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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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AE
1 review
0 helpful votes
Follow Joseph J.
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I wanted that my week in Dubai never finish, it was Fun, very organized and full of new activities.
Absolutely I would buy this package every year.
Hamam Abdessamed were all the time with us step by step to make it easier and more comfortable.
Thank you The first group for this lovely experience

Date of experience: March 16, 2023
TFG D. The First Group Rep
over a year old

Dear Joseph,

Thank you for taking the time to leave us such a wonderful review. We are very pleased to hear that you had a pleasant experience. We take pride in providing excellent customer service and it is gratifying to know that our team members made a positive impression.

We look forward to having you back in Dubai and will make sure to make this trip even more memorable!

Kind regards,
The First Group

AE
1 review
0 helpful votes
Follow Linda K.
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I got a message when I was in the middle of a stopover in Istanbul. A member of the hotel was concerned about our arrival, all this to discover because Nour planned for us a romantic set up decoration to surprise us, Nothing to say it was an impeccable suite as in the photos. I was there in July, I would simply like to say thank Ms. Nour who also speaks fluent French in addition to listening from our arrival until our departure. If I come back to Dubai it has to be this hotel. In addition, the view from our suite was simply magnificent and this balcony. Thank you to the whole team of this establishment. Without forgetting anyone!
Experience with Enhanced Health and Sanitation Measures Nothing to say everything was impeccable!

Date of experience: September 5, 2021
AE
1 review
0 helpful votes
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Great
June 19, 2023

First Group is an exceptional property management company. Their dedication to excellence is evident in their prompt and professional service. They go above and beyond to ensure tenants' satisfaction and handle property maintenance efficiently. With their expertise, I trust my property is in capable hands. Highly recommended!

Date of experience: June 19, 2023
TFG D. The First Group Rep
over a year old

Dear Miuz,

Thank you so much for taking out the time to write such a thorough review

We highly value our investor community, and we couldn’t be more delighted to read about your positive experience as an investor with us. We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group

Illinois
1 review
1 helpful vote
Follow Kenneth G.
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First group never show you the property that you might stay in. They just mention possible of three hotel around Dubai. They never tell you if you want to cancel your agreement you must do so in so many days. So I hope all is well in the future.

Date of experience: October 27, 2021
AE
1 review
0 helpful votes
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Happy Customer Gloria
April 8, 2022

It was a warm welcome from everyone from the time I arrived to the point of purchasing a package. They made us feel very welcome! I look forward to doing more business with The First Group. Excellent Customer Service!

Date of experience: April 7, 2022
TFG D. The First Group Rep
over a year old

Dear Gloria,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.

Best regards,
The First Group

AE
1 review
0 helpful votes
Follow Otsile B.
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Thank you TFG
An amazing hotel in a beautiful location
Extremely friendly and professional staff.
The investment tour was interesting and we hope to invest in the future.
Thanks to Yacine for assisting us during our stay. We are already planning our next stay.

Date of experience: May 23, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Otsile,

Thank you for your feedback and for sharing your thoughts about your trip in Dubai as a Dubai Lifestyle Experience member.

We look forward to being of service for many years to come!

Warmest Regards,
The First Group

RU
1 review
1 helpful vote
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I am very satisfied
April 16, 2017

Its the 5th years of my familys partnership with TFG. As of today, we own several units in TECOM and Dubai Marina. The money flow is more than nice, and the whole working process of the company is nicely organized. Our manager keeps us updated on all the news, and we can get in touch any time we consider necessary. I highly value such a great customer service.

Date of experience: April 16, 2017
Zambia
1 review
0 helpful votes
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I was very happy to undergo the benefits of investing in Dubai. I was actually trying to figure out how I would invest in real estates and I think I will invest in a hotel room purchase.
Thank you so much for coming over to zambia.

Date of experience: April 27, 2022
Zimbabwe
1 review
0 helpful votes
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Exceptional Service
October 22, 2023
Updated review

From the moment you arrive, the quality of service from shuttle, to check in, the room quality, the fine dining plus all the outdoor experiences, checks off all boxes as a truly memorable experience and would do it all over again

Date of experience: October 22, 2023

Simplified plus works
October 21, 2023
Previous review

Simplified plus works

Date of experience: October 20, 2023
GB
1 review
1 helpful vote
Follow Zahid X.
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It's waste of time and they will treat you disrespectful if you don't pay the money they are asking for and same moment they start insulting you its completely waste of time and this people are scam..

Date of experience: March 6, 2024
TFG D. The First Group Rep
over a year old

Dear Zahid,

We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.

Kind regards,
The First Group

Germany
1 review
0 helpful votes
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Need response for my reservation request
June 9, 2023

I have not received any response to my travel request. I called Mohamed Samir so many times at *******646 but no response. We have paid in full one year ago and we are worried that we will not be able to use it when we need. Hope it is not scam. I may have to report if we do not get a response.
Oswald Crasta
*******504

Date of experience: June 8, 2023
AE
1 review
0 helpful votes
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Presentation for Ciel property, Dubai
September 5, 2023

The First Group introduced me to their upcoming Ciel Hotel, Dubai. I learned that TFG is offering room units for sale to investors. I like Ciel a lot - great location, upmarket clientele profile and great architecture.
In the end, I did not proceed but only because I decided I was not ready to invest into Dubai yet. I feel I need to become more knowledgeable first.

Date of experience: September 5, 2023
TFG D. The First Group Rep
over a year old

Dear Vincent,

Thank you for your review. We greatly appreciate you taking the time to share your experience.

We highly value our investor community, and we couldn’t be more delighted to read about your positive experience with The First Group.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

We look forward to welcoming you to Dubai soon again!

Warmest Regards,
The First Group

AE
1 review
0 helpful votes
Follow Prakash L.
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Good
May 5, 2022

Well the consultant showed his good professional skills despite some misunderstanding previously, he has been very helpful and hope he continue moving forward in his career, he also showed the great performance of his company

Date of experience: April 4, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Prakash,

Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with our team members.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

Kind regards,
The First Group

GB
1 review
5 helpful votes
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I would like to make a positive review but unfortunately since investing with The First Group I have never been told the truth about my investment and still to date when I've been reasonable with correspondence and payments I'm no further forward. Read the reviews investors especially the lower score as they are a better reflection of the truth.

Date of experience: April 11, 2017
AE
1 review
0 helpful votes
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Misleading
September 19, 2023

Not impressed. I feel I was mislead by the process - not sales agent fault. Everyone was really friendly including sale agent and was made to feel important and royal until I mentioned that I need sleep on it before making decision. I felt that way more than 3 people were involved in sales process and things seem to be fake. Do you the fact that I did not sign, I was seriously considering until the way the exit occured. The exit strategy was not comfortable at all and extremely awkward. It was like walk of shame because I did not sign. A walk of shame including the ride back with taxi. I did not appreciate at all. And for that reason I would not want to associated with the first group or even accept their 2 free hotel nights which is also about misleading. In the end because of this uncomfortable feeling, I am happy I did not take the package, because I how I was made to feel when I left the hotel. Not a good feeling at all. Amazing hospitality in the beginning but not for exit.

Date of experience: August 20, 2023
South Africa
1 review
1 helpful vote
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We are travelling with two other couples who bought the same package. We have to being staying in the same Hotel and have the same dates. This is not negotiable. We need this confirmation urgently so that we can book out tickets with Emirates.

Date of experience: February 4, 2022
Saudi Arabia
1 review
8 helpful votes
Follow Mowaffag F.
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Check the return of investment before you sign any contract with them. It will be much helpful if you find real investor to ask about the revenue. I will try to keep the community updated on my investment. My project is called The Place at Dubai Marina. They distribute profits every 6 months so far in 2021-2022 first 6 months was 27 k dirhams and second 6 months was 12 k dirhams so return of investment of is 2.6 %. In 2020 -2021 was nothing because of Covid-19 they said.

Date of experience: October 1, 2021
AE
1 review
0 helpful votes
Follow Abdelkader W.
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It was a beautiful day and there is professionalism in dealing, especially the person assigned to deal with me in a record time. He was able to introduce me to the great work that the group is doing, and the next one is better. Thank you for the good reception the staff

Date of experience: November 9, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Abdelkader,

Thank you for your review and feedback on the service you received.

We pride ourselves in delivering exceptional customer service!

We look forward to welcoming you to Dubai!

Warmest regards,
The First Group

Germany
1 review
0 helpful votes
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Very nice everything but one detail missing
February 3, 2022

I got promised an extra voucher, additionally to the others, for a romantic dinner for two. This voucher still hasn't been sent to me. I asked a few days ago already via e-mail but have neither got the voucher itself nor a reply to my e-mail.

Date of experience: February 3, 2022
Turkey
1 review
0 helpful votes
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Up to this moment I can not evaluate my experience,I need to spend my holiday to decide this,but I checked the hotels prices on my booking.com since I am a genius member and found the prices are relatively close...close

Date of experience: January 7, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Mudher,

Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.

We look forward to welcoming you to Dubai!

Safe travels,
The First Group