The website said to expect a delivery date of anything from 5-25 days. After 25 days, I wrote their customer service number to ask why my order was delayed and the tracking information suggested that the order was still in China. Not receiving a reply, I resent the email again. No reply. I resent it again after 35 days. I am not accusing anyone of anything and am willing to be patient in the circumstances, but customer service would be appreciated. Surely it should be possible to find out where my order is, why it is still in China and when it might arrive.
I bought a amethyst mala recently. I received it on time even thou the coronavirus delayed all mails. My bracelet is amazing. It came exactly as is shown in the picture on the web.
I truly recommend their beautiful jewelry. I am happy wear it all time.
I am going to buy other more.
I have ordered multiple times and absolutely love every single piece I received. I get compliments every single time I wear one of these bracelets! I have also ordered gifts and everyone has loved them. I was very surprised at the high quality for the price. The workmanship exceeded my expectations. I was expecting it to take a long time to arrive but I got my order very quickly.
Highly recommend!.
I ordered from here more than. Once and I love my bracelets. I have received many compliments on them too. The quality was far better than I expected. I recommend them. They arrived in a timely manner too.
I saw a picture of the bracelet I ordered on Facebook. To say the least, I'm very skeptical about anything I see on Facebook. As I look down at my wrist with this beautiful leather wrapped bracelet with the green stone, I can't believe the quality of this piece of jewelry. Love it.
The silver color lotus had a black material on it. After I couldn't restore the color with washing, I had many emails back and forth. After many assurances that this was normal or I may have damaged it with cleaning, I threatened to post bad reviews and call Paypal. They then refunded me 25%, which was very fair. The rest of the bracelet is very pretty.
Thansk for your review, Lynn!
I was not aware of the repeated sub model by this vendor. I get it's on your site but the targeted ad from IG was misleading as the real point of entry of this business model is a reoccurring subscription and not the merchandize. That should be the primary call to action not this bait and switch. Also, their FAQ portal with the option to cancel membership is reporting the error" UNDER MAINTENANCE - CHECK BACK SOON" which also a sign of shoddy management and maintenance. I will never purchase another item from them as this model eroded any trust I have in them and I will tell everyone I know.
I ordered over two months ago. A month ago, I started emailing the company trying to find the status of my package. I have been given the runaround, telling me it was "held up in transit," without any specific details. Most recently, they blamed the delay on coronavirus, despite my package supposedly being in transit weeks before coronavirus became a problem. I have emailed them numerous times, and the response is always "kindly asking for your patience" as though reading from a script. They don't provide any specific details as to where my package is. This company is not transparent, never provides a tracking number or any specific tracking details. I sent a final email this morning, assertively demanding they give me an update on my package, or issue me an immediate refund. This email posted below was the response I got in return. Stay away. They are stealing people's hard earned money.
Hey Lainie,
Thanks for shopping with us!
We have been experiencing COVID-19 related delays for quite some time now, and we have updated our website to reflect these delays. At 1 month, it is correct that your package would have still been in transit because our shipping time is closer to 2 months now. We provide a tracking number for all orders, so claiming that we didn't provide a tracking number is not correct.
Thanks for your review!
Before you order from this company - be careful to read every word on the website - they hide their shipping and returns policy in the FAQ section. I ordered 2 bracelets then received an email that it would be 2 - 4 weeks shipping. I asked to cancel since they were birthday presents. I was told that they couldn't cancel my order and that if I wanted to return the items, I would not only have to pay shipping BUT customs fees as well. I feel that this is deceitful marketing. Who expects in this day and age to wait 4 weeks for a product then pay shipping and customs to return. Bottom Line - its been 2 months and I never received the bracelets.
I ordered 4 brackets a month ago. Big surprise! I NEVER RECEIVED MY ORDER! There is no phone number to contact them. I get the same lies on every email. " it's in shipping. It's on it's way. It's because of covid". Like many others... I wish I had read the reviews. Now I'm taking legal action against them. I have paid and they did not send so that is STEALING! Lesson learnt.
Hey Carolyn, thanks for shopping with us!
We make it very clear on our website that we are currently experiencing delays due to COVID-19. Our regular shipping time is now 2-3 months. If you still haven't received your order within that time, please email us and we will provide you with a full refund.
Cannot get any information and they will not refund. They keep sending notices with a tracking number which is indecipherable (in Chinese) now they send me a new tracking number that shows 70 days in transit.
I've ordered several wraps and Mala bracelets. LOVE each and every one of them! Shipping takes some time, and I'm still waiting on a partial order ( only 1 of the 2 bracelets I ordered was received), but the quality it Outstanding and I couldn't be happier!
I have placed many orders with them and I love all the malas I bought from them. My last order did take longer than usual, but their customer service reps explained that they are currently experiencing delays due to covid. I did receive the package and all of the items I ordered.
I have been getting the run around for months with this company. First they claimed it was lost in the mail then they claimed the reason for not receiving my braclet was due to the Coronavirus! And now no answering at all. IThey took my money and I never received a thing.
Hey April,
Thanks for shopping with us!
We answer all customer service emails within 48 hours, so it is not correct that we are "not answering at all". At times, we simply have more emails so it takes us a little longer to reply.
Logistics worldwide have experienced delays due to COVID-19, and it has impacted many companies globally. Logistics chains have been slowed down and closed due to lack of flights and shipping options due to COVID-19.
Thank you!
Do Not Order Anything from this Company without reading all the Fine Print about shipping and returns and as well as the terms and conditions on their website.
I ordered on January 31st and STILL have yet to receive my order. Beware that your order is NOT guaranteed even with tracking which means that if you don't receive it they will not refund your money. I had to go through so much red tape with this company and they refused to cancel my order or refund my money. Currently working with PayPal disputes for an appeal. A real disappointment that I had to deal with this frustration to this extent and the Corona ordeal is NOT the justification of delay considering I should have received my order way before this made headlines. Order your crystals from your LOCAL small business on ETSY. Namaste
I love how the bracelet wraps just right on my wrist. They are very lovely. I will buy more from this seller.
I am very pleased with this purchase. I'm so glad I was able to get one. You will not be disappointed.
Took my money but never received my order...
6 weeks and I am being told that the item is still in transit.
Asked for a refund and now none of the emails are going through, what a surprise!
Hey Karen,
Thanks for shopping with us!
We have been experiencing delays with shipping due to COVID-19, which we are very open about - we updated our website as soon as we started experiencing delays. At 6 weeks, your item is in fact still in transit because our new shipping time is now approximately 2 months.
As for the email, it is not possible that your email didn't go through. Our customer support email always works, it has never been shut down or closed in any way to cause that issue. We answer all emails within 48 hours.
Please send us an email and we will process your refund!
Thanks
My first purchase from Thirdeye was a birthday gift for my mother, when I saw the beauty of gemstones, I was amazed and decided to buy for myself Amazonite and Sandalwood Mala, I really enjoy it! The shipping was quicker than I expected. Now, I am waiting for some Wrap bracelets, they will be perfect for summer days!
I am very impressed and satisfied with my order. Customer service kept on updating me with my purchase. Well-made products. Kudos!
Overview
Third Eye Transcend has a rating of 3.6 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention and customer service. Third Eye Transcend ranks 13th among Personalized Jewelry sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Constant,
Thanks for shopping with us!
We take pride in answering all customer service requests, and we truly apologize if you didn't receive a response from us. Some email inboxes have filters in place that automatically block some emails, and it is possible that our responses went into your Spam folder and you never saw them.
If you still have questions, please reach out to us again and we would love to assists you. You can also send us a message through Facebook if you prefer to use that instead of email :)