TFsource

Still waiting for a pre-order placed last October.
They said they are still sitting for the product. They also moved one of the items they had in stock to a preorder item they don't have...

They didn't return my inquiry in the timely manner posted on their website. In fact I never heard from them. Wasn't able to cancel Order and called multiple times within their office hours. I feel scammed and will never order from them again.

I was a happy customer for over 15 years, spending thousands of dollars building my Transformers MasterPiece collection from MP-01 to MP-54 with these guys. Over that time only one item came damaged and they quickly replaced it without charge. I thought great, if I ever need them they will be there... Then I ordered an item on 24Dec2022, within minutes I say their "special price" was not so great as it was $30 lower at BBTS, so I tried to cancel, unfortunately their shopping system doesn't have that, so I sent a message through their support portal. I received confirmation it was received and I'd get a reply within a day (standard automated reply). Sunday 25Dec passed, then Monday 26Dec2022 (observed holiday), these are all non-shipping days. They then shipped the item on Tuesday 27Dec2022, meaning they never bothered to read the message and then claimed it was my fault. I told them it's ok, just give me the $30 credit and they refused. So sad to see this many years of loyalty flushed down the toilet. I lost my shipping and paid for the return shipping over $30 different, even if it were $1, it is the principle. This experience should be very telling, don't support this company, there are far better sites like Bigbadtoystore.com with better selection, better shopping tools, better prices and most importantly better service.

So I have an order on Stack for a mint Asia Exclusive Masterpiece Grimlock and 3 other masterpiece preorders. They had some issues with the credit card I used and just decided to close my account completely because of that and a cancelled order I did a year ago (which I did pay restocking fees for). Something about too many cancellations. Really? Very unprofessional. Didn't even give me a chance. What a joke of a site! Now, I can't even get a mint Asia exclusive Grimlock unless I pay way too much. Should have stuck with BBTS. Ughhhh!

This site overcharges on shipping outside of the contiguous US. Alaska is PART of the US. The postal service charges that same to ship to Alaska that it does to Maine. YET, this company will charge $50+ to ship a masterpiece figure to Alaska, whereas, BBTS only charges $20. There is NO relevant reason for the excess charge except price gouging and greed.

Stay Away from this site at all costs! BBTS, The Chosen Prime, ShowZ and ToyDojo are all better options for your Transformers collection

I have read the reviews and have to say that after purchasing 20 different TFs I have had no complaints at all. One or two items were pushed back but when I reached out to them I had a polite reply in under 24 hours. I have ordered from BBTS and Side Show as well and find all three have been great. Everything I have ordered from TFsource has arrived intact and undamaged. I have paid great prices for the pieces I have purchased and have had great communication with the staff when something has been delayed. I give the 5 stars! I hate that others seem to have had bad experiences, I have only had great ones with this company and will continue purchasing from them.

Like many Masterpiece Transformers Collectors I tried to save a buck and switched from my long time go to company BBTS and tried preordering from TFSource. BIG MISTAKE. I have no shipping or condition complaints. I was suspicious in the beginning because they only offer email as a form of contact for customer service. This is not a good policy. Additionally, they are selective and inconsistent in responding and are in my opinion, hostile in attitude. Also, I feel it is poor practice to charge a customer for a preorder before the preorder is released and/or shipped. Very few places still do this. This entire company reeks of a mom's basement-fanboy run business and seems to operate as such. Save yourself the time and hassle and go to BBTS, suck it up and pay for the shipping. In the end, things will work out a lot better for everyone.,

Terrible customer service, very rude and unprofessional. Had an expensive pre-order I selected to be shipped using usps. They decided to ship it using the cheapest, most worthless shipping service around. They were emailed and requested to use the shipping service I selected. Request ignored, and go figure the package gets sent to the wrong address. Not the first time they have pulled this stunt, and when I finally had enough of it Diane decided to use the talk over you method stating they feel they have the right to save a few bucks. They lost my previous order, somehow I got to lose the $7.30 I paid for shipping on top of making two trips to the post office looking for my lost package. They have a problem responding to e-mails, calling them is about the only option that may get you somewhere. In my case, I got to hear a crabby old cow whine and complain about me finally getting upset with them. You cannot be the nice guy after all the crap they pull, even my strong reserve was broken. I do however pride myself for not dropping myself down to Diane's level as I remained calm with my complaints. I'm all done with them, would prefer to pay extra elsewhere just to avoid the hassles this place puts you through. Always a problem, not worth saving a few bucks when you add up all the time and effort you need to add to your order.

I was ripped off too. These people are nothing but CRIMINALS. I preordered the Ramjet Masterpiece and they left we waiting for four months AFTER its release claiming that Takara "recalled" their stock to fix an issue with the shoulders of the toy. Eventually this turned out to be a lie, but what's UNBELIEVABLE is that after they took my money and deposited it into their bank account, they contacted me saying that they didn't feel confident accepting a credit card from my country. They cancelled the transaction and returned my money and I was left having to pay ALL BANK FEES because they didn't issue the refund using the correct protocol. These people are garbage.

1) TF Source has better customer care than BBTS, Amazon, and Ebay combined.
I have had the ABSOLUTE worst customer care experiences EVER with BBTS.
2) There stack program is far better than BBTS' Pile of Loot. TF Source has much better rules than BBTS.
3) It is 1,000 X's easier to find product on TF Source than BBTS, or Robot Kingdom, or TF Direct.
4) TF Source has the the beat points rewards system I've EVER seen.
5) Unlike other web based stores, such as Robot Kingdom and TF Direct, TF Source had no problems recognizing my email address. Even major companies like Allstate, Geico, and Toys R Us had trouble with my email.
I tried to add a photo of one of my packing slips to prove I shop with them. Not sure if it uploaded.

$25 for a 25 cent piece of plastic i should have received in the first place. I'll never do business with them again

If you expect your items to arrive within six months, do not order from here. Waiting 4 months for "preorders" that have been on store shelves for 3 months. DO NOT WASTE YOUR MONEY HERE. GO TO BBTS.