. The risk of losing money or having an unqualified person in your home is high due to the fact they make it impossible to report scammers. Again just don't do it.

I joined and paid for membership but have not been able to discuss a problem I have with a link to external references. Attempting to contact anyone has been futile. The directions from their help-bot are worthless as it keeps referring me to a solution that sends me back to original problem with no resolution or even coming close to answering my specific issue. I tried to call the phone number in the UK and listened to a garbled message referring me to their website and my attempts to contact via email keep referring me Frankie - the help-bot. As it stands now I am unable to submit external references and my membership is ticking away without any resolution or offers. Wasted money and no customer service.

We had sitter destroy an expensive murphy bed, attempt to cover it up and then made up a lie about how it happened, neglected our dog. We had video evidence and all the company did was give them a warning, leaving them to destroy others property and neglect their animals. Then the company keeps stringing me along with the promise of paying the destruction. We call them Busted Housesitters now- don't trust them.

An excellent option in the United Kingdom is House Sitters UK, offering a compelling alternative. It is free for hosts to join and costs less than £30 for sitters. Additionally, their customer service surpasses expectations. On the other hand, THS tends to label individuals as trolls if they express dissatisfaction with their reviews, displaying unprofessional conduct. I encourage you to visit the THS forum on Reddit, where people can freely share their opinions about the company without being subjected to moderation.

I had a 45 yo male who appeared professional on paper. I truly believe he was just looking for a place to stay and NOT have to deal with caring for my pets. I came home to unhappy animals, a filthy house, my walls (2 different places) had liquid spilled on them and not cleaned up. This guy was a pig, literally!

My house sitter did significant damage…
My house sitter did significant damage to my car and left the country as I arrived back so was gone by time I realised. One of my pets died in her care and she did not even notice, was not aware, was surprised when I advised her of this tragic event.She all but trashed my home. They did refund me my membership but have refused any form of compensation did the damage to my car. They take no responsibility for damage incurred by the house sitter, no responsibility can't be bothered, overall gutting experience. Would NEVER use them again

The last time I used THS I picked a sitter with 5 stars. 8 months later I am still discovering things that were stolen out of my house. When you use this service you are rolling the dice hoping these sitters are not thieves.THS does not know if these people are trustworthy or not. I learned the hardway. I will not be taking that chance again.

Waste of time and money. Not worth the try. It is a complete frustration and when you ask somthing you don't get an proper answer, alson from the community who I believe are the same people of the website. You get a kick, to make you feel more frustrated then a proper answer.

Before signing up as someone needing a pet sitter, their website lead me to think that after paying the extortionate £100 joining fee and putting my advert up I would have droves of offers from house sitters. Not so. I didn't have 1 interested party.
But because I put a date on my advert I cant have a refund. How am I supposed to know if the service is right for me if I don't put dates on my listing.
I don't think Ive ever been so ripped off in my life. They've literally stolen £100 from me.
If you are looking for a pet sitter I would say avoid this site and try to find someone local. At least you know you will get something in return for your money. This company has stolen £100 from me. Ive logged a complaint with trading standards.

This site allows homeowners to use cameras to film you that are not required to be disclosed. It is "encouraged" but a quick review of it's forum will uncover sitters arriving to find out they are being tape recorded. Why would I let someone video me, what is going to happen to the video? Scary. Lots of complaints of sitters not being tidy is also on the forum. Even better the folks getting 5 star ratings are making dinner for the home owners to have when they arrive home... seriously! That is not in the ads.

I signed up and paid for a Standard membership. My credit card was charged immediately. There was an issue with signing in to my account so I needed to speak to an agent to sort it out. The phone number is just an automated reply that says everyone is busy and you should try the chat or message on their website. It then hangs up on you without the option to speak to a person. The chat is just a bot that can't answer actual questions and I have sent two messages that no one has responded to in 12 hours. I am not impressed AT ALL. I'm not even sure if I can call this terrible customer service, because there isn't ANY customer service! How do you run a company like that?

We were directed to this website by word of mouth. I can't believe what a positive experience we had from the first step to meeting our sitter and coming home from our vacation. We've paid pet sitters in the past, but to my mind, this experience was infinitely better. The fact that you can interview possible sitters and find the best fit for your situation is a real plus. I can see why people apply to be BOTH house and pet sitters and pet sit for others. This is a wonderful site to explore.

They are a scam. Stay away. I joined and they urged me to pay premium membership to get ease of mind for cancellations and better luck with sitters. When I relied on them to get a sitter who cancelled on the day of my trip, I had to find a super last minute and expensive sitter to cover my 4 animals at home. Then they started all sorts of nasty insurance tactics to not pay. I am still fighting after a month. Stay away folks. Worst support ever.

Phone line auto-hangs up on you and "live chat" is a bot that offers you to send team an email. The automated email response says "it is taking a number of days for us to reply". It does not cost $150+ per year per user to host a website and this business cannot even provide timely customer service so not sure what they are collecting the fee for.

Cool house sitting idea, poor execution. (Our sitter just cancelled last minute since it wouldn't be "ideal" for them to come anymore and I can't even leave the review/note on their profile to warn other hosts.)

Watch out, they will steal your money. They do not provide refunds like they mentioned. I signed up for 1 sit that I needed, and did not find a sitter or get any applications. I asked for a refund (this was only after 3 days) and they refused to give me a refund. You unfortunately can't use the website at all without signing up, and be careful... once you sign up there is no going back even if you don't find anyone. So you are giving them free money. Extremely disappointed with the service and with their customer service side of things. They were rude and unhelpful in their emails.

If you're a homeowner I'm sure this is an excellent service - skip boarding costs and take your pick of eager-to-please animal-lovers offering to take care of your pets. As a sitter, however, I think it's pretty obscene that you have to pay for the honour of trying to sell yourself (as the site recommends, "tell them why you'd be perfect for this sit!") to dozens of homeowners only to be declined, days to weeks later, without any communication or basic acknowledgment that you, a human being, took time over your message and might have plans of your own to think about. Bottom line is there are way more sitters than there are homes, and the entire system operates on the unpaid labour of people who can't afford to pay for private accommodation. Sitters should not be charged, or, at the very least, should be refunded having tried the service if they have not secured a sit.