Buyer beware. My rating is solely on their shady return process. There is no clear return policy on the website so I followed the paper instructions that came inside my package: emailed order #, photos (weird) and reason for return which became a lengthy negotiation. First they offered half store credit to keep the clothes due to sustainability reasons which I declined. Then they offered 100% credit while slipping in "can you provide your measurements?" UM. ABSOLUTELY NOT. Eight emails later, I decided to return my entire order due to the service provided. You are responsible for the return shipping costs to New York on top of having it deducted from your order total which is outrageous! In total I paid $21 in shipping fees for a $95 order. As for the quality—clearly fast fashion; on par with ZARA

So excited I found this store! I saw them on an Instagram ad, and I don't usually trust those stores as they are too good to be true, but I read some reviews, gave it a shot, and Commense is a legit store. The clothes were cute and quality matched the pictures. Shipping was a little slow which is to be expected. Customer service was responsive about my returns.

I would NEVER order with them again! Their ad kept following me on all social media platforms till i caved in and got a bunch of clothes. BIG MISTAKE. The quality of products is just OKAY and the size is off. The shipping takes forever even if you pay for priority shipping. I ordered priority and got the items in two sets. The whole order reached after a month! And their return polocy is horrible! Apart from a small return window, they ask you to send pictures of each item purchased with reasons for return. There is no return label and you have to pay for shipping to China. Their customer service is only via email and they take more than a day to respond. Still haven't got the return money so might come back and update. No point in wasting your money and time with them. There are a lot of better options.

Poor quality, itchy fabric and terrible return process. Have to reach out via email to return, then open a support case. I have sent 6 messages in the support case requesting a return and have been ghosted. Oh and apparently you pay for your return shipping. I'm still waiting for official return label/ process despite many reach outs

This company does great marketing. Their great photography & stylish clothes are all over social media. I fell into the trap. Clothes are not even fit to wear. So cheap, terrible fit, they won't accept returns, they are rude in email. China company. Like a Temu, do NOT waste your money.

I was impressed with my first order from Commense. I ordered four dresses and 1 pant. All but one dress were well made perfect fits. The dress that didn't fit was well made, just not for my form. Upon my request for return/refund I was presented with two environmentally friendly options, a feature of their sustainable fashion policy. I was quite impressed by this policy that I will be sure to continue shopping here for the foreseeable future.

Unfortunately the sizing is off on majority of my order but the customer service was fast and the clothes are actually really good quality.
Will order in the future.

Great return policy they have makes them trustworthy. I enjoyed shopping. Thank you so much for making shopping fun.

The quality was much better than I anticipated. I only had issues with the sizing. Now that i figured out the accurate sizes, i'll shop more.

This has been my first time purchasing clothes from Commense and it has been wonderful, even though some pieces didn't worked out for me. The customer service is very responsive and helpful. While sorting our a return request, they really take their environmental goals seriously and always find solutions to decrease their carbon footprint. I really loved that about them. Please keep supporting companies like this!

I was so impressed with the quality of these dresses. I was getting instagram ads from this site and wasn't sure if I should trust it but I found some reviews on Reddit and thought I'd risk it. I'm so glad I did! These dresses are a lot better quality than Shein and although they're a bit too small for me customer service has been really helpful. I highly recommend this site if you're looking for well made and affordable dresses.

Return policy is not accommodating at all. Got dresses that don't fit very well and the options explicitly given to me were: an 80% refund but as store credit, or to donate the clothes I bought. As a customer, you want to be able to get your money's worth, which I did not at all. I am very unsatisfied and will not shop here again.

This company has screwed over me and so many of my influencer friends do not order from here. Melissa is so unprofessional they will message you for a collaboration, send you a link of last seasons clothes you can only pick from because everything's on sale and they're trying to get rid of it, not pay you and then not hold up their end of the collaboration! Trash company

The clothes are decent, I didn't see a huge quality issue (for the price I wasn't expecting high quality) as some have mentioned. But it took about 5 weeks to receive the clothes and when I needed to return 3 items (out of 9) because they didn't fit, they have this crazy back and forth emailing required which needs photos and detailed explanations about why you need to return them. THEN they decide if you can. If it fits the criteria of an allowed return they negotiate that you keep the clothes and take the amount of the clothes in store credit, or keep the clothes and half of the money back. I bought one skirt in two sizes as I read it ran small and neither skirts fit, so WHY would I want to keep them? The whole back and forth has currently taken over a week and 5 emails, and I still don't know the outcome. And I've read they make you get a $30 return label for the clothes, so essentially you end up paying for shipping both ways.
WTH?
Don't they care about return business? Until this nonsense I likely would have ordered for my daughter again (the bulk of the order) as she is an easier fit and her quality standards are lower. But needless to say that's not happening after this.
Do not buy from them unless you are fine with a 5 week delivery time and basically a store credit if the items don't fit.

Cannot believe how amazing the quality was for the price.
Customer service was responsive and very helpful.
Clothes shipped same day i placed the order and arrived in less than a week!
100% recommending to everyone i know :)

I bought a dress for $36 and when I needed to return it because it did not fit properly, they told me that I would only be receiving $11 back since the label for return would be $25. Will never purchase from here again. Very disappointed.

Recently ordered from here. Paid for express shipping (4-7 business days) I went to track my package and for 4 days it only says a shipping label was created. I reached out to commence and they sent me a link saying they shipped it, but it showed the same thing, FedEx awaiting package. I reached out to FedEx to confirm. Really frustrated about this. The clothes looked very cute and I don't want to have to cancel my order, but I need them before a big move hence the fast shipping that I paid for. Worried this site is a scam.

Recently bought multiple items from Commense clothes, they were made with cheap material and all are in wrong size. Seems they don't have a clue of western sizing although they try to sell in the US. Tried to return, but there is no phone number to call. The email is the only option for service which is responding very slowly and the service was cold - they refused to refund but to offer partial store credit. There is no response at all if you don't want the store credit. What a terrible place to shop. All time and money were wasted. Don't shop there!

The fashion really is timeless and elegant. I've loved every piece I've received and already can't wait to buy more! The prices are so good for the quality of these items and they're constantly running promotions and codes!

Just recieved my first order from The Commense love their product. Everything fit nicely and is made with soft, quality material. Already getting compliments & questions about my dress. Will order again & recommend to friends.