From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Arrived a day later than expected, probably the fault of fedex though
Ordered rims through Tirerack with free delivery to my local Firestone. Note that I had previously visited the same location to diagnose a tire issue, and they found that the rim was cracked at the weld. I ordered the rims off Tirerack, called the store to alert them that these were my rims and I had the wheels that the tires would transferred from. They said that was fine. When we went to drop off our wheels, the associate, whom we had not met before that day, was incredibly rude and refused to transfer our tires. These were wheels off our camper so therefore they had very few miles and very little treadwear, but were older tires (2013). The rims were horrid looking, the tires in perfect condition. We ended up taking the time and tires to my regular tire place, they had no issue transferring them, plus they were less expensive.
Great service from Tirerack, very disappointed with Firestone.
Excellent service pickup was fast and easy. If you are close to a Tire Rack distribution warehouse this is THE BEST OPTION to save some money - go pick them up yourself!
Quick shipping and tires were just as described,,,
Finding the building was a little tricky but other than that it was good
Received my wheel set balanced and ready to install. Very convenient.
I placed an order for 4 tires on a Sunday. The next day I realized that I sent them to the wrong location and called to see if they can reroute my order. I was told that she will try and if successful i will receive an email within an hour of the change of destination. A few minutes later I receive a confirmation email of shipping to the wrong address. After a few days of speaking with the destination not receiving them and inconsistent answers from your company, I called the wanted destination to find out that they received the tires and I was never informed by either party, in fact, your company still had the wrong destination address in the shipping info.
When I was at the destination scheduling the install, I needed to call your company again as the install destination did not have the quoted install price scheduled and ready and needed to have everything corrected before agreeing to the install.
This was not a pleasant experience.
Decided to buy snow tires for a mini cooper i had originally intended to use only for the summer. A quick search lead to a set of michelins priced very low.
2 days later, they are sitting in my garage. Now i just have to bring them along with rims to an installer.
I purchased Goodyear tires and wheels had them shipped to Firestone when I pick them up and got home I noticed one of the wheels had gashes on it I called Tire Rack to let them know they told me they Could not do anything about it because they do not know if it got damaged during shipping or from the installation. Very unhappy I will not buy from them again all they offered to do was give me a discount I will not be buying from them again ever
Great timing everything was super fast.and the tires were in great shape at delivery
I have recommended them to several of my friends. I will certainly use them again
Easy to order and got delivered to tire shop near to my home
Quick and easy but I waited about a half an hour at pickup which was probably double or triple the time it took me to place the order.
Seamless service, I would definitely order again & make recommendations to others.
No issues with the price, quality, and delivery of four new Pirelli's.
My experience was very positive. The tire arrived within a day and the ntb store quickly installed the tire. I will definitely use tire rack again.
Ordered on a Saturday for a drop shipment to installer. Tires were delivered on Tuesday. Quick service at a good price
Great experience. Tire selection was fantastic and the website very easy to navigate. Good prices, too! Also had a great installation experience with the local installer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members