I purchased a Japanese tree called Koto No Ito Japanese Maple. The photograph on the site is beautiful. I received something that looked like a spindly, sparse and half dead item. It looked like Charlie Brown's Christmas tree! Maybe the name should be No Is Japanese Maple. Very unhappy and I have requested a refund.
I received the replacement shrubs for the original shrubs that arrived full of bugs and dying. The shrubs that arrived were weak and anemic looking - but I will do my best to liven them up and plant them!
I received my plants and choose not to take the warranty. I paid quite a bit for the size plant I received. I have not complained but found that I can get the same item, even larger, at lowes with the years guarentee if they die. I was a little disappointed in the size as they stated they were to be larger.
The laurels arrived very well packed in a narrow cardboard box. Despite having spent more than a week in transit, they were healthy plants. FedEx took forever to deliver the plants. I ordered the 5 gal size, and they were a little smaller than I expected. I left them out to acclimate to the new area. One plant was larger than the other. I think the smaller plant had been cut to fit in the box. I planted them within the week, and they are doing nicely now. They are smaller than the ones I planted in November, but I think they will grow. They need a lot of water to get started. So far, so good.
I bought two Mountain Fire Pierus 2 Gallon Plants from your company. One was perfect the other was quite a bit smaller and weaker. I have purchased from you several times in the past and have always received beautiful plants. I was a little disappointed this time. The weaker plant is not growing as well as the other plant.
Awful experience! I ordered 9 Hetz Midget Arborvitaes. I had called and spoken with a member of the support team prior to placing the order to ensure I got the size I needed. I was told to expect them to be a minimum of 10-12" up to 13-15". The plants that arrived were 5"; they were half the size than what I was told I would receive. I reached out to the "customer support" team and that's when an already bad experience got worse. I was told by two managers there was nothing they could do - even though it was someone from their company who gave me incorrect advice. I would never recommed anyone I know to order from this company again!
I bought 5 trees from the tree center. Cost me about $600, I never would have bought them without the guarantee. But when I requested they honor their guarantee, they got denied it. When I went to the BBB, they refunded the guarantee premium, not the trees. Buyer beware these guys are total scammers.
The tree bushes had no leafs on them but I planted anyway because they said on the website that they had a 1 year warranty. In spring 1 was dead I called and Christian said they would not replace it because I didn't buy the warranty, I told him it says 1 year warranty he said I didn't buy the warranty. I told him thats false advertising.
I ordered arborvitae trees and one Japanese maple. The arborvitae trees looked great and are doing well. The Japanese maple is a little more delicate and came with some broken branches and a little browning on the leaves. Hopefully it recovers fully. I think it will.
I was under the impression having never ordered plants online that when it said instant garden 1 gallon 3 gallon 5 gallons I was paying for a more adult version of the plant so I justified spending $180 on four only to have the box show up and pretty much plant sticks with a few green leaves in my yard. NEVER AGAIN!
I wouldn't buy this again total waste of money. The first fwe day it was doing good but i doint know what happened to it it starting wiltingvery bad we tried everything but it still going down i an very disappointed for what i paid for iti wish i could get a refund for it or a replacement at least
On March 30 I ordered 4 trees and a bush. As of today May 19th I have recieved 2 trees, one was the wrong size. I get an email advertising blueberry bush sale, it reminded me I still have not recieved my blueberry bush. I just cancelled it. BUYER BE WARE terrible company. I wish I could leave a negative star!
Easy ordering- one plant out of six arrived with a few small branches broken. Wish they would have shipped it separately, but very happy overall with service.
Packaged perfectly, have been potted and positioned into our gardens. Plan on purchasing more however, you have many species out of stock making us look elsewhere.
Purchased and planted this in late April. Description stated that it's a fast growing versatile plant. It's not. We are disappointed because it is basically the same size now 1½ later.
Unethical tactics. If you order something and want to cancel it a moment later they WILL charge you 20% AND nothing was packed or done yet its moments later! Scam artists. Trees are usually in poor shape
Or dying. SAFE YOURSELF SOME HEADACHES. Dont buy here. RIP OFF
The 6' Thuja Green Giant arrived in nice packaging. Very healthy looking and easy to plant.
Liked the root stimulator that was included too.
My father bought few trees for our new house that he is building, trees arrived pretty quickly and not damaged at all! We think thetreecenter.com deserves 5 stars! Thanks thetreecenter.com!
Ordered 2 emerald green for spent $200 and both plants are sick and died in 6 weeks. VERY careful about this company. I'll never using this trash company again.
The trees were abut 3 ft tall and looked healthy. Arrived very promptly. Smooth transaction. I was kept apprised of their arrival time so i was able to coordinate and have them planted soon after.
Overview
TheTreeCenter has a rating of 2.7 stars from 204 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TheTreeCenter most frequently mention customer service, local nursery and gallon pot. TheTreeCenter ranks 3rd among Trees sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members