The app was intuitive and quick to use. Both reps I spoke with were genuinely nice and a pleasure to work with. Specifically the insurance agent, he kept the conversation going while doing all the work on his end. My entire experience financing then purchasing this vehicle and getting insurance was done remote during COVID and The Zebra was by far the smoothest part.
My agent was Ms Daniela Vazquez out of Austin, TX, and she was amazing. She went above and beyond to make sure I got what I needed very quickly. I searched for days and the Zebra DEFINITELY had the best rates. Delete that Jerry app people! Lol
After filling out a few details I was given an estimate and a number to call based on my preferred selection of quotes. The first two selected company's quoted didn't pan out, but the 3rd one did, as they say 3rd time is a charm. I was connected with Ian Van Hoose my insurance, and he worked brilliantly at getting me the perfect policy to fit my needs. It was like talking to an old friend as he skilfully guided through the labyrinth insurance nuances to find the perfect policy, making it the easiest part of my car buying experience. Well done Zebra!
After the online Zebra insurance quote left a few questions I called and worked with a very well informed agent who answered my questions and completed the process of securing home and auto policies. I'm confident I have the correct coverage at competitive prices.
I had high hopes for this site after seeing the commercial. I filled in the requested info and expected to see the promised quotes. Nope. It simply redirected me to the various advertised insurance companies. It was just a lead generation site. What a waste of time.
Weird agent said she would remove something from account then after the payment went threw informed me she could not and would have Someone call me back? I don't know if agents child in the background had her discombobulated
So this was not my first time using the zebra this is why I chose to go back. The agent was setting up my policy was not paying attention and pulled all 6 months out at one time I was on the phone for over 3 hours then never could figure out how to refund my money and I eventually had to go to the bank and dispute it so now it's going to look like I tried to do a fortunate transaction with insurance so what I did is we insured our car with a whole another company this is ridiculous that's something you guys took almost $800 out of somebody's account and did not try to fix it.
Hi Stephanie, thank you for taking the time to leave a review. Smart consumers compare, and you were absolutely doing the right thing calling us to compare rates. We want to try to make this right. Please email us at reviews@thezebra.com with your name and policy info, so we can help.
I was outstanding. I have been using them for several years and never had bad service it has always been outstanding. My agent is fantastic always bends over backwards to make sure all my needs are meet
The only reason I gave one star is because when I applied for quotes they asked general questions about my car history, then they started asking questions about my credit score and how many years I went to college. What does any of that have to do with what kind of insurance I'm getting. I been insured for a while and no one ever asked odd questions so they can base them on how much I pay. If your giving me insurance based on how long I been in college I don't want to do business with you. No thank you zebra
I read that if you wanted to compare automotive insurance rate, try this service. Supposedly, it not just a data gathering site, but would actually provide quotes. I input my info, and about 10 different companies popped with potential quotes. Of those, only one gave and actual quote. All this rest listed the exact same coverage and amounts, and if you wanted more details you had to click on "Quote". Well, then that takes you to that particular insurance company's site, where you have to input all your info again. You are able to change the amount of coverage on The Zebra, which affects the broad quotes - and I was able to improve the coverage, and increase the price, as expected. But - the price I was given, with the closest approximate coverage, was $100 more per month than I'm currently paying. I have yet to find any auto insurance company who has been able to beat USAA's prices and coverage.
I like to thank Mr. Gabriel for his hard working ethics he serve as an agent for Zebra. He really helped me to chose the right insurance that was affordable. He didn't waver in his commitment to ensure great customer service. God bless you Mr. Gabriel for your faith.
It was great fast and helpful as well as friendly would recommend. Prices are great and the person on the phone that helped with my quote very helpful and courteous I would like to thank him for his great service.
I am so impressed with the service I received. Chris is so experienced and helpful. Due to a lot if income changes, we had been without insurance. Chris helped me get a rate that is lower than what I had paid before! I was so shocked. He helped me through all the process. I can totally understand why he is now promoted in the company.
I went through the process of entering info to obtain a multiple quotes. Total waste of time. Not even affordable quotes, nor either all Insurance companies included. You enter all the info, than you click a button next to a company name they gave you, that will brought you to their individual website to start the process ALL OVER AGAIN!.
Complete waste of time. Plus no reasonable prices what so over. I called individually Insurance companies I know and got me the best quote
I called Ian Tuesday night about a lower car insurance rate. My progressive rate was to go up $30 a month. He was patient with me getting my information together. Liberty mutual was almost $100 cheaper.
I am so impressed with how well this worked for me. The representative was so nice and very informative. She made sure I got the lowest rate possible although I don't have the greatest driving record.
For once and advertisement actually worked. At my leisure, and with hazzel, I compared top rated companies and saved over $500 a year insurance. Downsize I could have completed this on-line research a year ago and kept that same amount of hard earned cash in my bank account!
Janet - We're so glad you found such great savings using our service! We also appreciate you taking the time to tell us how we did. We look forward to helping you save money on insurance in the future. Have an awesome day! - Emma W.
This was a very easy and exceptional experience. There was no high pressure sales and the agent was extremely helpful and professional. He was able to help me save a total of almost $700/yr on homeowners & auto insurance! I would highly recommend anyone wanting to compare rates to contact TheZebra.com!
Evin Takerian was the rep who walked mt thru the policy sign-up process. Professional, knowledgeable in completing the application process. Particulrly liked the docusign process and e-transmittal of ID cars.
I've never had a good experience when looking for insurance until now. My insurance had went up so I had to try and find a better price and I was helped by a an agent named Farra. I enjoyed talking with her and she found a good rate and explained everything to me that other agents never did. Thank you Farra!
Earnest - Thank you so much for your positive comments about The Zebra! We're happy you found our staff to be so supportive during your comparison experience. I'll be sure to pass along your kind words. We hope you have a great day and look forward to serving you again in the future! - Emma W.
Overview
The Zebra has a rating of 3.6 stars from 259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.
- Visit Website
- Austin, Texas, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you LunaDeSangre for taking the time to leave a 5-star review and these lovely words about Daniela. I'll make sure to pass these on to Daniela and The Zebra team. Smart consumers compare, and we're so glad you were able to find the best rates with The Zebra. We hope we can support you with 5-S tar service the next time you compare rates. Cheers!