Tire Rack has a rating of 4.9 stars from 47,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention customer service, fast delivery and great experience. Tire Rack ranks 1st among Tires sites.
After having tires installed, one was observed with a bulge in the sidewall. The installer inspected the tire and determined that it was a manufacturing defect. I was comfortable with Tire Rack initially because it advertised they help with tire warranty claims. After speaking with a Tire Rack representative, this would not be the case- I will need to report this as a road hazard issue and buy another tire, wait for shipping, and submit receipts for reimbursement (and hope they are approved). The Tire Rack representative would not accept that the tire was defective, or offer an expedient process to correct the problem, even when the recommended installer inspected the tire and determined it to be defective.
Broke one of my rims (which I had purchased at TR)
Got on the phone with TR to look up old order. Quick and easy got info pulled up, sadly discontinued product! Got some recommendations from Mason, liked what I saw. Few days later, I made a decision on four new wheels! So easy, thanks Mason and crew. Looking for a delivery in 3 days. Awesome job!
I was looking for some AT tires for my truck and tire rack had plenty of options. They had tons of reviews, but what sold me was the road test that they performed using three different AT tires. They had all the info from the road test and how they performed! Backed by the reviews it was an easy decision.
Tire rack always has the best price, on top of that fast and free shipping. The free road hazard is also a great benefit. I have bought many tires from tire rack over the years and made road hazard claims twice, fast and easy.!
I have been using Tirerack.com for many years. They always have the best price, and the free road hazard is a great value. We have used the road hazard twice and getting a replacement tire is fast and easy. Customer service is excellent.
Tire Rack was recommended to me by another customer and I ordered a set of new tires for my X5. Delivered timely by FedEx and the price and ease of this was so great. The online shopping tool search with reviews, along with a wide selection was incredibly helpful and easy to nagivate. Had them installed at Mavis and saved $ all around and very happy with product choice.
I have bought many tires and wheel from tirerack due to selection, price and convenience. I always thought the road hazard was something is never used so didn't pay attention to it, until I had a punctures (porsche says don't repair) on two almost new tires on the same day. Tire rack process to get new replacement tires with the warranty was amazing. Will keep coming back to buy here for all my cars.
I have always been a little irritated when going into a tire shop and they tell me they cant get the tire brand I'm looking for and the pricing doesn't make since. With Tire Rack I get exactly what I am looking for every time. Now if I only owned a tire mounting and balancing machine.
I have been using Tire Rack pretty regularly for the last 6 years or so. Have purchased a couple sets of tires, a couple sets of brakes and rotors. Great place for information and most times I come back to Tire Rack for good pricing and because of the simplicity and ease of use.
As a 1st time buyer i have a great experience. The shipping was faster than i expected, a easy process to choose the tires i wanted and i compared the Tire Rack prices with a lot of different companies but Tire Rack has the best ones.
The ordering process was simple and fast. However upon receiving the wheels, packages were in good shape but the wheels were supposed to be all black but in the inside of some of the wheels, the manufacturer didn't paint the whole wheel near where the spokes are. You can see bare metal and to me, this isn't good quality unless they're sold at a discount and customer knows about the issue and accepts them as is. Also, for black wheels, I thought I'd receive black lug/studs for said wheels but received polished ones but customer service said they'd ship the black ones out not charge but still haven't received them due to weather? (UPS)
I received winter tires for my son's car were delivered fast and packages were not damaged and the whole process was fast and simple! Couldn't be happier!
I have a friend who does tires and he installed them for me. They look good on my Yukon and I put 50+ miles on them today. Way better ride and control on our 80mph freeways in MT than my wore out BF Goodrich 10 plys that were on there. I'm happy!
I live between central Florida and Puerto Rico. Due to time restraints and responsibilities I've used tirerack multiple times to aid personal needs or family needs with tire related issues. It's been convenient, easy to use and understand.
I've been using tirerack for many years. The shipping is extremely fast and the customer service is superior. I've had issues with tire blow outs and the claim department is professional and processing is fast. I also love the option to pay over time. Thanks tirerack
Tire Rack has always out preformed the competition. Over a decade of buying tires with Tire Rack and still have the best to say about all the personal involved with every aspects of the process. Top notch company and I always recommend to all. Thank you.
I love it when they have closeout pricing on tires I need. Usually half price or close to it. This is my 3rd tire order and have been very happy with the service and delivery. Especially if there is a manufacturer rebate. They mail you (real mail not email) all the rebate forms and receipts necessary to get your rebate. I have never had another company take the time to do that. Great customer service.
Logged me out several time for "my security" reasons while i was using the site. Then again while i was ordering. Which charged my account but did not complete the order. I had to wait until to to get it straightened out And re do the order ahich worked correctly today
I'm a repeat customer. Years ago, sets of tires bought for both car and MC. Shipped to home, taken to installers. Prices are satisfactory. You have top products and have provided good service, every time.
I haven't been buying tires as often as I used to in my youth.
As I've grown older - and becoming an EV driver since 2009, I've driven all my cars more gently and smoothly for better efficiency. Coming back to Tire Rack after few years (first replacement tires in my 2019 Chevy Bolt, approx. 49,000 solo driver miles), I know why I've been a Tire Rack customer for so long: Selection, Service, Price and Easy to navigate website.
There was a minor glitch where one of the local installer that was previously available didn't pop up as an option, I found a workaround by selecting preferred installers in a dedicated installer section. All good now.
This is the first time I've ever ordered tires online. The website was suggested by my son who has purchased tires before through this website. Very easy to order. Good selection. Tires were delivered on time to the installer.
Very easy to navigate the website, compare tires with accurate ratings. Fair price, prompt shipping, good road hazard warranty. I have picked up tires at the warehouse and always see vans from the big name tire stores. They even get their tires from Tire Rack!
Have outfitted all my vehicles and my family's vehicles from Tire Rack. No need to go anywhere else.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.
We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.