Troll and Toad

Traded them a good bit of games, got my estimated value and sent them the games the next day.

A week later after they receive them, proceed to tell me my games are damaged and offers half of original amount.

Sent in another order to see if they would say the same thing. Sure enough they tell me me this order is damaged also and offer half of what they initially said.

To anyone thinking of selling to them, please don't. They will RIP you off.

Sent several cards and paid for out of pocket shipping to this company. Received an email indicating would only be receiving less than half of the original indicated value. Have been waiting almost 3 months for the payment. Unable to get any response via email or phone. Pending payment is all that is indicated. Company does not get back to you after receiving the cards & will not send you payment. This company is a complete scam.DO NOT be scammed with this company as I was.

I had recently sent in a buylist order which included ultra rare cards, as they were not listed I provided them as super rares which are less in value. Upon receipt of my order Troll and Toad took their time processing it at least 5 business days, then sent me a modified buylist which was $25 less than I had originally been quoted. Stating that they were not accepting Ultra rares, however, instead of returning my ultra rares, they simply docked my payment the $25 dollars and kept them. When I confronted them about this issue they simply ignored my emails. I suggest people who want to sell their bulk go elsewhere so you are not ripped off like I was. I have found better bulk buyers on TCG bulk kings where you can even find buyers who will trade you sealed product instead of these losers who prefer to rip people off

Worst handling ever, full of excuse why they are taking forever to ship out my order. Yeah we are in a pandemic, but it is still no excuse why it's taking almost to weeks to ship. I made order on May 10, they said it would originally take 1-2 day to ship, but due to covid restrictions it will take 3-5. But it's May 18 and they still haven't shipped. They offered to refund me, but is the easy way out. I want my $#*!, I asked if they can expedite my order and they made some lame excuses on how they can't. Dude foreal that's so lazy, I really think they are taking advantage of this pandemic too do less work.

From Canada. Bought vintage Pokémon cards in "near mint" condition, but only about 10% were actually near mint in my opinion. 90% had lots of scratches on the holofoil and should be classified anywhere from lightly to heavily played. I was not satisfied with the quality of the cards and called T&T customer service. They told me they would give me a full refund for the cards I wasn't satisfied with if I filled in the form on their website, and would even cover return shipping if I included a shipping receipt. They seemed pretty lax on returns, probably because a lot of people complained about this before, since most people don't read their condition guidelines, which has a rather low standard for near mint cards. So I sent back the cards... without tracking, because I figured I would be nice to save them money since they were going to cover return shipping. The courier told me it should arrive in a month, but I waited for 2 months. No refund. So I called T&T customer service again 3 times within a week but nobody picked up. I ended up sending an email to which they responded, telling me they haven't received my package. But 2 weeks after that I did get a full refund as promised, so I guess the courier was just delayed. Moral of the story is to include tracking.

TLDR: My purchase experience was full of ups and downs but ended up being fine as I got a few cards I wanted at near mint condition at a decent price, but as a collector I would not bother with T&T again as there are too many things that can go wrong and the hassle was probably not worth it.

We had an extremely bad experience with these folks. We placed an order for several Pokemon boxes. Opening a total of 27 booster packs resulted in not one single holo card (and I do not mean ultra rares, but rather not even a regular rare). This is almost impossible to happen by chance. Upon investigating the boxes, they had extra glue on the flaps, which looked different from the glue the Pokemon company uses - quite likely that these folks tamper with the boxes.

Sent in 7 cards, excellent condition ($290)... they claimed they were damaged. I requested them back, even paid for return shipping. Did not get cards back. Will not return messages. SCAM

I literally made an account just for this one site. If you plan to sell your cards to this shop, by any means. DON'T. Unless you love to be scammed and to have your own buylist horror story then go ahead. But on a serious, please don't sell to them.

I recently sold my cards to Troll and Toad, and my god was it painful to see it unfold. Not only do they devalue your cards but I'm pretty sure they scammed me, and by other reviews I saw, they scammed others as well. Not only were my cards graded the wrong condition, but I'm pretty sure they lied about one of my cards being damaged.

Awfully suspicious that the most expensive card was the damaged one. Mind you I kept them all, especially the expensive, in near mint condition with a lot of protection. I even have proof of the cards. But yet it was graded damaged. My guess is that they didn't want to pay me, lied about the condition, and just straight up stole my card.

I got paid a fraction of the original price and lost all my cards in the process. I was already selling to them half priced, yet they still scammed me. If you plan to sell your cards, I recommend doing it through eBay, Mercari, or tcgPlayer. Never this shop, even if you're desperate. I learned my lesson. But if you do end up selling to them because you did it before reading the negative reviews like I did, I hope your experience is better, it probably won't be…but one can hope.

Placed multiple orders with them, both through the site and through TikTok. Ordered several times before finding them on TT. Of course, I only order cards that are through them. -tfflivemb2

I ordered 80 heroclix figures. I received 13 Yugioh cards. They blamed the mistake on someone outside of the company "switching the packing slips". The packing slip I received said 80 items.
Had to argue with them fkr a few days for a refund. They decided to credit me and I ordered a second time. This time their stock was super limited so I missed out on almost 50% of the characters I ordered originally. I picked all my figures, they took a few days to ship. Then when they finally did ship they sent me an email along with shipping notice, the email said that some of the characters I requested were missing.

How could this company possible be this unorganized? Definitely will not be ordering from them ever again

Shipping does not start.

Trollandoad is always moving warehouses.
It takes 2~3 weeks to start shipping.
There is no compensation for this.

2021/5/4
Hi,

We are so sorry for the delay with your shipment! Typically orders ship within 1-2 business days of being placed. However we are in the middle of moving our warehouse, and this is causing us to operate slower than usual. Please know that we are working very hard to get these items to you! Once your order ships you will then receive an email with delivery confirmation. If you need anything else please let us know!

2020/8/18
Hi,

Thank you for contacting us! Any item you checkout with in your cart will be shipped together, and they will not slow the process of shipment. Typically orders ship within 1-2 business days of being placed. However we are in the middle of moving our warehouse, and this is causing us to operate slower than usual. Please know that we are working very hard to get these items to you! Once your order ships you will then receive an email with delivery confirmation. If you need anything else let us know!

Unfortunately I am rating this site extremely bad after sending in a batch of pokemon cards including extremely vintage cards that fit the criteria of their near mint condition page and was told I had to pay a return shipping fee to have it sent back to me even thought they said it was in not good enough condition for them. Also, all the cards I sent in were cards FRESHLY PULLED FROM THE PACKS. Totally disgusting and would not recommend buying or selling from these people. They literally take your pokemon cards and then go sell the ones they said they could not buy from you. They are STEALING peoples money by having them send there cards in. What a joke and a ripoff.

A couple years ago I noticed on their "Buy List" they were paying about $300 for a reverse holo crystal ho-oh in near mint condition.
I had one in a CGC case at a 7.5 near mint and thought it was a good price so I cracked the case (DID NOT DAMAGE THE CARD I AM POSITIVE)
And sent it to them.
They claimed it wasn't near mint according to THEIR people and paid me 1/3 of the price.
I tried to call and ask if they could send it back and they said they wouldn't.
I think they just forgot to update their buy-list and know they overpaid for the card and screwed me over to make up for it.
A 7.5 is a near mint grade. CGC are harsh graders also.
I am never doing business with them again unless they make this right.

I've had bad experiences in the past with them not protecting cards well they ship but I figured since this was a book I'd give them a shot because I managed to find it there $10 cheaper there than ebay and other competitors. They had two in stock. Nearly a month later my order had not arrived. I checked the tracking # they gave me and it had not been dropped off at the post office. I emailed them and they emailed back saying it must have been lost in the mail (dont know how considering it was never dropped off) and they would do a replacement. I got an email saying the replacement was cancelled due to inventory issues and I would be refunded.

Clearly there was an issue from the beginning. Why didn't they contact me and refund my money immediately? Were they just going to keep my money if I hadn't contacted them? There were two in stock supposedly. Will I see them up on ebay for market price soon? T&T has a reputation for cancelling orders and jacking up prices to current market.

I think the biggest slap in the face was the offer for a whopping 5% off my next order as compensation. The order was for $15. So even if I were to purchase an item of similar value from them, it would save me a whole $0.75. I could have had the item in my hands by now but instead I let them hang onto my money for a month for a joke of a coupon that I will never use because I don't trust them enough to order from them again.

Sold some cards to them, valuing almost $300, and the suddenly claimed they were too damaged and are now offering me less than $100. Been 4 days since then, and still no money. DO NOT TRUST!

The breakers are super nice and always help out. Prices are also great and the extra stuff was awesome