Musikhaus Thomann e. K.

I received top class, excellent service from my initial email enquiry all the way through ordering and delivery to Greece. I highly recommend Thomann and will definitely be ordering from the again in the future.

I thing it's the best communicate, shipping and deal service I ever had. The reaction time from my order to shipping was unbelievable fast!
Thank you so much!

I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
I DO NOT RECOMMEND.

I have been buying from Thomann.de for many years now and have found them to be one of the best Music & Lighting Store's ( if not the Best) great product's and very good staff and a backup second to none, looking foward to dealing with them very soon... M. W.

I ordered a guitar back on October 3rd 2018. They declared the first order lost in the mail and sent me a replacement on Dec 3rd 2018. It's now Dec 19th 2018. Tracking shows it's still in German Customs. Every time I reach out to them they give me ridiculous answer for the delay. This was the last one and I quote " Thank you for your e-mail.

It's saying the same status because it has not been scanned from your local post yet.

In case you want a refund, please refuse the parcel on arrival and once we have it back here, we are going to refund you the amount.

Kind regards,

They are trying to tell me that guitar left German Customs, went through US Customs and is at my local post office and didn't get scanned once. I will never use this company again. Something weird is going on over there.

BUY LOCAL!
I spent money on them twice, there will be no third one.
First time in the Netherlands; they were using Fedex, I ended up picking it up myself at the Fedex depot cause according to them I was never home (both neighbours confirmed they never rang their bell either).

This time in Spain (they are using DHL), guitar was supposed to arrive here on October the 5th or the 6th. I checked today (October the 3rd) and two days ago was sent back to GERMANY (not even a Spanish depot) because, according to DHL, address was wrong... I know this because I checked the tracker, not because anyone at Thomann contacted me (not even a mail to double check the location).
I have copy-pasted the address many times and google maps shows the location.

If you want to buy, take a look at stores in your area first, even if it is slightly more expensive. That way you will know exactly what is going on.

Sorry for the long review, hope it helps someone.

The best online store ever, best prices, best equipment, best brands available, fast delivery, etc.
I bought my first equipment that started my career in music producing and i've been going great

I was very, very impressed with your service. The items were very well packaged and the communication with your company every step of the way was first class. I wouldn't hesitate in recommending your company to others. I might add I did call into Dawson's of Chester to see their stock and prices. I was more than amazed to find the guitar alone was more than £50 sterling more expensive - and there was no movement on that for a cash sale. To think I got such a good deal including superb delivery all the way from Germany in time for Christmas from you is exemplary. The only thing I can add is that you deserve the business and I wish you a very successful 2017.

Classical guitar Amalio Burguet 2M, noticed the broken finish on the back that revealed a very bad glueing of the bottom sides made by the producer, that caused the finish to crack. Guitar is within legal warranty of 2 years, but contact with customer service has been less than useless: one month of excuses and trying to sell me a paid reparation of the guitar, which i refused. They invented pretty any excuse to avoid warranty application, from blaming humidity first, then dryness, which doesn't make any sense where I do live and keep my guitars.
Truth is that problem was cause by bad construction of the guitar itself, more precisely the problem was in the bottom bracing, as you can see in the photo.
No more buying from them, that's for sure.

And please, Thomann staff, no use to answer this, I'm no more a "dear" customer, we could very well say that you cost me dear, as I don't print money and have had no real deal in buying a faulty guitar from you.