TeamViewer

I purchased teamviewer as a once of payment.
Now teamviewer want me to purchase it again.
This would not happen if Teamviewer was an Australian Company.
I do not trust them so why let them onto your computer.
The share price has dived since they decided to charge again for a product that you have already paid for. I think teamviewer is going bellie up and this is a last attempt not to go BANKRUPT.

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests

TeamViewer works really well for me! I've been using TeamViewer for nearly five years, and I find it very user friendly, highly functional, and low footprint on my desktop. If all else fails, I'll read the manual (as with any software tool), and I don't have to do that much with TeamViewer; it's quite intuitive and easy to navigate.

TeamViewer: Falsely Accused of Commercial Use

I have been using TeamViewer for personal use for several years. I have always been satisfied with the service, until recently. I was recently notified by TeamViewer that my account had been limited because they suspected that I was using it for commercial use.

I contacted TeamViewer customer support several times to try to resolve the issue, but I was unable to get in touch with anyone. I am disappointed that TeamViewer has limited my account without providing any clear explanation or a way to appeal the decision.

I am also concerned about the fact that TeamViewer has been unable to provide me with any clear guidance on what constitutes commercial use. This makes it difficult for users to know if they are using the service in compliance with the terms of service.

I would not recommend TeamViewer for personal use. The company has unclear policies and procedures for personal use, and they do not provide a clear way for users to appeal decisions about personal use. If you are looking for a reliable remote access solution for personal use, I would recommend using a different product.

I have been a corporate Team Viewer user with a paid annual subscription for over 4 years. All in all it is a pretty good tool. I do however question the leadership decision making as far as new wiz bang features vs. completing just basic functionality. I have been asking for an audio cue when a new customer requests a session for over 3 years. They provide an audio cue when a chat message comes in, and an email when a session is requested, but not a simple basic audio cue. When working with multiple machines and monitors, this is a critical but simple ask. Their stubbornness is troubling and diminishing my confidence in the product.

I've been using this service a while and really glad that I found them once. Their service helps me to work on my home computer while I'm gone and it's funny but I can help my mom with her computer thanks to them

I used the free version of Team Viewer but ultimately needed to purchase the paid version. Happened to be out of town, and my account was flagged as "commercial". So, being between the proverbial "rock and a hard place", I purchased an annual license. Coming to the end of the year, I found another program that met my needs for 10% of the price. But found out that Team Viewer had "automatically" charged me for a second year. When I contacted them, the emailed back that I had failed to cancel a month before the contract ended, and so was out the money.:>( "Read the fine print", they said! So... I would say that Team Viewer is a good program, but has more features than I need, and costs more than I can afford. Getting in touch with them by phone is unreasonably difficult if not well nigh impossible. SO WATCH OUT!
If someone from Team Viewer would happen to read this, my name is Jim Siegrist. And I will be very glad to add to this review that you do offer refunds in situations such as mine, if you would offer to refund.

This tool is great, TeamViewer enable me to easily access my computer from anywhere and it works very well on my android phone

TeamViewer does not allow you to cancel an upcoming renewal unless you cancel your subscription more than 28 days before the prior subscription expires. This unnecessary restriction is predatory and cannot be justified from a customer's perspective (but it's great for TeamViewer's bank accounts!).

Renewals are billed on an annual basis. If I want to cancel an upcoming renewal prior to the new term I should be able to. NOTE: I'm not talking about cancelling my current year of service, I'm talking about cancelling my UPCOMING year of service.

Avoid this shady company at all costs.

The charged me over $200 for subscription. But can never get help. You can call *******253 number and it just hangs up after 30 minuets. Can't get anyone on the website. They keep automatically renewing and can't stop it. Nightmare

Teamviewer in previous years sent reminders 90 days in advance that the license was coming up for renewal, however this year Teamviewer conveniently failed to send me a renewal email and so the license automatically renewal, and the first I knew of it happening was when I received the invoice

Poor behaviour from a predatory organisation, no wonder the ratings are so low. There are many other alternatives for remote desktop support such as teams, which is free with your O365 subscription

I would not consider Teamviewer for any purpose or tool, submit you license cancellations and start using Microsoft Teams. It's a much better tool for remote support in the enterprise.

If I could give half a star that would have been too much still.

I just found out the hard way that if you no longer wish to renew your license, after the one year has expired, you have to notify them 28 days in advance.
They never wrote anything to let me know that the year was about to expire, I was only presented with an invoice for me to pay.
Upon refusal of payment, I started receiving threatening emails from Credit Reform, their Debt Collector company, that I am forced to pay, otherwise legal actions will be pursued against me.
I have not ever dealt with any other business, with such practices, beware and stay away from this company!
Let us also not forget how they used to sell perpetual, lifetime licenses to people, only to then start asking them for paying a subscription fee.
A shady company from every perspective!
The good thing is that there are many alternatives out there!
An expensive lesson learned, always make your due diligence and read up on a company practices, before you engage in making a contract with them.
Posts regarding TeamViewer's practices are all over the internet since 2016, and they do what they do, because "they can", disregarding any customer satisfaction.

Please make sure to cancel renewal any product when you buy it because you will be automatically renewed for double the price with no option to negotiate or change your licenses. Absolute Garbage company and waste of time to even call them. There many Better companies that they do not live from scamming customers.