Overview
The First Group has a rating of 4.4 stars from 3,458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.
They say they are selling property apartments where as they are not but they are a vacation club totally misleading information
I have a great experience. Hospitality was the best.
Explaining Stage payment is up to expectations.
Great projects by The first group. The only point that I missed at the start was the actual investment of ownership. Overall very professional people and great opportunities for investors.
In general the overall experience is ok, however I'm a bit disappointed with the thing that I was told that the package includes my kids as well but I need to pay additionally for services and entertainment for them. I asked about that when I was buying a voucher, got the response that the voucher will cover my whole family. I also feel a bit overwhelmed with questions about my personal life, preferences, etc.
Good short trip along with good guide personnel from your side
Dear Mr. Mohamed,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
مساء الفل من لا يشكر الناس لا يشكر الله. شكرا للجميع وفريق العمل. كانت تجربةجميلة مع الشركة من المتابعة والإهتمام بالعميل... وحتى موظفين الفندق كانوا جدا لطفين متعاونين. بالتوفيق للجميع، ومزيدا من النجاح والتقدم.
عزيزي السيد عبير،
لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.
نتطلع لخدمتك مرة أخرى قريبًا!
مع وافر الاحترام والتقدير،
ذا فيرست جروب
I like the service. Reply to questions on time. I wish to have more to say once I come to Dubai and experience the activities and hotel facilities.
Dear Mr. Happy,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
I have been sending u emails and u chose not to reply. How then do u expect me to get more information from you?
Dear Mr. Brian,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Its first time using this website lets see how it goes
Dear Mr. Asad,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
We were showed a coastal complex at the time of presentation but no time is available.
It was a good experience that I won't miss any and I will try my possible best to make my colleagues aware of it
Dear Mr. Bright,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
From the offset, we felt at home and comfortable engaging with the First Group Team. The experience was respectful and positive. Furthermore, the team is considerate and empathetic in their approach and actions.
Dear Mr. Wasfie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you felt at home and comfortable with us. Our goal is always to create a respectful and positive experience, so it's great to know that our approach resonated with you. We appreciate your kind words and look forward to the opportunity to work with you again in the future!
Warm regards,
The First Group
I am in contact with you before 11 days without any results until today. Because we were decided to travel at 14 oct.
The site seeing was great, explanation by your team on what the investment comes with and the befits as a foreigner.
Dear Mr. Joseph,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Nothing thank you so much that's fine and appreciate your fast response
Dear Ms. Shirley,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
We had a wonderfull experience with the First Group.Firstly we were provided transport from our hotel and introduced to the team.We we offered something to drink.We were introduced to the First Group,and learnt that they owns about 19 hotels and 35 resorts in Dubai.First we went to mellenium hotel,the ciel tower the tallest hotel in the World we only saw it outside and went to palm jumeirah.We introduced to the packages they have.It was a nice experience
Dear Mr. Mutsembi,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
I Couldnt use Dubai leave certificate delivred by firs group, even that i made all necessery steps and booked in the propoed period but i didnt get confirmation for the stay
So i concluded that i will not go further more with The first Group
It was a beautiful trip and an interesting experience
The reception was very good and the company's employees were wonderful in dealing and very skilled
Dear Mr. Mohamed,
We are glad that you had a great time in Dubai!
Thank you for choosing us, and we eagerly anticipate the opportunity to serve you again in the future.
Warm regards,
The First Group
تجربة مميزة، واجهة التطبيق واضحة ، تسهل التصفح و اختيار المميزات و المعلومات
عزيزي السيد مهند ،
شكرًا لك على ملاحظاتك. لقد سعدنا لسماع أنك قد حظيت بتجربة إيجابية بصورة عامة.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
The booking process for a vacation is simple and hassle-free. The user interface is intuitive and user-friendly.
أتمنى المره هاي تكون الخدمة افضل من المره الماضيه كانت تجربة سيئا
عزيزي السيد نيكولاس ،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
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- Dubai, United Arab Emirates
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. S.P P,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group