TheTreeCenter

I am new to TheTreeCenter this season and I have gotten 3 separate large orders and they knocked it out of the park each time. Plants arrive in great shape due to their wonderful packing methods. I got a great vibe from their website and I have not been disappointed. I love all the information available on their site also, it makes me more confident in what I should order for each area I am planting. I will continue to order from them until I am out of room!

I received the wrong size and color tree. I paid $89 for a 5 gallon pink dogwood. I was told it would be 4-5 feet tall.
It arrived a month later then it was supposed to, without the starter fertilizer I ordered... it's white, it's in a 3 1/2 gallon pot and measures 2 1/2 feet tall. It has the girth of a twig. I submitted numerous emails and tickets. No response. Called multiple times and got disconnected. Today I finally received a generic email that simply said "Thank you, The Tree Center"
No actual response, no refund, no resolution
ZERO customer service.
Egregious company.
Waste of time and money.

I ordered two tulip poplars saplings in October and they came well packaged. They were leafed out and We planted them along our driveway. Have been keeping them well watered. Sprayed them with deer repellent as we have problems with deer. He they make it through the winter.

We planted one in our yard 25 years ago and it is now over 30 feet tall with excellent shape and bright yellow leaves in the fall. It was a good choice in full sun.

The Tree Center
US
Rated 1 out of 5 stars
Purchased 3 trees and received them…
Purchased 3 trees and received them infested with bugs. Called and emailed. I did everything they asked me to do and they refused to help. Turned them into the Better Business bureau and the case was closed as Unresolved because they do NOT HONOR THEIR WARRENTY. Stay away from them.

Beware of buying from this company! The pictures of trees they have on line are very deceiving. My tree arrived in a pot with loose dirt instead of a bag as promised in the description. The tree was so small that you could not plant in the down. I paid $126.00 for this tree that was worth about $25.00. Don't fall for their pictures or descriptions of trees and plants. You will disappointed. I issued a complaint with them and they never contacted me. Do not waste your money buying from this money..

They arrived well-packaged, with instructions, and I haven't managed to kill any of them yet. My track record with trees and shrubs is pretty spotty, so I'm not really qualified to tell a good one from a bad one. (Only three of the eight trees from last fall, bought from a local orchard, made it through the winter.) But the process was really smooth, the instructions on the site and with the packaging were really helpful, and I'm hoping for the best.

Orderd 2- #7 spartan junipers, was told by customer service they were 5-6 feet tall. FedEx was not helpful, they moved the bushes three times in the Denver area before delivering. The painfully spindly bushes that arrived are clearly end of season stock when compared with a less expensive identical bush grown by Monrovia that I purchased from a local big box store. One of the two was staked (unable to stand up on its own), the top 6" sprig broken off by the stake. Customer service agreed to replace them BUT would not/could not assure they would ship a more mature product and could not tell me when they would get more. Guess which two came from the The TreeCenter?

Trees were undersized. I ordered a number of trees. One variety was a 5 gal container (Ginkgo). It arrived as a 45" hgt tree, apparently The Tree Center Staff felt that since no expected height thresholds are specified on their website that there is no concern. Was not eligible for credit or return. The tree died 90 days later. I also bought Birch trees. The central leader of the trees were cut to fit in the shipping box. This stunted the growth and will lead to life-long form issues. Obvious reasons why not to buy on-line trees. Your local box store is a much better choice... even better would be your local nursery.

I agree with the comment about finding better quality at the local nursery. I decided to try this online service instead of the local nursery, thinking that I'd get bigger, well-established specimens for the price. The four 5 gallon rhododendrons (Nova Zembla) I received are much smaller, pruned extensively so that there's not much to show as a statement. They look kind of tired, worn out, and not flourishing. They will grow, of course, but it was a shock to get the four narrow, small plants stuffed into boxes. Not worth the $260. I won't order again.

The customer service, however, was helpful.