TrueFacet

Quite easy to fill out & view!
One thing that surprised me was the CUSTOMS charge! I have received jewellery before from the US & not been charged anything, I would have liked to be aware of this before it arrived, if only an estimated amount!

Every time I deal with these folks they are good to me! They will be to you too! Fortunately they the watch I desired & I got a good black Friday discount that saved me almost $600...I suggest waiting until some holidays so you too can get a good discount! Epstein didn't kill himself! FJB!

1. First you offer the watch for $ 4995.
2. After they got the order, they ask for verification and I had to send you a copy of the driverlicens and the ID
3. Than they ask for additional verification. So I had to send you a copy of my Credit card!
4. Than they informed, that the watch is no longer available
5. And than. What a miracle and surprise. The same Item, with the same No. Is back on the website for double of the previous price.

Im very disappointed and feel very bad treated. This is very in serious.

So I was waiting for truefacet to make things right to leave a review (and maybe I will update my review once they do) but I have two emails out to them to issue my refund and still have not heard back from them. I ordered a watch on March 15th and was told that it would take 3-7 business days.I have since been lied to and toyed around with saying my order would be shipped out "by next week". This was almost 4 weeks ago! Finally last week they tell me that they got the watch and it is not in working condition. At this point I am LIVID. They tell me that they can either issue a refund or try and source me another watch. Since I missed out on the opportunity on a few watches that have come my way, I decided to give them another chance to make this right - well this morning I have another chance to get another watch but need a refund from TrueFacet in order to purchase this other watch - I emailed them twice already today and have not heard a thing. They have lied to me and toyed around with me for almost a month now after I trusted this company wholeheartedly - I am BEYOND disappointed and angry and am afraid I am out of almost $3,000

Truefacet sent a different $7,000 Rolex watch that I ordered in early February. I returned the watch the same day that it arrived. They said that they would find the one that I ordered and exchange it, but after many days, emails and phone calls about finding the watch that I ordered, I gave up and asked for a refund. They agreed but didn't update my order to show that it was refunded, just an email reply from a representative and the charge still remained on my credit card for weeks. To their credit they did reply to my emails, but always with "it takes 3-10 business days to show in your account...". After 2 weeks with no refund an 3 weeks after they received the return, I had to dispute the charge with my credit card company to avoid paying interest on a $7,000 watch that I returned 3 weeks ago. My credit card credited my account today (3/23/2021). This was supposed to be a special watch for my birthday, but instead of enjoying a watch that I saved up for months to finally purchase, I ended up on the phone with yet another customer support call on my birthday. My advice, pay a little extra and buy from a reputable company.

My fiancé and I found the engagement ring we fell in love with at Tiffany's, but it was way out of our budget. We searched online and found TrueFacet.com. We were a little skeptical at first, but decided to buy the same Tiffany ring online (used) because TrueFacet had a 7-day return policy, which made us feel more comfortable about the risk involved. The ring arrived right on schedule, cost less than half of the original Tiffany price, it was in perfect shape (you could not tell it have every been worn before) and in the perfect size. It would have cost us the same thing to have the ring made from scratch at a wholesaler, without the added fact that it was a real Tiffany.
We had the Tiffany ring from TrueFacet verified at two independent jewellers and both confirmed it was a high quality diamond and that the ring was barely worn (if at all). We were thrilled, and very happy with our TrueFacet experience. I rarely write reviews online, so the fact that I am taking the time to write this means a lot. I would say the only constructive feedback we have for TrueFacet is that there customer service over the phone was a bit gruff -- they could polish their over-the-phone client relations services.

I have to say, as a seller on the site true facet is NOT a good site to sell on. I sell on many other sites and get paid right away or on the exact date that is promised to be after shipping an item. First, when I started selling they told me the commissions were around 8-10% however later I learned they were charging me around 15-20%. They asked for the paperwork I signed when I started selling with them and I told them they never asked me to sign anything. I was told this over the phone. I recently sold an item that was around $3,000 (after fees). You are supposed to get paid 14 days after the customer receives the item. I waited and was never paid. When I contact support (the first time) it took about 3 days to even get a response. They then tried to tell me because February was a short month I would be paid on the next payout date which was the 15th (WAY PAST THE 14 DAYS). The 15th came and still no payment. Sent another email (since no one answers the phone) and they said they would look into it. Several days later STILL nothing. I finally had to send multiple emails and threaten to hire a lawyer because miraculously finally getting paid. I took all my items off of their site and do not plan on selling with them ever again. I sell on multiple platforms and never have experienced such a delay in payment as well as resolve with any issue. I am very disappointed as they seem like a very big company but they do not have it together as far as payments go. Do not recommend.

Sols a $******* ring in March. No payment as of 8-5 or hope of payment just excuses.Similar issues reported by other sellers and buyers

Very similar negative experience to others that have posted. Ordered a Rolex and my charge through AFFIRM was processed immediately that's when the communication ceased. After weeks of asking about shipping and then being told that a finish was being applied "after market" I still had not received any follow up. Finally after more attempts than I can say I received a message saying they no longer want to hold my order and will process a refund within in 3 to 7 days. Please understand that I had already processed two payments of over $1300 each to my credit card and a third one is looming. The excuses ran from oh it's been processed to our new system doesn't work that way anymore. Ironically, they were able to take the money from that system, but weren't able to process a credit, I told them I would pick another time piece and never heard a word from them and demanded a refund once again which I was told just wait it was processed this has gone on since May. My most recent communication after reading the negative complaints which are near duplicate of my problems from the Better Business Bureau, they told me that their system doesn't process things that way and that I should file a chargeback. We are now into August with no refund,no product and no replies, and I have been forced to open an investigation through AFFIRM which I have used before with great success. I am hoping they will handle this and refund my money and cancel the loan of $15,000. This should've been so easy and I was so willing to re-select. This is a true customer service experience. I find it hard to believe the positiveones are accurate or that they would do this to a paid customer.

When I received the watch- I had to have the battery replaced- 125.00. Watch was not running. Thank God the watch was in good condition though and authentic.

I sent my Rolex watch with diamond dial and diamond bezel as a trade-in for another Rolex on April 18,2023. After much back and forth on the value of my watch, I ordered a pre-owned Rolex watch on July 13,2023. They have kept my watch but not sent me the watch I ordered. They do not answer the phone, have not replied to repeated emails, certified letters sent to their address are not deliverable. I have filed complaints with my local police department and the FBI (https://complaint.ic3.gov/#). While I hope I can recover my property, I want to help others avoid my experience.

Update December 11,2023: With the assistance of the NYS Consumer Protection Agency I was able to get the wholesale cash value of my watch returned to me. Beware that they will ask you to send an invoice and pay you via PayPal. The reason they want you to send an invoice is so that PayPal will charge you the transaction fee rather than them. I was able to talk with PayPal customer service and they reversed the charges. My demand letter that I sent showing that they had taken my watch illegally and demanding it's return was the documentation I needed to use with PayPal. So these are the steps that worked for me

1. Send TrueFacet a demand letter for the return of your watch or the agreed upon cash value of the trade-in.
2. Contact your local police department to file a theft report.
3. File a complaint with FBI office for the southern district of NY
4. File a complaint with the NYS Consumer Protection Agency.
5. Once they promise the NYS Consumer Protection Agency that they will pay you by a certain date. Follow up by email to them for your money

On 4/21/2023, I purchased a watch from Truefacet for $19,025.04. I decided that I did not want that watch so I canceled that order and purchased a different watch from them instead for the price of $24,652.80. TrueFacet sent me an email that the refund was issued on April 27 and that the refund was processed back to my card which was my ATM directly attached to my checking account. After 4 or 5 days, the money still was not in my account, so I contacted the company support asking what the issue was. On Monday 5/8, I received the following reply, "after checking with the bank, our accounting department has notified us that due to the upgrade of our payment gateway method, the transaction was declined into your original account. They will be sending you a check tomorrow for the amount of $19,025.04." On Wednesday 5/10 I still had not received word from them that my refund will be sent. I contacted their customer support again and was told to be patient the money was refunded to my account. Since they just told me they couldn't refund the money directly to my account, I knew they were giving me a run around. I was then told on May 12th that the check would be sent to me on 5/15. When the check was not sent out that day, they promised it would go out with another order I placed on 5/18. I received that order on 5/19 and no check. I contacted them and they apologized for not sending the check with my order and promised it would be sent on 5/22. I just got another email from them stating "Our accounting department has notified us that there was an error in the check and wrong amount was added on it. We are writing a new check for you and getting it signed by our Manager. Unfortunately, a close person of the Manager passed away today due to which he is not currently available in the office. We would highly request you to wait this week for the check to be ready". It has been a month since I was promised this refund and I keep getting excuse after excuse for them not to give me my money back. Not the way a legitimate business operates.

This is second time i order, such a scam,
1st time, the merchandise can't be found, got refund.
I tried again 2nd, haven't got email back or the item again.
Never order again

I was disappointed when I placed a Van Cleef necklace in my cart and it disappeared. Other than that it's been so much fun.

Very good customer service! U needed a rush for the bracelet that I chose and it was delivered in plenty of time-communication was excellent!

True Facet customer support answered all my questions timely and delivered the watch exactly as described on the website.

Amazingly done website! Functions perfectly good and i did not meet any obstacles in terms of usage and overall.