Trademark Engine

I have had very terrible customer service. Numerous emails that I have sent have gone unanswered. There were a few details that I needed to change on my application and there was no way to make these changes. Furthermore staff has either been slow to respond or not responded at all. It has been 6-days since I paid them and the errors haven't been corrected on my application and their customer service staff has not answered my questions. I am very disappointed and would not use this service again.

I submitted a trademark for review, and received nothing for over a month. I reached out to the company to check on the status and they conveyed that there are additional forms that I need to sign before they can submit it to the USPTO. However, those form were never sent.

I then asked for a refund and was told that I would have to call in and fight with someone over the phone.

This has all the markings of a scam, so save your money and go elsewhere.

Ann was able to complete the last (hopefully) leg (at this point) that Mae had brought me up to. Mae was sympathetic with my frustrations regarding follow through. There were questions regarding the acceptability of the digital image on file. When I pressed Ann about plowing forward (with information provided by another TME staffer yesterday), she filed the updated scaled down version that USPTO continues to seek. Although I am still not receiving e-mailed invoices, she worked around it to my satisfaction.

Frankly, every person I've contacted at TME since 2022 seems to have been genuinely interested in assisting me as best they could (and patiently).

I registered for a Trademark expedited service a month ago. The rep keep sending me 4 questions to answer, I answered them over and over again. I finally called and she said she never received answers in the email. She said she received the emails but no answers. I had them in my sent folder, and had no problem seeing the answers. I waited one month and got nothing done. The customer service rep had no interest in helping me. She refunded the expedited process, but why not actually do the job?

I filed for the $69 trademark package. I entered my credit card and was literally charged before I clicked the button to continue. Then I talked to support about it and they said they could not cancel it because they do not cancel orders. They said I placed the order and there is nothing they can do. Then, today I simultaneously received three emails. One from Trademark Engine saying that I needed to pay a fee of $350 to move forward, then one from my bank saying that there were $350 in fraudulent charges on my debit card so they were canceling it, and another one from trademark engine saying that my payment had been declined for $350. I am being told that I agreed repeatedly to pay $69 and an additional $350. I didn't. I got an email with a white background and white text. This I where I'm told I "agreed" to the terms. How am I supposed to read that, and why are you so shady? I would never, ever recommend this company to anyone.

It charges without you actually completing the application and saya "added to cart" when there is no cart, it just charges you when you press "continue". Support is a nightmare to get ahold of and the process just continue and they keep charging you without warning. I got a charge for $350 before i had even sent in a proof of commerce for my trademark, which they were not supposed to send in before i sent proof. Awful place to do any business with, very misleading and sketchy with their billing.

I recently used Trademark Engine service to apply for a Trademark.
They made a mistake on my name (owner's name), i reached out to them on the phone and they were not willing to help me, just asked for extra money because they said they made no mistake, i did the error in their opinion.
I definitely wouldn't be able to call myself 1985, it's not a misspelling error, they assigned me another name and wanted to charge me extra to fix it.
Can you please me let me know how to report them?

Also the website is very misleading!
Don't waste your time and money with thieves!

Uspto changed the rules in view of this, they could not register a trademark for me, they also did not return the money I do not recommend contacting them because they took the money and did not perform the service

Yes, this company WAS very helpful... They researched my trademake, told me there were no matches, they submitted my trademark and took additional funds to monitor however, I only found out it had been declined from an ambulance Chaser trademark attorney trying to get my business to look into 2 "issues"... 1, my trademark was supposedly "similar" to one that was submitted before mine and 2, it had the color blue in it? OK WHAT? The color BLUE? REALLY?
I called the company, stayed on hold until a recording came on that said they would call me back... NO CALL! I went through their chat and got 2 what appeared to be generic bot responses... not going over it with me AT ALL, just said I could go look myself? WTH did I pay these people for?
A couple of days later and STILL NO ONE has called me back from this company! Buyer BEWARE!

They tease you with the $49 filing fee only to upsell you. By the time you add up all the charges it comes to over $600 for what you can do yourself directly through the US Patent and Trademark Office (USPTO) for $350. The process is a little bit more tedious but worth doing yourself. Then TME slaps you with a $199/yr monitoring subscription I did not agree to! Called to cancel that and get a refund to be told had I called yesterday they could have processed the refund. That's total BS. Called my credit card company and put the charge in dispute. I get a cancellation email but no indication they are refunding the $. Stay away from these scammers and go directly to USPTO to file your patent or trademark.

This company is extremely disorganized and will not spend the money to fix their website. I called in to use my 20% off and really it was not worth it. I should have gone back to legal zoom. I now have to spend more money to change the address as they had the wrong address on their files. I will make the address change and pray the documentation actually makes it to where it is supposed to go. DONT USE THIS COMPANY they can't even fix their website and have to do everything manually. I called to speak to the manager and he refused to get on the phone with me but had 10 minutes to speak to the customer service person about why he was no going to get on the phone.

My application did not get approved because of how I answered the questions with the application. They gave me no legal advice on how to answer these questions so the application would be approved. When I paid an extra $150 to them to help me correct the mistake they told me they couldn't help me and I had to higher an attorney. I thought they were attorneys? I'm going with an attorney now. Considering how simple my trademark is I'm surprised how difficult and expensive this process is and how little help they have offered.

*UPDATE: I emailed their support staff asking for a refund on the extra $150, which they gave me and apologized for not being able to help. At this point I've had to purchase a trademark lawyer to help me with the application.

I spent plenty so that this site would handle my trademark. I wind up with a zillion spam emails from all over the place, and after almost a year, learn that some government bureaucrat has nixed my application for all sorts of reasons. How helpful has trademarkengine been throughout this frustrating process? Not at all! I'm supposed to deal with a tangle of legalese myself -- What a waste of money!

Tried to contact this company re: a bill they sent for the service that's been cancelled months ago because our order wasn't process. We've been refunded that time (months ago) but lost $200+ for the cancellation (was told they could not refund it), now they're sending a bill of $1000+ for what? We've been on hold for 30 minutes and asked for call back but no answer. Several emails stating to call for cancellation. FYI this has been cancelled months ago, please review the file and communications. Please beware!

I signed up and registered my trademark. They billed me for $49 as agreed to in the offer. On the offer page it stated that it was the service fee of $49 PLUS the USPTO fees. I happen to know that the USPTO fee is $250. A few days after I submitted the application, they charged my card $350 ($100 more than the actual fee). I called to inquire and they said that the extra $100 they retain... This is dishonest. I encourage you to read through their offer page. No where in this offer does it state the additional $100 they STEAL from people who are not familiar with the process and the fees. I will be reporting this company to all the relevant authorities. This ad should not be eligible for advertising as they are scamming people and stealing their money.

I received an email letting me know in order for my order to be processed I needed to provide more information. I did as the email advise and called in to resolve it. As I was goong through the process I recognized that what was advertised and what I had already paid for was not what I believed it to be. Moreover as my order was on hold per the email I decided to request a refund for my orginal order which the agent assured me she would process. Come to find out later that day there was an additional charge of $275 that was unauthorized. I called in the next day and was told that that authorization was put in before I called so basically there was much that could be done. Why tell a client that there order is on hold when your going to charge them anyway without informing them. Will never recomend this service the anyone especially a friend or family member. Horrible experience far from transparent.