business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
GB
1 review
0 helpful votes
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Great customer service
September 18, 2023

My experience with the tees was unfortunate. I'm too tall for regular tees but not tall enough for the "Tall" series. A frustrating place to be! However, I was given a full and swift refund and was able to simply donate my t shirts without sending them back. A really generous and refreshing way of dealing with customers that I've never come across before. Excellent customer service and it feels like they value honest feedback.

Date of experience: September 18, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this honest review, and your willingness to work with us!

Massachusetts
1 review
0 helpful votes
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My first time ordering TC, I ordered my usual t-shirt size, an XL. However, the shoulders were far too wide and it looked sloppy on me. The customer service department was very responsive and I was able to order some terrific shirts in size L. Everything worked out great!

Date of experience: February 16, 2023
Raleigh C. True Classic Rep
over a year old

So stoked to hear this!

Canada
1 review
4 helpful votes
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I had shrinkage
April 19, 2022

I got the 3 pack of polo shirts. I was taken with the advertising, pretty effective I usually don't succumb to social media advertising. Out the bag I wasn't super impressed, until I tried one on. Definitely a comfortable shirt. And it looks great on me. My wife noticed it right away when she walked in. Unfortunately I washed one and it shrunk, so now it's too short, and a bit tight on shoulders and arms. I'm most disappointed. The care instructions on tag says tumble dry low, I did. I will wash the others and lay flat to dry going forward. I think you should put this instruction to lay flat to dry on the care tag to avoid this going forward. I give my rating based on shrinking factor, if they didn't shrink I'd likely be giving a 5 star.

Date of experience: April 18, 2022
Breanna M. True Classic Rep
over a year old

Hey Andrew. We are so sorry about any frustration. We do message slight shrinkage if you wash/dry. However, if you've experienced extreme shrinking, I can assure you this is not the norm for our product and I'd be happy to look into this with you, if we can just verify your order information. We do stand behind our product and certainly want to work to improve your experience. Hope we can connect soon.

Canada
1 review
0 helpful votes
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Great customer service!
April 14, 2023

Ive ordered plenty of their Ts and long sleeves, they're fantastic but their customer service is even better. Had some issues and they not only did they replace the shirts free, but added in a few and a sample T to figure out best sizing. Thank you :)

Date of experience: April 14, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this! Thanks for letting us know, Jesse.

Canada
1 review
0 helpful votes
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Tru classic
April 23, 2023

Raleigh has been a fantastic help with my order.
They obviously care for their customers and for finding the right fit, which is not easy, especially if you're between size.

A big thank you Tru Classic and Raleigh especialy.

Date of experience: March 24, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for reaching out! We replied to your other review, and reached out via email to make this right. We replied to every chat response, would love to review as I am not seeing where this chat lasted 45 minutes.

Missouri
1 review
3 helpful votes
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Shipping mix-up
November 22, 2022

Things happen. How a company handles problems is a very good indicator of their quality. My 12 item order package came in with 11 items. A quick contact message from me led to a very fast reply, apology (not needed), and new order number for missing item from the True Classic support team. Very impressed with the quick response - refreshing in today's world. As a thank you, I'm going to tell at least five people to check out the True Classic website.

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this incredible experience- we're grateful for the support.

California
1 review
0 helpful votes
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Customer Service Always Wins!
October 27, 2023

I had written a negative comment a few days ago about my order and the fact that the size chart did not accurately reflect the fit of the shirts. I felt it was an expensive mistake to order these online without trying them on. The next day I received an e mail from them letting me know they are sending me the order, at no cost in the next size up so that I could enjoy the shirts! Customer service is rare these days, but they were all over this. Much appreciated!

Date of experience: October 27, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review- we appreciate it Bradley!

Illinois
1 review
0 helpful votes
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Great company with great tees and great support
February 17, 2023

This company makes super comfortable shirts! I used to buy cheap unbranded shirts, but they would shrink in the wash and lose quality quickly. These shirts do not shrink! They're comfortable and lightweight. As a bonus, their customer support is amazing. UPS messed up my shipping and they got it handled in no time.

Date of experience: February 17, 2023
Raleigh C. True Classic Rep
over a year old

We got your bank! Thanks for allowing us to make it right.

Florida
1 review
0 helpful votes
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The team is always helpful and responsive
August 11, 2022

Today it was a simple question regarding the specs of a new product. Of course they answered right away so I could order them quickly. One of my favorite brands to interact with and absolutely to buy from

Date of experience: August 11, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, James. We are so glad to help out.

Chile
1 review
0 helpful votes
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I was drawn by the campaign. It made me curious and i'm not a compulsive online buyer at all so it really comes down to that. Then I went on your website, ordered some tees, tried them on and was blown away.

Date of experience: October 11, 2022
Raleigh C. True Classic Rep
over a year old

We love to hear it! Thanks for sharing your awesome experience.

Virginia
1 review
0 helpful votes
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Great customer service
October 18, 2022

I ordered a 3 pack of shirts and one of them didn't fit like the others. I contacted their customer service team and they got back to me within an hour. They sent a replacement shirt out that day. I was very impressed with their ability to address my issue so quickly. I'm a satisfied customer and will definitely be ordering again.

Date of experience: October 18, 2022
New York
1 review
0 helpful votes
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The best t-shirts I've ever purchased
August 5, 2022

I've purchased several t-shirts from True Classics and I have to say the consistency of fit, the quality of stitching and material quality has never varied. In fact, I'm donating my old solid colored t-shirts and replacing them all with True Classics they are that good. If you've seen their commercials, the t-shirts fit exactly as they say... comfortably snug around the biceps and chest, just slightly looser in the stomach area, and tighter again at the bottom. Since the fabric feels just like cotton with a slight stretch, the snug areas fit perfectly and REALLY make me look a lot more buff than I am. I am so glad I found this company and will not purchase t-shirts from anyone else.

Date of experience: August 5, 2022
Jordan G. True Classic Rep
over a year old

Thank you for your support Vincent!

Canada
1 review
1 helpful vote
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Very small fit
July 19, 2022

I ordered in April for Father's Day, so unfortunately I cannot get an exchange or return now. The cotton is soft but the fit is so small. My husband wears an XL In All other Shirts. The T-shirts are an ok fit but the polos are laughable. I'll have to see if I can sell them. If you live in Canada you'll get better value at Mark's

Date of experience: June 19, 2022
Chantelle M. True Classic Rep
over a year old

Hi Jennifer! We would love to review sizing with you and see what we can to do help. If you could reach out to support@trueclassictees.com we would love to connect.

Illinois
1 review
0 helpful votes
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I contacted costumer Service many times and received the same scripted response every time. They took no time to look into what was happening with the shipping even after I told them my order was going back and forth between several states. I would not recommend ordering from them.

Date of experience: June 19, 2022
Chantelle M. True Classic Rep
over a year old

We are disappointed to hear you are having issues with delivery. We would love to look into this for you and get a replacement order sent. We would love for you to reply to your current ticket with us, or send another email to support@trueclassictees.com so we can get you taken care of.

New Jersey
1 review
1 helpful vote
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Instead of a Polo Shirt 5 pack, they only shipped one polo shirt. As I was packing for my trip, I opened the package and discovered their error. I contacted customer service, and they shipped out my new order 2,3 day UPS arriving on Monday, when I clearly stated I was flying out Saturday. Errors happen all the time, however does someone check these orders before they go out? My mistake was placing my confidence in this company and delaying opening the package. I was also naive that customer service would do the right thing.

Date of experience: June 4, 2022
Breanna M. True Classic Rep
over a year old

This is absolutely not customary, based on our fulfillment process. Is it possible the package was tampered with, while in transit? Generally our team will report any issue with our warehouse and we'll look into the specifics in detail, I can assure you. Also, chances are we did upgrade your replacement shipment, but would need to confirm with the actual order to make sure. We always strive to improve any experience where we may have let you down. We appreciate the opportunity to earn back your trust.

West Virginia
1 review
0 helpful votes
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Fantastic Customer Service!
May 17, 2022

I decided I needed new shirts and this add popped up on face, conveniently, so I got a 6 pack. They are very soft and super comfortable. Once i washed the shirts, one of them shrank and 2 other started coming apart at the seems. I decided to message them to just let them (True Classic) know how disappointed i was in the shirts durability. Within minutes I got a reply back and they asked to give more detail. I took pictures and told them everything. They then decided to send me 3 brand new shirts without informing me. I was not asking for a refund, nor for them to replace my items. We went back and forth with information and details all within a half an hour. The speed at which they replied to me was very astonishing. Usually it takes a company a day or two to get ahold of you. Not True Classic Tees! They treated me very well. 10/10 would recommend.

Date of experience: May 16, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your 5 star review, Jeremy! We are grateful for the opportunity to help.

Canada
1 review
0 helpful votes
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They suck
June 19, 2023

Thin cotton, bad fit, doesn't wash well, neck and shirt fibers piling cheap under shirt like quality. Don't get suckered by the slick advertising. Costco sells better quality t shirts, gap, Walmart. They are horrible t shirts

Date of experience: May 19, 2023
Raleigh C. True Classic Rep
over a year old

We stand behind the quality of your tees + are happy to help troubleshoot any quality concerns. We need some more information and we’d be happy to help!

Canada
1 review
0 helpful votes
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Excellent customer service!
August 10, 2023

Quality product, but when one shirt out of a pack started to show some discolouration, True Classics customer service heard me out and assisted me.
I felt it was fair and will definitely still continue to order

Date of experience: August 10, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this wonderful review!

California
1 review
1 helpful vote
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Not worth it
July 23, 2022

I saw all the advertising on social media apps and decided to give them a try since they boasted a tight fit around the arms but loose body. I put in my measurements on the site and was advised on a Medium. What arrived are extremely small shirts. I'm 5'9" 162 lbs slightly muscular build and these are really small. Across the 3 shirts there was quite a bit of variation in the sizing. I was most disappointed in the body size not being loose at all as described on the ads. I have basic graphic tees that fit much better. I'm worried that a large wouldn't have the tight fitting arms as described either. It's really just a basic color tee with nothing special to offer.

Date of experience: June 22, 2022
Chantelle M. True Classic Rep
over a year old

Hi Derek, Sizing can be tricky given differences in body type. We would love to help you find the best fit. Please send us an email at support@trueclassictees.com so we can connect.

Arizona
1 review
0 helpful votes
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I ordered a three pack of XXL shirts based on the website recommendations. The shirts are thin and just OK quality. The fit is strange, They are longer, fit my chest and stomach area fin but hang off my shoulders by about two inches. These will end up being yard work shirts.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2022
Chantelle M. True Classic Rep
over a year old

Hi JJ. Sizing can be tricky given differences in body types and it's possible you may be in between sizes. We certainly want to ensure you have the best fitting tee, so if you don't mind sharing your height and weight, I would love the opportunity to review sizing with you to see if sizing up or down may help.