On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great price and delivery to an installation facility. Perfectly seamless transaction
Having tires already mounted and balanced onto new wheels, complete with TPMS sensors installed is wonderful. I have zero complaints about the products or the services provided.
Website was streamlined, great price, fast shipping.
I've dealt with like 4 people trying to get this damn order right. Shelley ended up just having me cancel the whole damn thing and reorder everything. Gill put the wrong vehicle in when I called because my check card authorization is messed up. Kasey never sent the new hardware, Glen said all I needed was new centering ring, lugs, and TPMS sensors. And ZachD sent the new hardware for who knows what.
Zach may have sent X3 hardware, but it didn't matter. Because the rims for an X4 are 5x120, I took this FROM YOUR SITE. I have an X3 M40i, it is 5x112, again, FROM YOUR SITE. So, it didn't matter, the damn rims wouldn't work whatsoever.
Shelley Miller finally just said redo the whole damn thing. And that's what I did. Started this process on the 25th of November, it's the 7th of December. Now no new rims and tires till possibly Wednesday.
I purchased my vehicle the previous Saturday, so like the 21st. Not like I waited around to get tires and wheels. It has summers on it, so, I live in Ohio, I cannot drive it till I get them switched out.
Process has been a nightmare.
Now that the correct tires and rims are on, I couldn't be happier. I was afraid they wouldn't like as nice as the stock 21's, but they look better.
I've dealt with like 4 people trying to get this damn order right. Shelley ended up just having me cancel the whole damn thing and reorder everything. Gill put the wrong vehicle in when I called because my check card authorization is messed up. Kasey never sent the new hardware, Glen said all I needed was new centering ring, lugs, and TPMS sensors. And ZachD sent the new hardware for who knows what.
Zach may have sent X3 hardware, but it didn't matter. Because the rims for an X4 are 5x120, I took this FROM YOUR SITE. I have an X3 M40i, it is 5x112, again, FROM YOUR SITE. So, it didn't matter, the damn rims wouldn't work whatsoever.
Shelley Miller finally just said redo the whole damn thing. And that's what I did. Started this process on the 25th of November, it's the 7th of December. Now no new rims and tires till possibly Wednesday.
I purchased my vehicle the previous Saturday, so like the 21st. Not like I waited around to get tires and wheels. It has summers on it, so, I live in Ohio, I cannot drive it till I get them switched out.
Process has been a nightmare.
I've ordered several sets of tires from Tire Rack. I've always gotten exactly what I wanted very quickly at a good price. Very straightforward and easy to work with.
Brad was very helpful in answering questions I had
..
Nice and quick. Good selection and shipping options. One aspect I did not like is that it listed a large rebate only to later find out my purchase did not qualify because it required the use of a certain credit card. That was deceptive.
From the tire selection process through delivery, I got exactly what I needed within 2 days. Great experience.
Arrived fast and as described. Haven't installed yet but so long as they fit perfectly, no complaints. They look amazing!
Waiting for rebate form, not really know how good unless I have problems with tires to see how well they respond so verdict still out. After received found some tires on their website I think I may have preferred though.
I needed a new set of winter tires asap. My local tire store couldn't get the tires I wanted until the end of the month. Tirerack had them delivered in 2 days!
Easy to navigate, great selection, price.
Easy awesome website with every detail about the tires you look at
Easy awesome website with every detail about the tires you look at
I ordered my tires Monday afternoon, they arrived Tuesday afternoon. Can't beat that!
Really easy to find the tires you need and narrow it down based on the qualifications that are important to you. Easy to select an installer, wide variety of shops.
Really easy to find the tires you need and narrow it down based on the qualifications that are important to you. Easy to select an installer, wide variety of shops.
Great sale! The prices were great! The salesman was great and very helpful!
Thanks so much! Always an unbeatable price! Hands down the best place to buy tires!
Fast delivery $25.00 more than Walmart but you get your tires 3-4 days quicker
Fast delivery $25.00 more than Walmart but you get your tires 3-4 days quicker
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.