I was looking for a suitable template and package - as I´m not so experienced in website design I didn´t know much about the possible offers. Caroline helped me through the jungle of options! It was really great to know her on my side! Thank You
It was an amazing experience doing business with TemplateMonster. I had a few questions. Which were responded promptly by Michelle and made it further easier.
The templates they provide are also amazing.
Pre sale chat guy (Simon) did a great job navigating and answering my questions. It's priceless since this is my first time trying out template monster. (Ive been using En***o Ma***t) Great experience!
I've purchased a few templates from templatemonster now. I can say without a doubt the customer service is spot on. I did not however have great success with their SEO packages, but all other packages were top notch. I highly recommend! P.S. Lori was outstanding
I was going round and round choosing between layouts as there obviously are dozens of options whatever may be your niche. He gave me the gentle push I needed by recommending one quickly that is clean, neat, a lot like msn.com, which is what I wanted, and then quickly steered me toward a sufficient hosting site. Thanks! No more treading tires waiting to GO. Now it's green light and accelerator.
So far; great! Just contacted TemplateMonster. Had a very good chat with Archie from the Sales. He is patient, knowledgeable and kind. I am hoping to meet with the same, professional standard from the assisting host when working on my new website.
Was considering one of their superb templates. But reviews online are awful, chat support was not very useful (other than "buy hosting too").
Also found this very interesting page about their moto CMS tool. http://www.webdesignerforum.co.uk/topic/*******-anyone-know-about-moto-cms-need-some-insite-and-review-from-a-designer-stand-point/
Found this resource for template, very serious, lots of real questions and support: http://themeforest.net
I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!
1. More than a month I can't install the template on a European hosting
2. Communication via email only
3. Every time writes a new Holly Molly whom needs to describe the situation from the very beginning
4. Personal manager ignores letters
5. Contacting management is not possible
I really can recommend templatemonster, because they always have fresh affordable templates with state of the art programming and with their chat function they deliver fast support for finding the right template. A good source for any webdesigner says Mrs Smith. Smart Marketing http://www.mrs-smith.com:-)
Shane was polite and helpful at all times. I always purchase templates from TM. After trying with several template merchants, I can say that TM is the one which best fits my needs. From Sales to Tech Support, they always give you 101% effort.
I'm surprised there are so many negative reviews of TemplateMonster. I've had just excellent experience with them. I may definitely say they are the best company to choose templates from! They provide good products and support. Their team is very polite and always helps me with any problem I have. Just positive impressions. Try them once and you'll never go anywhere else!
Had big problems with my site & Word Press. It essentially was not Template Monster's product, that caused the problem, however they had it repaired in a matter of a few emails and online discussions. Great outcome. :)
You never get your money back even if the product doesn't work. And at some point you don't get any feedback from support at all. This borders on fraud.
And negative reviews about a product are suppressed.
I can only advise anyone not to buy anything there that they haven't had a chance to try out properly.
I have already bought the third template and every time I am surprised at the very attentive attitude towards my person. Now for me there are no questions where to buy a site template - only in TemplateMonster.
Template Monster provides to my company the best templates to Wordpress. Includes SEO, responsive, nice images, good price. Also support is awesome, never had a problem without a solution. I really can't understand the bad reviews to TM in this website, totally fake.
Andrea, who helped me on chat, has done a great job on explaining the details and answering my questions. She was patient and kind. This is definitely the company that I will work with soon. Thank you!
I am so fed up tonight,, 3 hours I have spent with useless tech support, all I want to do is free up one license and buy 5 more... Its simply impossible 3 hours! And I am still in chat right now! It's ludicrous! REALLY guys spend your money elsewhere. The ONE model is a complete joke too do not get sucked into that trap and don't use it if you do as you won't get your money back. The whole thing has gone south this year I have no idea why they were fine once. But now they owe me 3 hours so I owe them plenty of reviews.
In today's digital / automated moment we live in an actual human was available to address my concerns. Looking forward to getting the product installed and working without issues but in case of hiccups I hope support will be as timely and impressive.
Andrea, my template consultant for today was highly efficient and great to interact with.
Being a first timer on this site, it was very helpful to have somebody like her 'holding my hand' in the process.
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oksana,
Please accept our sincere apologies. Usually there are no location dependent restrictions, except rare cases, and according to our specialists the problems you faced most probably were caused by your server settings. As for the chat support, currently it is available 24/7 in English.
Our customer care team agents will contact you soon, so you could discuss the problems and find the best solution.
Thank you for the feedback.