Transglobal Express

Terrible service. Booked a collection for a Monday, no courier showed up. No courier showed up Tuesday either, or halfway through Wednesday afternoon so I called up to find out why. They told me that their system does not monitor the collections and does not automatically rebook missed collection! So promised it would be rebooked for the Thursday, as now too late for Wednesday, but of course, no show again, or Friday.

Cheaper courier service, but this is obviously why, you get what you pay for.
Arranged FedEx now instead!

Absolute disgrace! Been waiting in all day for my parcel to be picked up just to be told that the driver has gone home and won't pick it up!

I was awake since 8 am, received a phone call at 10 am saying that my parcel would be picked up between 12 and 5pm. At 4:30pm I called to see what was going on and to make sure that the driver was still coming. I'm then told that the driver tried to pick it up but then left. I was then assured that my parcel would be picked up within 2 hours.

I then receive a phone call saying that the driver would not infact accept the job and that they would only come back on Monday. I leave on Sunday so what am I supposed to do with my parcel?

I was told to go to a depot over 1 hour away by taxi. Is this a joke?

Hidden charges, very poor service, scammy business, be careful. We have been using their services to ship many parcels to USA (10-20 monthly) for number of months, now after 8 months since shippment they come back to us with some warehouse charges that were charged by UPS due to some tiny information lacking on commercial invoice. All contact information were provided ( 2 x phone numbers, 2 x emails) no one UPS or Transglobal made any effort to contact us. It was us who contacted them when we have noticed that it takes too long for shipment being delivered and we have provided information ASAP. Now it is not possible for us to raise dispute to Transglobal as they are only re-invoicing and UPS would not talk to us as charges are for Transglobal. Massive failure and lack of trust. I would not recommend for company shipments

This Disgraceful company just want to hold my friend's retired parents to ransom for £100. They tried to charge £100 via TNT for the delivery of their own possession that was of next to no value. Now they want £70 because the recipient refused to pay for the scam delivery as it has been with TNT for too long and they want an extra £20 to skip the item or they are just going to debit it from a retired person's account.

DO NOT get caught up in their scam charges once the parcel has been collected.

RE: TNT Shipment Alert / TP-******* Urgent

I contract Transglobalexpress services to send 13 parcels from the UK to Spain.
The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing).
I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds).
Never again with Transglobalexpress.

This company smashed items we had kept for 30 years since we were married. We marked very box fragile and stated that they were ceramic content in the main but nearly all of a 10 box consignment arrived smashed. It was ll packed in bubble wrap and quite a few items in their original boxes. They even snapped the legs of a slow cooker we sent. If you are ever thinking a using this company DON'T, just take a sledge hammer to your sentimental items and save yourself alot of money. They blamed the courier who they employed which is disgraceful and offered us 8 pound in compensation which I told them to keep. DON'T EVER USE THIS COMPANY

I attempted to get 1 small pallet delivered for my business, this was to be the first of many but I will not be using this service again. The pallet was to be delivered via DHL, I had to keep chasing it as it had not been delivered. Every time I contacted Trans global express I was told they would investigate, but again it was ME who had to keep contacting them rather than them keeping me informed. Finally after 3 WEEKS I get the original pallet back after no attempt to deliver it! Terrible service and customer experience

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.

Shambolic and wretched experience. Do NOT use these guys. Their promises are as poor as their service. I entrusted them with urgent legal documents for delivery to the USA via DPD and DHL which are their recommended service providers. I was given a delivery date only to find out that FIVE DAYS LATER the package hadn't even left the UK! In fact it had traveled precisely 125 miserable miles. Transglobal did their best to deny I'd been given a date and deflected all the blame to DPD, but still had not provided a single message about the delays, no warnings, no action, no compensation NOTHING. Choose another company.

What a disappointment, I sent a parcel to the USA over a month ago and am confident in the sizes I gave for it, I even added a cm all round so I was safe - or so I thought.

Four weeks after the parcel was delivered, with no way to physical check the measurements now, this company are demanding an additional £50+ claiming the parcel was 9cm larger that I measured it at. They will not give me any proof of the size they measured, but insist if I don't agree then I have to give them photographic proof with a tape measure and the shipping documents next to it - how can I do that when it left me a month ago!

They had every opportunity to provide me with this very same proof when they claim it was realised it was a different size, but they did not, so although they could have proven this one way or the other, they chose not to, and now expect me to hand them £50+ for their incompetence.

You just can't trust these guys, use another company and save yourselves the grief of Transglobal rip off.

TP-*******

My partner and I recently relocated to Australia and we shipped his tools from the UK using this company as he is a mechanic and got a job in a car dealership here in Sydney.

We have never experienced such shocking customer service in our entire lives. Our shipment wasn't collected on the day of collection because we were told that nobody was at home. This is complete rubbish as we took a day off work to make sure someone was home and nobody turned up.

After arriving in Sydney, a good two weeks had passed after the expected delivery date and there was no communication between us and Transglobal so we decided to chase them up using our UK phone (which cost us a hell of a lot of money). We were told that the paperwork that was originally placed on our shipment had "fallen off" and this caused a delay of an entire month.

Here's the most shocking part - because this paperwork was missing due to their carelessness, we were billed with $1,000 in duties and taxes which we had no choice but to pay in order to receive my partner's tools that he needs for work purposes.

The communication was the worst we have ever experienced please do not waste your time or money on them.

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my parents completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line.

Beware, do not use it you value your items.

I sent a package with transglobal on a next day delivery service. Paid for a premium service to make sure there are no issues. Further to that I paid additional insurance fees to cover the item as it was valuable.
This item was due to be delivered on the 22nd. Its was not and has not since then.
The last scan for the item on tracking was arrived at destination depot on the 22/12 and never updated since then. Clearly this was stolen by a member of staff.
I have spent many hours and countless emails communicating with transglobal and it is clear they have no intention of resolving this issue. Excuse after excuse. Many times I was told that the item would go out for delivery but that never happened.
Even worse when I asked for compensation and to be reimbursed for the lost item in on of the emails I receive the following response:
"we can review this for compensation once this has been delivered."
Basically what they are saying is that as long as it has not been delivered I will not be compensated and so I will never be reimbursed under the insurance. What kind of backward policy is that? The whole purpose of taking out insurance is to cover you for the full value in the case of loss or theft.
Transglobal have not delivered, nor have they returned the item to me. I have not been paid back under the insurance either.
I am £1309 out of pocket plus on top of that the cost of shipping and insurance paid to them plus countless waited hours trying to get them to resolve this issue without success.
Looking at previous reviews I see this now seems to be a regular occurrence at transglobal.
Be aware and avoid them at all costs!

I had a parcel collected in the uk on 3 June and sent to Europe I booked the economy service and paid (£53)online to Transglobal Express.
The DHL collector didn't mention the need to download a label but produced his own label, selecting (without asking) the fastest (most expensive) service. I now have an extra of £81 which is either the extra amount or a charge for DHL on top of the original £53.
The parcel - which wasn't urgent at all - in fact took 17 days to arrive, far longer than even the economy' service - I believe due to the lack of information entered on the new label (perhaps in his hurry to get away with the scam)
I would advise you NOT to trust Transglobal Express... I will be fighting their charge and will publish the outcome here. If you have also been scammed please add a review here to warn others.

I know it's a small amount but I believe I am being scammed by someone in their system and don't want to let them get away with it so easily as just to send me a threatening letter and email demanding the extra charge by 25 July.
It seems I'm not alone in thinking that this company is a scam... has anyone tried to sue them? Would anyone be interested in forming an action group to do so? They deserve to be exposed before others suffer.

I ordered an international courier service on the 1st May; everything went well.
Printed & prepped the package & waited.
The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day.
I had faith & waited but the next day was even worse; they didnt even bother to call to lie. Just silence.

When i called TransGlobal, i was met with more excuses; no effort to resolve the situation.

I happily canceled & took my business to IPostParcel

The only good thing about TransGlobal is that they refunded my money within a few days but then again, thats down to the Bank, so i guess theres noting good about them.

STAY CLEAR

Steer clear, ONE STAR IS TOO MANY this company is totally dishonest, Sent a parcel with them, which I also insured, they would not pay out when the parcel was delivered broken, they dragged the claim out for over 4 weeks, and then when the parcel was returned to me through PayPal/ ebay returns (as not as described as it was broken) they said that they do not pay out on parcels once they leave the original destination, absolutely disgusting service, steer clear
Update, I see they have replied, but this still doesnt solve the problem, I insured the parcel, you took my money, and delivered it broken, absolutely disgusting service, not only have I lost the goods but I paid for insurance I NEVER RECIEVED, delivery that was well below sub standard, and then I had to pay return postage,
DO NOT USE THIS COMPANY