Two weeks ago I uploaded my first designs (3) to my storefront late Thursday night. I did it this way so that the 72 hour deal that is automatic with with new designs would be for the full weekend. The next day I looked on the site and decided to do some searches to see where my designs showed, however neither any of my designs nor my storefront would show up in any searches or anywhere on the site without a direct link to any of them.

Noticing this I sent a message through the form on the site, asking if there was a reason these weren't showing up and what could be done to fix the issue. About 1 AM that Monday I get an email stating "Thanks for reaching out, and before we review your request, please make sure that you have added a profile image, banner, bio, social media links, and at least 10 designs in your storefront. Any account that does not meet these requirements will not be reviewed further for search."

I didn't have a bio or social media links because in the setup of the storefront it clearly stated that these were not necessary details and the focus should be on the designs customers are seeing, however I added a quick bio and a couple social media links. Though I still only had 3 designs because that is all that I had ready to upload.

After making these couple updates I emailed back asking why it was that I needed to have 10 designs in order to further reviewed for search. A big factor in my questioning this (which I stated) was because on the first page of the Newest Designers page, 7 of the 12 designers only had 1 or 2 designs (less than me) and one with 3 (same as me). This made no sense as to why their designs and storefronts were fully accessible anywhere on the site, while mine required direct links.

I never received a response back about this, however the next day (my designs had been live for 4 days) I get an email first thing stating that my account had been deleted for violation of the terms and conditions. Nothing was stated as to what violation was so my only thought was that I had said something wrong in the email, so I went back through the email then completely through their T&Cs and found no rules that would have been broken. So I sent an email to legal, as the notification mentioned, trying to figure out what the violation was. As well as replied to the notification to see if I could get a reply there.

Not a single peep.

After searching online for a couple days I discovered that this is a fairly common problem that people have, and even some that stated they sent a message to legal and got the issue fixed because the platform apparently likes to randomly remove accounts. So I sent another message to legal, as well as one to support. About a week later after no replies, I sent emails again and still have not heard a single thing.

Clearly they have a lot that needs worked on with a platform that randomly deletes accounts for no reason, as well as having support and legal teams that are completely non-responsive. I'm just glad that it happened within the first couple of days and that I had no sales yet.

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UPDATE: Over a month after sending emails to both support and legal, I finally got a single reply that stated "It appears your account was flagged for violating our terms and conditions. Please make sure to check out our Terms and Conditions."

Telling me that I was flagged for violating the T&Cs tells me nothing, especially being that in my initial email to them I stated that I had already read through the T&Cs and there was nothing in them that indicated anything that I had done. I told them this in my reply back and that the fact it took a month to get back to me and this was all they could say was pathetic, and that if I had actually done something wrong they should know what it was and be able to tell me.

I then got an email back from another person at legal, stating that if I believed the deletion was done in error to send over original files of the designs that had been on the site to show they were in fact mine. I sent over the originals two weeks ago and yet again, still no replies.

Their customer service is the absolute worst.

Horrible Printing Wrong Color
Never again $$250 Gone...

I happened across TeePublic via an ad on my Instagram stories, and while I almost never "bite" on such grabs, the shirt that happened to pop up had the exact graphic as a shirt I had 30 years ago. Needless to say, I was curious.

Popped over to TeePublic's url, and WOW! Much to my surprise, there were thousands of t-shirts to choose from; some with current graphics, others with long-gone tropes of nostalgia. And there I went... right down the rabbit hole of page after page of great designs. Not only was I now fully engulfed in t-shirt Elysium, but at $13.99 a pop, I knew I'd be spending some money.

As a first time buyer of the site, and a big guy (my nickname is Little Mountain), I was thrilled to see that every shirt I looked at was available in 2X-5X (I think... don't quote me on that), and multiple colors. That's just not something ya see these days. I decided I'd pick two shirts, one a 2X the other a 3X, and see how sizing ran. Prior to purchasing, I made sure the returns/exchange policy would allow for this, and I was stoked to see that indeed it did. Went through the super easy checkout, which allowed me to use PayPal (I prefer this when using new companies) and BAM... ten days later I had a bag of shirts!

Upon arrival, I quickly tried the shirts on, and as (somewhat) expected, the 2X ran a little small, but the 3X fit well, and the tees were quality, soft fabric with professionally applied graphics - opposed to some of these hack sites that merely iron on a design that will inevitably peel off after two washes.

Once finished, I opened my email to begin the process of an exchange, and lo-and-behold there was a "Delivered" message waiting for me, with instructions, in the event that I needed to make an exchange. I hit the link, which directed me to the exact place on TeePublic.com used for exchanges, and was done in less than five minutes. Within an hour, I received an email from Ryan stating that the exchange had been accepted, an order processed for my updated tee size, AND a note instructing me to "keep, use, or donate" the shirt that was too small. I mean, COME ON! How much more simple could this be? The answer... NONE!

If you're still awake, and interested in tee-shirts, DO NOT HESITATE to buy from TeePublic.com.

AMAZING selection!
FANTASTIC prices!
EVEN BETTER customer service!

If this is the typical transaction type for TeePublic, then I am a customer for life. Not only for myself, but for my two kids. With the holidays coming up, you can be sure that Santa will stop at TeePublic!

I recieved the correct size, but it ran small. Asked ZenDesk and problem solved! I LOVE TeePublic.

I had a damn good design and satire shirt for this political season. It was completely my idea and my drawing art on paper. I get a notice in e-mail stating the platform had pulled it. They gave no specific reason but just referred me to some generalized legal statements as you have to guess what they thought was either copyright infringement or other issue. I reviewed other messaging similar to mine and saw no issues I could have violated. In my opinion it could have been that the following sellers: (QAnonymous) (Anonymous_Artists) (AltrusianGrace) (Hashtagified) (Qbreakthru) (Boo Face Designs) (PatrioTEEism) (ReBunkers) (Stoney 09) (Artistic Ninja) (TS Studio) (Deadcat Design) (Demianak) (SLAaronJames) (Shariss) (Persa) (BlackSanta) (Shinevideo) (Kristie Miller) (Copper Rebel) (harrypottervids) or any number of far right design company could have reported my design. If they don't fix this and put my rendering back up, they not only permanently may havelost me as an artist but a customer as well. John@ Fat Ashley's T's

Got the cutest tshirt but I underestimated the size I needed. Exchange process was a piece of cake.

They are HORRIBLE, customer sad, very disappointed in them, order something, came and the color is WAYYYYYY off

I ordered my T-shirt on Monday April 6 which had a 7-10 business day shipping time frame. I did not receive any communication about my order, but they immediately charged my credit card. And not just an authorization hold, an actually charge. Most retailers will not charge until the order ships so it's interesting they charge immediate. After 7 business days, I reached out to find the status of my order. I received a very generic email from Jean Marie stating there were production delays due to the "current situation" and it should be shipped in a few business days and I would receive an email back. It's clear this is a canned response. The reason I ordered the tshirt was because it was a fun nostalgic piece and my friend and I thought it would be fun to get matching for our virtual get together during this current situation. We ordered at the same time. They also had not heard back and emailed and got the same exact response from Jean Marie. Same wording!

I responded back the next business day and asked for an update. All I received back was an email from Madalina telling me the date I ordered it - which I clearly know - and that it's still be processed. She told me delivery would not be before the tenth business day which is actually tomorrow.

I responded to that one as well and received a response from Iulia that there's a shortage of stock and they're working in an email to send to customers. I was refunded my shipping. I didn't ask for my shipping. I should have to pay for shipping. I asked for my product which has been charged already. My friend who ordered the same day, their shirt is arriving this week. They received their email shipment notice last week.

It's very disheartening that in the current situation, this is how consumers are treated. If it wasn't for the consumers, there'd be no business. What they do today is going to be what sets them apart going forward. At this point I feel like it's a scam. I'm never going to see my product and a chargeback will be filed on the tenth business day when I don't receive my order. In such a stressful time with the "current situation" not one representative took the time to look into this. They sent canned emails and brushed me off. They're taking advantage of vulnerable customers. It's really disgusting.

One thing went well, so they get a star for that: I ordered a size men's XL shirt, was too big and got it exchanged for a Large but there is no phone and email replies took days and days.
BUT Then I ordered another shirt, this time, the correct size men's Large. But they sent a size XL. Wrong.
Nine days and a dozen emails later, it turned into a mess. Apparently someone told another dept to expedite the replacement shirt shipping, which was nice, but they sent me a 'Rush' tee shirt. This was funny until I got the actual replacement shirt for my order but now this shirt has ink stains on the sleeves, the wrong color print, and is either a Child's or Women's Large, very narrow, instead of the Men's Large.
So I sent pictures of the stains, the purple (instead of black) print, and my new Women's pink size L shirt on top of the white replacement. They are the same size except for a bit of length difference. I also took pictures of both size tags.
That wasn't good enough for Teepublic.
Now they want me to take a picture with a tape measure, which I don't own. Keep in mind that Teepublic is the one who sent me the wrong size, and the replacement has stains AND the wrong color print.
I assume there is no phone number because they are not in the USA, and there seems to be a language barrier here.
I, too, thought it was nice supporting artists but this is the most exasperating experience.
I just want the dang shirt I ordered and paid for. They goofed and somehow I am the one who has to prove the size issue, when size is not the only problem here; it's stained and the wrong color!
They started off very polite and seemed to want to satisfy the customers but I really should have seen the red flag warning when I saw there is no phone number for this company. Unfortunately this was after the trouble started.
Be prepared for weeks of emails that take forever to take care of orders that are not right. The one CSR that seemed to end up handling this started getting back to me quicker but now wants the flippin' tape measure photo.
One phone call was all that was needed, if they're on the up and up.
The tape measure requirements seen here in their reviews speak volumes.
I guess the wrong color print and the stains aren't enough to get them to fix the problem. Which they caused.
I'm attaching a few of the pictures I sent.
And I will never order anything online without first checking not only the return policy ( theirs sounded great) but also a contact phone number!