business logo of Tillys
How would you rate Tillys?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
4 helpful votes
Follow Ryan W.
Unfollow Ryan W.
Send Message
Share Review
Report Review

Placed an order for 5 shirts, take the free shipping because it's "Fast Free Shipping"... It's the furthest thing from fast, it's got to be the slowest possible shipping! Something ships on 5/9/20 and is scheduled to be delivered on 5/22/20. Checked the tracking number and I'm pretty sure they picked the hit every state in the US option. Contacted customer service and they just copy and pasted the shipping information from their website..

Date of experience: May 15, 2020
Canada
5088 reviews
4777 helpful votes
Follow warren e.
Unfollow warren e.
Send Message
Share Review
Report Review

Seems like lots of people here are getting hit with a "hidden" (or at least hard to find) shipping fee. Then the company won't cancel the transaction. Talk to your credit card company and do a chargeback on it!

Date of experience: July 8, 2014
Kansas
1 review
3 helpful votes
Follow Ashley D.
Unfollow Ashley D.
Send Message
Share Review
Report Review

Good experience
October 15, 2017

I ordered from Tilly's not knowing anything about them. I impulsed bought from them because they had the shoes I've been wanting for a while and 20% off coupon. I then thought I should look up reviews since I never heard of them. I normally do this before I make a purchase. But I started to get worried because they have majority more bad reviews than good reviews. I can say my overall experience was great. I ordered on 10/07/2017, they shipped 10/09/2017 and received my shoes today(10/14/2017). Shoes came new condition like expected also got a sample pack of orbit gum. I am not sure if I will order from them again because of all the bad reviews. I think I may have got lucky but then again most of the bad reviews had to deal with customer service. So I would just use caution when ordering from them.

Date of experience: October 14, 2017
Illinois
1 review
4 helpful votes
Follow nick s.
Unfollow nick s.
Send Message
Share Review
Report Review

Crooks
February 3, 2016

On their site, they sell watches. No where on any watch page of the watches does it say no refunds / final sale etc. So I bought a watch. I got one for christmas so I returned the second one... no need for two. Well they said they would honor my return because they agreed, it didnt say anything about no returns. After 28 days of waiting, I kept looking for money in my bank account. Finally, my wait was processed and they said they were NICE ENOUGH to send me a gift card. A gift card. What am i going to do with a gift card to over priced, terrible customer service - Tilly's.? They swore they mentioned it in the conversation. However they did not. Do not buy because 1) you can probably find cheaper elsewhere 2) your return will never go as planned. Flat out criminals. Wish i saw this site before i bought

Date of experience: February 3, 2016
New York
1 review
4 helpful votes
Follow Gina B.
Unfollow Gina B.
Send Message
Share Review
Report Review

Don't order from this site. $#*! customer service and $#*! glitchy website. A majority of your order will be out of stock and whatever's left will be shipped without your approval while they dont have 90% of it! Thanks! Didn't even tell me how much it came out to after they e-mail me that 9 of my 11 items are out of stock. Would give 0 stars if i could. Glad to see others are just as fed up, because this really is ridiculous

Date of experience: October 14, 2014
South Carolina
1 review
1 helpful vote
Follow Madison K.
Unfollow Madison K.
Send Message
Share Review
Report Review

Horrible customer service
December 28, 2018

On the website it gives an email to contact regarding customer service, after sending an email i get an automated response back that says " we will not be replying to your email". Uhhhh that's the email you gave me what the heck. Called customer service no one answers. Emailed another email never got a reply. -3/10 would not recommend can't get my money back for something i didn't want.

Date of experience: December 27, 2018
California
1 review
3 helpful votes
Follow Amanda a.
Unfollow Amanda a.
Send Message
Share Review
Report Review

STOLE MY MONEY
August 20, 2018

I ordered a backpack off of Tillys site, expecting to get it before school. I found one I liked and ordered it, the total with shipping being around $50. I was waiting 4 days for them to ship it and then I get an email saying my item couldn't be shipped and that I wasn't charged. I was pissed. Just to make sure, I called my Visa card and the amount of money has been missing for over 2 days. I never received a refund so I will call today(Monday). All in all, I am extremely disappointed with my Tillys experience, especially since I had to scramble and find a backpack. Never buying from here ever again.

Date of experience: August 20, 2018
California
2 reviews
13 helpful votes
Follow lisa s.
Unfollow lisa s.
Send Message
Share Review
Report Review

I don't live by a mall. So, I can go online to Tillys and type in what I am looking and it show up 3 to 4 different views with a full description of how and what its made of. Also if needed to return it's very simple. You can do online or take it to the store. The customer service is also pretty nice.

Date of experience: July 22, 2015
Ohio
1 review
2 helpful votes
Follow Latoya T.
Unfollow Latoya T.
Send Message
Share Review
Report Review

Never again
June 6, 2019

I placed an online order 5-28-19 and it's now 6-6-19 i still haven't received my order. When i called they said it will be to me Monday 6-10-19! That's ridiculous! I may as well ordered something from China. I will never order anything from here again!

Date of experience: June 6, 2019
California
1 review
3 helpful votes
Follow Carrie H.
Unfollow Carrie H.
Send Message
Share Review
Report Review

Tried finding shorts online because they never have the size available in store. Searched and found the shorts, clicked on the size and then add to cart... your request exceeds the amount we have in stock... Why list the size if you don't have it available? Not the first issue with trying to order online from Tilly's. Maybe they should just take it down until they figure out how to work with technology.

Date of experience: August 25, 2018
California
1 review
1 helpful vote
Follow Gavin J.
Unfollow Gavin J.
Send Message
Share Review
Report Review

Terrible
June 16, 2023

The website is slow and clumsy. Your favorites are not saved and will all go to waste randomly. Overall bad experience and I do not recommend shopping there.

Date of experience: June 16, 2023
North Carolina
1 review
4 helpful votes
Follow Orianne W.
Unfollow Orianne W.
Send Message
Share Review
Report Review

Terrible service
August 26, 2018

I ordered 3 pairs of shoes. It took about 5 days to ship when it says it's gonna take 48 hours, and it's been 2 weeks and i still haven't received them. Also, after they told me my whole order had shipped they emailed me saying that one of the shoes had been cancelled because it "couldn't be shipped". Terrible service.

Date of experience: August 26, 2018
California
1 review
2 helpful votes
Follow angie V.
Unfollow angie V.
Send Message
Share Review
Report Review

I ordered 4 items online totalling around 160.00 ontrac was suppose to deliver and never did although they claimed to, Tillys took their word for it and didn't refund me a dime. I will never order online from them again smh

Date of experience: March 21, 2020
California
1 review
1 helpful vote
Follow Valeria P.
Unfollow Valeria P.
Send Message
Share Review
Report Review

Scam
June 16, 2022

I purchased about $80 dollars worth of clothes and never received the package. I placed it on 6/1 and was told it was delivered 6/2. But I wasn't even able to view the tracking so I didn't know it was delivered. When I did contact them they said I waited too long and had to file a claim. Then waited a week just to hear back from them after filing said claim. They didn't even contact me, I had to contact them. After explaining my situation they reluctantly agreed to give me store credit but I DIDN'T EVEN GET THAT EITHER! As a single mom that $80 bucks really makes a difference and I'm really disappointed. All that hassle for nothing. I should've read these reviews before placing an order. Never making that mistake again. There are other companies that do care about their customers so I recommend taking your business elsewhere.

Date of experience: June 16, 2022
New York
2 reviews
3 helpful votes
Follow Jay H.
Unfollow Jay H.
Send Message
Share Review
Report Review

Return process is terrible! Its been 3 weeks. All Tillys customer service can tell me is that I returned the item. Not where the item is, if its been processed, if its on its way back to me, a tracking number or when I can expect it. This was a Xmas gift. I left a month for processing and I doubt Ill get it in time. The kicker is when I addressed the lack of customer service with the rep I was chatting with he "Ended Chat". Absolutely Terrible customer service. First and last time shopping at Tillys.!

Date of experience: December 17, 2012
Florida
2 reviews
5 helpful votes
Follow Katia A.
Unfollow Katia A.
Send Message
Share Review
Report Review

Never received order
August 17, 2021

I ordered my daughters backpack from Tillys and never received it. I called costumer service and was told that they would investigate, after a couple of weeks they told me that fedex had confirmed the delivery and that they were closing my case. This is the first time that I order something on line and do not receive it. This is also the first time I write a bad review. My recommendation is NEVER to buy at Tillys!

Date of experience: August 17, 2021
Missouri
1 review
1 helpful vote
Follow McKenna H.
Unfollow McKenna H.
Send Message
Share Review
Report Review

Didn't send most expensive items
June 6, 2022

They didn't send a $100 item and when I called to get it fixed they checked with their own warehouse to see if they sent it then said "Well we say we sent it so if you have a problem with it take it up with your card company."

Date of experience: June 6, 2022
Illinois
2 reviews
0 helpful votes
Follow Hao P.
Unfollow Hao P.
Send Message
Share Review
Report Review

I ordered a watch from Tillys. A week later, FedEx still did not show the delivery day. I chatted online with Tillys agents and was told to call them for a claim dispute, which I had no idea why. I called and was put on hold for over an hour. Finally after giving up and choosing the option to be called back, I was able to talk to an agent who told me he would file a claim with FedEx to dispute for the package, and let me know the result after 7 business days. So, now Tillys and FedEx are disputing over the missing package that is not my fault. I can do nothing but wait. Tillys refused to send me a replacement or a refund at this point. This is a terrible service and a waste of time. This is the first and also the last time I purchase anything from Tillys.

Date of experience: August 12, 2021
California
1 review
2 helpful votes
Follow Denise G.
Unfollow Denise G.
Send Message
Share Review
Report Review

Scam
June 14, 2022

Tillys is a scam, I made sure they had my product and they charged me just so that three days later they email me saying that my item was no longer available. I called them and my bank. They deserve zero stars never shopping there again and it was my first time too... ‍ I don't recommend to shop there.

Date of experience: June 13, 2022
Massachusetts
53 reviews
313 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Send Message
Share Review
Report Review

I like Tillys because they have some awesome jewelry... and lots of it! They also have a huge variety of different styles of clothes for women, men, boys, and girls. Great prices as well. I have ordered off here a couple times with no problems. I like to check out the sale items. They also have a live help section and a blog.

Date of experience: August 14, 2011

Overview

Tillys has a rating of 1.5 stars from 306 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tillys most frequently mention customer service, gift card and business days. Tillys ranks 365th among General Apparel sites.

service
54
value
56
shipping
55
returns
46
quality
52