Ticketmaster

My concert was canceled and moved many months away (6). The original concert was on a Saturday night March 14. Now this rescheduled one is on a Thursday night September 10. We are from out of town and came down to see it and you never texted or called or emailed before it was supposed to happen to tell us that it is canceled. We will not be able to drive back down in September 6 months from when the concert is supposed to take place and in the middle of a work week on a Thursday. Please refund me all my money and fees. Thanks And if you say I need to resale my tickets then I totally lose the cost of the extra fee you always add on which equaled 71.25$. That's a lot of money to lose. And then if I did sell them you would charge the new buy the same amount and you would be double dipping on the fees which I would think should or would be illegal. So please just credit me back my whole purchase cost and fees and then you can sell your tickets. I have also called over 25 times and spent numerous hours on hold just to be hung up on before talking to anyone. I have emailed over 5 times with no response. I understand what is going on and your are busy but this is a business and you need to take care of your customers. Please refund my money. I would not recommend Ticketmaster to anyone and I will not be buying tickets from them again because they do not stand behind their product or company

I received your response to my request for a refund since I purchased and paid in full for tickets through Ticketmaster and the time of the game was changed with no notice to me by Ticketmaster or their contractor for tickets, MLB. I have purchased many many tickets over the years from Ticketmaster, and based on your response to not refund the ticket price, I will never… repeat NEVER… order tickets through your company again.

Additionally, I will take it upon myself to blog EVERYWHERE I can on social media, tell friends and anyone who will listen and is considering using your company, to not do so based on my experience.

How proud you must be to lose another customer, in addition to everybody I know that will not use your company because of your poor decision. And yet you tell me, I'm not getting a refund and you never explained the reason which just adds insult to injury. Just another big business screwing its customers. I wish only the same for you. I hope karma bites you where it counts…

Terrible customer service
Company doesn't do anything about Scalper Bots
Immediately ticket go to Stub Hub to be sold
The local and state governments should get involved to terminate the company
Taylor Swift Tickets
With verified code
And Madonna Canceled concert

I use ticket master quite a bit but do not buy insurance through them it is not worth the money because it doesn't cover bad weather, we had one of the worst snowstorms in the east and roads were closed or extremely dangerous to drive on. Even the Governor requested that people stay off the roads, but the insurance that you purchase from ticket master does not cover that so I lost the tickets and the money that I paid for the insurance. DO NOT PAY FOR THE INSURANCE, IF YOU DO READ IT CAREFULLY.

Paid $300 to go to event. Event was rescheduled, Ticketmaster offered Refund, I clicked to Request Refund. No Refund, Refuses to Refund My Money But they VOIDED my Tickets. Will Not Respond to E-Mails. When I call phone # I am told to send an E-Mail.

The other Trust Pilot site sponsored by Ticketmaster is a joke. 4* plus rating? Disgraceful.
This Page is full of the real reviews!
Ticket master have not mastered the delivery of tickets! Or anything else. Terrible service and BS fob off's
Shame on you and I will never order off you again.

We go to the theatre in London 6 times a year and Brighton about the same. We buy theatre tickets for friends and family as birthday gifts and Christmas.

We will continue to do so but not through Ticketmaster.
My wife ordered tickets on the 18th November and we were told they were dispatched on 20th Nov. Now 20th Dec and no tickets, just a thread of poor service emails from GRAYSON.

He said we should have ordered tracked postage. We paid extra international postage and the option for tracking was not available.

We ordered tickets for Chicago in Melbourne for our son and his girlfriend, we are in the UK and we are flying them back for a family Christmas and the tickets are one of their gifts from us.

We are being told that to pick physical tickets up at the theatre is possible at a charge of 7.5 dollars each but the purchaser has to be there to pick them up with card used and photo ID?

So Ticketmaster think we are going to fly out to Australia to pick up the tickets? Morons!

Firstly our son who the tickets are for should be able to pick them up.
Secondly why should we pay extra? Did we lose the tickets?

We took out insurance but reading through that not sure how it will help.

DO NOT USE TICKETMASTER! Read the real reviews here and look at the rating. They are an absolute disgrace.

TICKETMASTER SOLD OUR TICKETS WITHOUT OUR CONSENT AND PAID US 1/3 OF WHAT WE PAID FOR THEM.
Tickets were successfully transferred to us after buying them from a family member and we didn't touch the account until we loaded the tickets to Apple wallet 4 days before the concert. Luckily 2 days before the concert we double checked the tickets again... and they were gone, it said they were resold and there was a pending amount to our account for 1/3 of what we paid for the tickets. We never initiated a sale! There is security checks to resell tickets and we never received any kind of notification about the tickets being sold. It wasn't a hacker either or they would have changed the payment account. The fraud department was able to confirm there was no suspicious log ins. This means it was Ticketmaster's fault itself! A glitch in the system? In 3 days we talked to customer service for about 10 hours and they were not able to do anything for us...

Using ticket master was a frustrating and nerve wracking experience.
Using ticket master was not easy. It was frustrating. I purchased the tickets and was told I had to use my phone and could not print them out but had to use my phone. I was told to download your app. OK... that's fine as long as your app works, which it didn't. Two days before game day I am testing your app, which I did because I don't trust organizations using technology such as yours to deliver on what they promise. Surprise, Surprise the app isn't working! My phone is connected to the internet on all my other apps and uses, but your app says there is no internet connection. What to do? I can't get into the game without my phone showing my tickets (actually four tickets including other family members). So let's contact support! Certainly they can help us. Right. No phone support. Sent an email explaining the problem. It is now three days after the event and I still haven't received an email back from their "support team".
Using Ticketmaster was a frustrating and nerve wracking experience and I will avoid it at all costs in the future!

I accidentally purchased concert tickets from Ticketmaster instead of a legal local vendar and ended up paying 6 times the actual seat price. I tried to contact ticketmaster immediately by phone (Recording tells you to go to website and click "Contact") which sends you in a spiral through FAQ that do not apply and another "Contact " button and another spiral to another "Contact" button which says they will get back to you in 48 to 72 hours Goodluck this is a RIPOFF Company

The Melbourne formula 1 Grand prix was cancelled due to covid-19 Ticketmaster refunded my payment to a closed account. Australian Grand prix corporation has been very unhelpful along with Ticketmaster and Ticketmaster seem to refuse to trace and recall my funds even though I have spoken with my bank over several hours several times and they are categorically stating the funds are not held in their bank and my account was closed months before. All they seem to do is fall back on "you need to contact your bank for the funds" they will not provide an audit trail or any proof of the funds being deposited into my account apart from their payment receipt. They are a very difficult organisation to get past their 1-300 number and all that you get is to talk or communicate with a lowly customer service representative and they continue to try out the same useless line while refusing to help get my over $900 returned to my account. I will also be lodging a formal complaint with Fair Trading and the ACCC.
I am in Western Australia.

I paid $600.00 for tickets to the Move Beyond Tour at the Smart Financial Center in Sugarland, Texas on May 19th. These tickets were for the meet and greet package with opportunity to purchase collectibles, etc. I repeatedly emailed ticketmaster asking the time of the meet and greet session. I was told I would receive that information the week prior to the event. I did not receive and calling the Smart Financial Center resulted in no answer even though I called up to 6pm the day of the event. The people next to us had attended the event and said they received a text message with the time. (I have received text messages with available tickets for upcoming events, nothing for this one) I believe they are selling more tickets than they can accommodate and are just randomly selecting who gets notified. I am filing a complaint with the Attorney General's office for the State of Texas and urge anyone else who has had this issue to do the same. If the state gets enough complaints they will investigate and hopefully ticketmaster will be kicked out of Texas.

I bought tickets to a concert in the O2 arena a year and a half ago. I mistyped the address and I emailed them immediately about it and they replied that they changed it. Then on the website it said that the tickets have been sent out. A few months later I wrote another email that I haven`t received them. No response. I didn`t buy plane tickets to the venue, because I didn`t want to waste money if I didn`t have the tickets. They said it`s strictly paper ticket if it was written paper ticket when I bought them. Now 5 days before the event they email me that paper tickets wont even be accepted and the ticket will show up at the o2 app later 5 days before. I sold the ticket through viagogo (because ticketmaster sometimes doesn`t allow you to resell and I wouldn`t even risk reselling through them) and I need to transfer the tickets through the app. I asked them when the ticket are gonna come to give a response to viagogo and they said they could come at the day of the event :D and ticketmaster won`t respond at all anymore. "Great'' service. Never buy through them if you have another option.

I purchased tickets through this site MONTHS before an event I wanted to attend. The day of the concert, I get there and the website is completely down. I kept trying the site and even tried installing the app and nothing would work. All other sites and apps would open, and work fine, mind you, but ONLY Ticketmaster wouldn't work. I stood outside of the gates for about 45 minutes with my wife, because the site wouldn't open, and screenshotted tickets aren't accepted on their site. We weren't the only ones either, there was a line of people at the office area trying to get into the concert because Ticketmaster was down. We had to give them a confirmation number from the email I received months earlier, and then security had to escort us inside because we didn't have tickets, but could prove we had bought them. It ended up making us miss the first part of the concert, and leaving us in terrible seats even though we had arrived early. You should buy your tickets from somewhere else, that doesn't depend on this site or app working or not..