business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
Canada
1 review
1 helpful vote
Follow MegB N.
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My husband bought these Tshirts and they look great, so soft and comfortable! He did notice that shirts from the same pack fit different and was disappointed but I reached out and they replaced them! Great customer service and quick response!

Date of experience: February 7, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for allowing our customer service team to make it right. Always happy to have your back Meg!

France
2 reviews
1 helpful vote
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I addvise everyone to just stay away from this company. I order internationally so maybe they are better in their home country, but for me it was a disaster.

- I did never get my order
- They tried to make a replacement order but charged my credit card again
- After that they canceled the replacement order but kept the money
- I have not waited 15 days and still no order
- Today they just refunded my first order without any prior info and of course no shipment
- I still try to get them to pay back the second withdrawal they did from my credit card

Also after reading real reviews, don't trust what you see here in the comments with only happy people everywhere.

Maybe not a full blown scam, but a completely over marketed t-shirt company.

Date of experience: August 6, 2022
Jordan G. True Classic Rep
over a year old

Thanks for Sharing Daniel, I see that you are working with many of our team in different outlets. I can assure you that we are not a scam. We did ship your order and it was marked as delivered, we offered to send a replacement which it looks like you are no longer in the original country limiting those options. I see that you were able to work with our team today and place a new order.

Please note the two charges you are seeing on your card are orders placed by you both have been refunded. We do not make any charges outside of our point of sales system and we do not save any payment information for our customers.

Texas
1 review
0 helpful votes
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Poor Fit based on reccommendations,
March 11, 2023

Ordered several tees and polos on sale to try out the brand. Since it is an online brand in 2023, I assumed they would have a decent policy for returns, especially with the claims of fitting well. Tried on the shirts and the fit was awful. Tees and polos were different lengths, everything was way too tight, especially the polos. Contacted customer support and they recommended I exchange for the same size I bought. Tried to return and found out sale items are not returnable. Apparently the only way to see that they weren't returnable was to open up the description "spoiler" boxes on the page. Customer service rep got very snarky when I commented on this. "Thank you for sharing your thoughts on our marketing, it's always fun to hear."
Since posting this review, was contacted by their team and offered a full refund.

Date of experience: February 8, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! Thanks for reaching out. Final sale items are typically not eligible for return since they are already deeply discounted. So sorry that was missed on the product page. Our customer service team provided a full credit for the price paid, and asked you to donate the tees- no need to go through the hassle of sending them back. We're happy to make an exception and process a full refund + ship out the correct sizes, on us!

We did refund this customer's order in full, and asked that he donate the tees. We offered a reshipment a couple of times, and he did not reply.

Canada
1 review
0 helpful votes
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I love my classic tees and jogger sets!
June 19, 2022

All of the clothes that I have ordered from True Classic have arrived in a very quick manner. And all of it is quality stuff. I have plenty of tees and long sleeve shirts that fit perfectly and look good as well. I work out in them, wash them often and they still look great!

Date of experience: June 18, 2022
Chantelle M. True Classic Rep
over a year old

We thank you for your support, Nancy!

New Jersey
1 review
0 helpful votes
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The background application will hurt this company. My experience... Please stop. My cart is empty. You have been texting me since I put in my order of over $200. Please review your software. I think you are hung up on previous sessions. If this continues I will not order again.

Date of experience: June 13, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! Thank you for this review. I do see you are unsubscribed from texts, so I would love to look into this further.

Wisconsin
1 review
1 helpful vote
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Amazing Customer Service!
September 9, 2022

The team at True Classic Tees is great to work with! I had a situation that made a return/exchange complicated and the entire team helped to get everything straightened out! And when one of the items I wanted to exchange was no longer available, they gave me the option to choose which item I would like in its place. Seriously AWESOME customer service and the shirts are great! I feel more confident than ever and actually comfortable in my clothes. Thanks True Classic Tees!

Date of experience: September 8, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help you out, Kevin!

Texas
2 reviews
0 helpful votes
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True Classic has Classy client service!
October 27, 2022

I have two orders thus far. 1 T shirt six pack and 1 three pack of white T's. One of the T's became loose around neck. Within minutes of my inquiry with them they had agreed to advance replace my T. Now that's class!

Date of experience: October 27, 2022
Raleigh C. True Classic Rep
over a year old

We definitely stand behind our tees and are pumped your experience has been great.

New York
1 review
0 helpful votes
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A+
November 2, 2022

My first order was never delivered, I contacted customer service on a weekend, got a prompt response. My replacement order was shipped out and received within 3 days. Not only are the shirts quality shirts the buying and support experience is AMAZING! Highly recommend!

Date of experience: November 2, 2022
Raleigh C. True Classic Rep
over a year old

So great to hear. Thanks for the five star recommendation.

Canada
1 review
0 helpful votes
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When you buy activewear you're thinking about the synthetic fabric which won't be wrinkly but unfortunately all the t-shirts from the bag were wrinkled and had not a very pleasant smell, and I was hoping to save it by a quick wash in a cold water, but it helped only with the smell.
But thankfully for customer support, my situation was solved, and I absolutely didn't expect that. That treatment deserves respect. Thank you true classic

Date of experience: June 2, 2023
Raleigh C. True Classic Rep
over a year old

Glad our customer service team got you taken care of! If there is something we can do to warrant a five star review, please let us know.

Florida
1 review
1 helpful vote
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I had an issue with the cuff on one of the sleeves on one of the shirts from a 3 pack that I ordered. I had only washed it twice and was a bit dismayed that it had happened so soon. In todays world I figured I was out of luck. I sent an e-mail to the indicated address on a Saturday and fully expected not to hear anything until Monday. Within an hour I had a response from a human being or at least a human enough bot to address my issue with. They asked if I could send pictures of the issue, and I did and before I knew it I received an e-mail confirming my order, then I received an e-mail saying that they were sending a replacement shirt. It was refreshing to receive such amazing service in the shortest time I have ever experienced. I'm 53 and have seen many things come and go and hope this company stays. The quality of the shirts and the service you receive are equally worthy of high praise

Date of experience: April 25, 2022
True C. True Classic Rep
over a year old

Thank you for allowing us the opportunity to make this right for you, Stephen!

California
3 reviews
1 helpful vote
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A simple to use, and convenient shopping website. The fitting tool helped me make the right size selection for my body type. The shirts are soft and comfortable, they have become my favorite shirts. These shirts are amazing, just give them a shot, you won't be disappointed.

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

We’re honored to be your fave!

Arizona
1 review
0 helpful votes
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Amazing products and amazing customer service
July 13, 2022

I purchased a set of shirts for my husband and had a minor issue with only one of the shirt fitting a little bigger than the rest. I contacted customer service and received exceptional customer service immediately and they resolved the situation within 24 hours. I was so impressed with both the quality of the shirts but also their kindness and customer service. I will continue to support them. Can't wait to purchase more things for the men in my family! :)

Date of experience: July 13, 2022
Chantelle M. True Classic Rep
over a year old

Thank you so much for your support, Brianna. We are honored to have helped.

Ohio
1 review
0 helpful votes
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I have spent a lot of my own money on True Classic products. I have many of their crew neck t-shirts in my wardrobe. Overall, they have been fantastic. I wash all of the shirts in cold water and lay flat to dry. No shrinking issues have been experienced. I have had a few of them fit differently, from the factory than the majority of the others I have received. However, they stand behind their product and they are always willing to listen and make right, whatever the issue is. Their customer service is quick to resolve the issue and that is very much appreciated.

Date of experience: May 17, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your awesome review and support, Brian!

Arizona
1 review
1 helpful vote
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2 time looser
July 12, 2022

The first time I bought these I got an xl they were to small out the box. I washed them then I had a medium and 1/2 shirt. So I ordered 2xl this time same problem, I don't think you can buy these on line if you are over 6 ft tall you would need to try them on first. Very disappointing

Date of experience: June 12, 2022
Jordan G. True Classic Rep
over a year old

Hey Ernie, we are disappointed to hear your concerns with our sizing. We do offer long body tees which it sounds like maybe another option based on your height. Our customer service team would be happy to assist you with sizing if you reach out with your order information!

Colorado
1 review
0 helpful votes
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I had a size discrepancy between colors even before washing. They were quick to respond to my first review, emailed me personally, and took great care of fixing my issue. For now they fit and feel great.

Date of experience: April 23, 2022
Breanna M. True Classic Rep
over a year old

We appreciate the opportunity, Austin. Thank you for allowing us to help aid in your experience with our brand.

Australia
1 review
1 helpful vote
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Dont buy if you are anything close to fit
December 22, 2022

I go to gym 5 times a week, i am relatively fit (basic tshirts fit me great).
This one is a BAG - hanging front, arms are smaller, but shoulder too big and bulky, and long AF - touch is nice - but so NOT worth the cost. Go to H&M and a basic T from there - the fitting is so much better and a quarter of the price.
Don't waste your time.

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Hi Luis, definitely sounds like the fit is off on the tees; happy to troubleshoot & get the correct size replacements out on us.

Canada
1 review
0 helpful votes
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When I re-ordered these shirts, the quality was not as good as when I had originally purchased them. The customer service team at True Classics did a great job of reaching out to me and sending a new t-shirt. Unfortunately, the shirt quality did not change (they've definitely changed their materials and the quality is not as good as it used to be). However, I'm changing my review and increasing the rating to a 4/5 because of their customer service - they did an amazing job, were very quick and extremely responsive with my feedback. If you're looking for good customer service, True Classics is great.

Date of experience: March 29, 2023
Raleigh C. True Classic Rep
over a year old

Looks like our customer service team offered replacements immediately. Thanks for allowing us the opportunity to make this right. We did not change manufacturers, fabric blend, fabric type, etc so definitely bummed to hear you ran into a snag.

New York
1 review
1 helpful vote
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Above All
October 13, 2022

With my first order 2 years ago I was very optimistic about ordering shirts on line, quality, fit, return policy, how long before material breaks down typical things... so I said what the bleep and did it... they were delivered as said and on time. So tried it on... fit was spot on material top notch. Didn't take more then 15 min got compliments... well needless to say I just received my 3rd order and still same top notch quality with amazing fit. They truly are Above All

Date of experience: October 13, 2022
Raleigh C. True Classic Rep
over a year old

This is a stellar review- thanks for sharing your love for our tees, James!

Texas
1 review
1 helpful vote
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Excellent Customer Service
January 11, 2024

My husband had an issue with two shirts we ordered and customer service has been nothing but helpful! They are very quick to respond, answered all my questions, and got our issue resolved. They are super polite and I have an amazing experience.

Date of experience: January 11, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, Alexandra!

California
1 review
0 helpful votes
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True classic tees has great customer service. Knowing that this is a e commerce company, they make you feel that you don't need to go to a store and purchase shirts that are needed.

Shirts are comfy, shipping is fast as well.

If you have any issues, all you need to do is send them an email and they will go above and beyond. If you are not satisfied, they will answer your question before you even ask.

I will always be a future customer and not go to a mall just to purchase shirts.

Website is user friendly as well.

Keep up the great work team!

Date of experience: May 20, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, James!