One of our worst international trip we have ever had. Invested huge money for Hongkong and promised attractions were not shown.
In the end we ourselves, had to spend money for sightseeing.
Not recommended for visiting Costly countries.
Trip Factory has pathetic service. Please don't trust this site. We had booked a trip to ooty and I got diagnosed with jaundice. I had to cancel the plan and informed trip Factory 5 days in advance. We were assured of refund by them. Now it has been 2 months we did not get any refund. We have given them all the proofs/reports to validate the genuineness of the disease. Please don't fall in their trap.
Dear Ms. Purvi,
We are sorry to hear you have had this experience with us.
Please help us with your Trip Reference number, so that we can get to the bottom to this. Our senior management team will reach out to you to help resolve at the earliest.
We strive towards maintaining the highest quality standards for our customers.
Warm Regards,
Clinton Thomas
Team TripFactory
Trip to Andamans was to be a great one as promised by this company executives.
But on landing in Havelock, the true colors of this company were exposed. Very much disappointed and will not recommend this unprofessional company to anyone.
Dear Mr. Udaya,
We are sorry to hear you have had this experience with us.
Please help us with your Trip Reference number, so that we can get to the bottom of this. Our senior management team will reach out to you to help resolve at the earliest.
We strive towards maintaining the highest quality standards for our customers.
Warm Regards,
Clinton Thomas - Team TripFactory
I am amazed with TripFactory behavior. You do not know your trip Itinerary of an International trip even before 3 days of trip. You cannot plan your leisure days at all. They keep it so confidential and god knows for what reason. Team is highly disoriented and confused within. Mail responses are not at all in line with what the planner from this company commit. PLEASE AVOID THIS COMPANY.
Dear Sir,
We are sorry to hear that you had a bad experience with us. Can you please share what exactly went wrong so that we can look at that and take action on this. Please share your feedback to care@tripfactory.com
Worst stay in thekkady after sometime i have to fight with seasons thekkady n I got a decent stay i dont know why you didn't have Hotel grand Thekkady as ur option.
Cab driver: ok ok. However too much liquor smell in the car which would have been avoided.
Cab drivers should have a decent accommodation n food.
Boat House, enjoyed a lot i should have skidded rest of the places n i should have stayed in boat house instead. Loved it. 4 Ratings for service person prashanth in the boat house.
Munnar misty lake resort, good stay n food. Good choice for couple. Good service. Fort cochin beach good place to relax but in the evening.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
I want say hotel is not good
Hotel address is very confused in city
Room have not balconies
Room is very saffocated and have smell
When you get in the hotel they do not give welcome drink and do not welcome like such outher holet.
Hotel have not proper facilities for indain food.
Thanks for your feedback, we have removed that from our selection
They manage very bad i booked for executive but they only give me standard room and charge me for executive rooms
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
TripFactory made my holiday "A Memorable and Lovely Holiday". It was hassle free experience with TripFactory. I gave them only one day time but they did so well. In a very a short span of time, they organized and managed all the things in very well mannered. Whenever help required, their 24*7 support was there to help me out. Their choice of hotels were outstanding. My tour expert Mr. Vysakh explained everything about itinerary in detail, he was very helpful and soft spoken person. In future also I will choose TripFactory. Highly Appreciated...
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review
Very nicely arranged. Good hotel stay, on time pickups, nice vehicles for travel, efficiently planned sight seeing, and last most economical charges.
This is our second trip and we had same experience before.
Thanks to trip factory trip.
Best coordination, arrangements. Hotel selections were value for money.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us
I booked my package from Trip factory in February 2018, and the trip was for july 18, team was really helpful and prompt since the day 1. There were minor issues in the itinerary (which are expected, I think it's ok to have issues)but most important thing they were all resolved timely and team were always there for any help. There were more than two instances where the pick up from hotel in bali for site seeing was getting late (driver got stuck in traffic) but team immediately arranged a new cab. Overall, I am very satisfied with everything.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We have used TripFactory for overseas trips as well as local trips and have had a wonderful experience with them. There are some glitches that might come up but the team is quick with the resolution so your trip goes smoothly. You must give this bunch a try!
Dear Mr. Pawandeep,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Very pleasant hotel stay with lovely breakfast and other facilities.
Timely pick up and drop off at Port Blair airport. Great communication by cab team and they are always on time. Enjoy a lot. Good Place and Good People.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We had been to HongKong and Macau along with family members and Prakash had done a stupendous job in organizing a wonderful one. He made sure every bit of the trip was very well taken care of without any hiccups. Everything was booked on dot - flights, hotels, site seeing etc. We also had to change the dates and bookings as had some confusion around the travel dates. The entire team of Trip Factory was very cooperative and extremely friendly. We will definitely keep going for more and more trips through TripFactory.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I came to know about Trip Factory through my friend who had been to Andaman and Nicobar tour through your organized package. Overall experience with all arrangements done was excellent exceeding my expectations. There was no confusion with the itinerary and instructions. They took utmost care of our safety, convenience and comfort during our sight-seeing visits. We were accommodated in the best of the hotels as per our scale in all the places we visited. Thanking you all for a memorable trip!
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We had amazing trip experience with tripfactory in dubai...
Well planned... tour guide was good humble pickup & drop was on time...
Telegram group was with us anytime for help on journey
That's the best thing i had experience ever.
Other ppl on our group was telling they don't get any update they have to call them n ask for tomorrow schedule.
I told them about my trip n schedule n group support... they just got shock...
Tripfactory is just amazing...
Thank you for making such a wonderful memories with us...
My frank opinion is go with tripfactory... n just feel the moment... N ur all trip organisers will take care of u... book it nw...
Thank u
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us
Overall it was a great experience. Drivers were nicely trained and vehicles were neat and clean. The drivers took good care of the vehicle. However a few suggestions which I hope you will consider-
1. Drivers arrive 15 min prior the allotted slot which is good. But if they arrive early, they should not call before the allotted slot and ask where to park the vehicle as we being tourists have no idea about a new place.
2. One driver should be there for visit to a single place so that pick up is easy to coordinate. Now we had different drivers for drop and pick up so it was difficult to fix a pick up spot.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Trip Factory helped me book to Andaman Tour Package one a very reasonable price along with the right set of Hotels Provided. At first I was skeptic about the site and the plan of the tour, because at a point of time, there was no confirmation of the hotel for me even before 4 days of my travel, but they have promised and has given me a upgraded and a better hotel with private beach. I strongly recommenced to plan your trip with these guys. They will make everything smooth. Unlike the big sites like makemytrip or clear trip or in-fact for any other websites, they cannot even make things better at such a price as trip factory did those thing for me.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Many thanks to TripFactory Team for making our trip to Dubai memorable... Everything was well managed throughout our trip... We had thousands of questions for everything but the team were available to solve them effectively... Travel costs are also reasonable...
Will definitely plan further trips with TripFactory.
Highly Recommended...
Thank You! :)
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
I found the service and response of this travel agency to be excellent. Easily 5-stars. My messages in telegram group which was made by them were promptly responded to, and everyone showed up when they were supposed to. The cost they charged also seemed like very good to services given by
Tripfactory.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Everything had been arranged perfectly by Trip Factory and went smoothly. The accommodation was very comfortable.
The only problem came on the last day when we got to know that we had a connecting flight to Delhi as we had already informed you that we don't need any connecting flights. But still thanks for all the assistance given to make this a memorable holiday.
I will be planning another holiday will contact you soon. Thanks.
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Overview
TripFactory has a rating of 3.3 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TripFactory most frequently mention special thanks, entire team and good service. TripFactory ranks 12th among Vacation sites.
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- bengaluru, NV, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Mr. Anoop,
Greetings from TripFactory!
We do accept and apologize that we were not able to inform you in time that the Madame Tussauds is no longer covered as part of the Hong Kong night tour. Instead of Madame Tussauds, we provide Sky 100 as part of the tour. Since you purchased the tickets of Madame Tussauds directly and shared us the cost, we had processed the refund for the same inspite that you also utilized the tickets for Sky 100 which was not part of the package.
Secondly, there was a human error, though quite unfortunate in updating PAR for the second passenger due to which you have lost your valuable time which we definitely cannot return and we are apologetic about this. As a compensation for the time lost, we are ready to offer you a voucher for a fixed amount that you can redeem for your next holiday.
Third, you claim that you were not taken to symphony of lights as part of night tour, but as discussed over conference call with the tour operator in Hong Kong, you were not able to join the shared tour to continue towards symphony of lights as you had exceeded your timings on Victoria peak and thus missed the lights show. As it was a shared tour with all other guests reporting on time, the tour and other guests cannot be kept waiting and thus have to move on. We are sorry to say that we cannot give any compensation for this.
We have given you all the possible support and assistance we could do and refunded the extra service used by you on a special case. You can reach back to us to get the voucher that you can utilize in your next holiday. We would love to serve you again and make sure that you have good time.
Best Regards
Clinton Thomas
Team TripFactory