Tirebuyer

So Far, My Experience has been great, Very Friendly over the phone and helpful customer service all the way,

It would be nice to have a few more filters for the tire search. Otherwise, it was great.

Tough with all the available selections but once I decided on the tire checkout was easy.

Fast and easy and I paid myself cash back for my purchase

Easy to use and low prices. The tires got here quick and were all in good condition.

Excellent pricing! I was able to find the 37 inch tires I wanted at a fantastic price

The website was easy to compare other brands of tires and prices. It made my choosing easy.

Tirebuyer is not ready to do business with customers in the modern age. I received an email receipt after ordering several days days ago on Tuesday with a 9 digit order number saying delivery is Friday. I have since received zero communication about when the order is coming or confirming tracking/shipping information. I logged into the tirebuyer website and there's no option in my account to see what I have previously ordered or information on it. I submitted a "contact us" email trouble ticket - but my 9 digit order couldn't be accepted since a 15 digit order number had to be entered so I had to add zeros to make it work. After I hit submit the same screen stayed active. So I hit it 3 times total and received 3 confirmation emails instead of advancing to a new webpage indicating the trouble ticket submission is successful. When I plugged in the order number and email address with the "find my order" option on the website it didn't work. Probably because my order number is only 9 digits. I called the 866 number and while the representative was friendly and helpful, they had to contact a warehouse to get shipping updates that they could try to call and email me with later in the day. She wasn't confident or straightforward in what the comminques for the order tracking and shipping info would be and how it's delivered to me. I didn't try the "chat with us" option and I wouldn't want to based off the disappointing results every other way I have tried to get my tracking/shipping information. Did I get scammed ordering from this company? I utilized it at the recommendarion of a military discount thru the ID.ME service. Now my impression is I paid $400 for a product that won't ship to me. I'm not sure if any potential discount is worth getting scammed. The customer interfaces and infrastructure in place by this company makes me think I did business with an illegitimate operation.

Fast and Easy and ahead of time I'll recommend them to

Easy to use site, lots of tire options to choose from to best suit your car needs

First of all, the appointment scheduling process was stupid. They allow you to select an appointment that is earlier than any realistic shipping timeframe. The estimated shipping time given to me on their website was 1 week, but that was unrealistically pessimistic. They allowed me to schedule an appointment in two days, but given that I ordered on Saturday and Monday was a holiday, this assumed that the tires could be shipped on Tuesday, arrive instantaneously at the shop and be installed on the same day. So I selected a Wednesday appointment, since I didn't know where the tires would ship from, but that turned out to be overly optimistic, so I got an e-mail saying they'd help me reschedule my appointment. So I called them and they said there is no estimated time of delivery, so I have to wait. Okay, then why did you send me an e-mail telling me to call you to schedule an appointment? You could have just told me to call once there is an estimated time of delivery. So I call again when the estimated delivery date appears and then they tell me they can't schedule anything until the tires are delivered. Okay, fine, why don't you just tell me that to begin with? So I call again after the tires are delivered and they say that I should call the tire installer directly, even though the previous two representatives I talked to told me to schedule it through them. The installation rate they quoted me was only half of the installation rate quoted on the tire installer's website, so I thought I should go through them to make sure they don't have an excuse to raise the price of installation like many other reviewers have complained about. So when I point out that I was previously told that I should schedule through tirebuyer, they say they will schedule it for me. Are you kidding? You just told me you couldn't schedule it and I had to call the tire installer directly? Now all of a sudden you're going to change your mind AGAIN? Anyway, the two e-mails I sent in response to their e-mails were never answered, so that's why I made phone calls. All three phone calls were a complete waste of time. They did absolutely nothing at all. Yes, I can absolutely understand why the reviews are so negative, given that their scheduling process is so incredibly stupid. Fortunately, there is a simple solution. You just ignore the staff at Tirebuyer. Do not engage in communication of any kind. It's all a waste of time. Just watch the tracking information and when it's delivered call the installer yourself. Once I called the installer, I got the tires installed at the quoted price in no time. I didn't even mention the price I was quoted for installation. They gave me the agreed upon price without me saying anything. Tirebuyer gave me an unbelievable deal on my tires, so they are a 5 star business, as long as you don't let them get involved in the scheduling part.

Received tires in a very fast time. Great place to shop for tires

Easy, fast, accurate, competitive and effective. I will buy here every time.

Keep up the good work. Awesome service and right on time.

It was kinda easy and easy to shop for them online, i was hesitant at first but this site is real

Quick and easy! Very simple process, even a caveman could do it.

Good prices. Fast shipping. My tires where at my door in three days.

Super easy to navigate site. Love that I have fast, free shipping to installer.