Sweetwater

Sweetwater is really a good website, been dealing with them for many years. Hardly ever pay their listed website price - always ask for a better deal & usually get it. Can return items for refund or exchange, top technical help. Free shipping & they include a small bag of candy to sweeten up the deal... I usually give that away.

I've never had a customer service experience more professional than Sweetwater, It's a joy to spend money at their shop. They always follow up on items purchased with calls and emails to make sure the customer is satisfied. Sweetwater leads by example!

Sweetwater sound is the very best! They are the exemplification of outstanding service; the epitome of really great service.
I have had the pleasure of various purchases over the years and have always received delivery in a more than timely fashion.
The guarantee and return policy should be a standard throughout the industry, it is truly hassle-free, beyond reproach.
Clint Bransteter is my personal engineer and his knowledge of all things music is phenomenal; he is highly attentive, LISTENS, and has always offered viable solutions for my musical accoutrements that keep me well within my allotted budgetary constraints.

I have had the pleasure of doing business with Aaron Tremain at Sweetwater.com for about 10 years now. Aaron always returns my calls and messages promptly and I have never been disappointed in a purchase that Aaron helped me decide on. Sweetwater ships immediately and packs carefully, and you won't find better prices anywhere--including Amazon. When purchasing a musical instrument or equipment through Sweetwater, you can rest assured that it will arrive promptly and in pristine condition.

Our old 24 channel SR Mackie had some major issues after many years of service at my church. I emailed my sales rep Tad at Sweetwater that is was time for an upgrade. I stayed with the same style of mixer for its ease of use. This mixer is working great and sure sounds much better than its old predecessor. Tad at Sweetwater quoted the best price with no shipping charge. The board arrived on time as promised. The new board had the same footprint so it fit right back into my work station. I had it up and running in minutes. The preamps sound really clean. The new generation of this mixer has some nice features over the older generation and retains its rugged build.

I've been buying music gear for a long time, I'm 62 and been playing since I was 14. I have made several purchases from SweetWater over the past few months. From the assigned Sales Engineer (thanks Mark), to shipment/delivery times and tracking, to customer support and dealing with questions and replacements... They are just the best I've ever dealt with. Hands down. All of that with all the great blog articles, tutorials, and info you can find anything you need and need to know right on the Sweetwater site and YouTube channel. I simply won't buy anywhere else.

The first time I called sweetwater for help, I was hung up on in the middle of my sentence. Called again. Nobody picked up. I finally get thru and ask for a supervisor hung up on.again. 4 emails and 5 phone calls later and no response. This from a company who promotes their 24 hour award winning customer service.
I'm done with them. And that personal associate to help you they offer, I never spoke or heard from anyone there the whole time I was a customer. Must just be more "advertising" from a company that doesn't deserve your business/

Wow! I am looking at some of the negative reviews here and wondering why there are such polar opposite reviews. I've probably made somewhere in the neighborhood of 15-20 purchases from Sweetwater and have never had anything but outstanding support and service. It makes me wonder what happened to the people who had negative experiences with Sweetwater. Is it their sales consultant? I had a wonderful sales consultant, Keith Schreiber, who treated me like family and followed up with me about every three months to make sure everything was alright and to see if I needed anything. I say "had" because Keith moved to be closer to family after this Christmas. I'm perplexed to say the least. I'll check back after a purchase with my new sales consultant. As I said, I've had nothing but positive experiences with Sweetwater.

I made a mistake and ordered the Teacher/Student version of Pro Tools... I am neither a teacher nor a student and would obviously be ineligible to activate the software.

Chris Moseley called me up and left me a voice mail just moments after I placed my order to confirm exactly what I'd purchased... I sure am glad he did that! I called him back as soon as I listened to his message. Long story short, we got the order put "on hold" before it was shipped, saving me tons of time and headaches.

The responsiveness of Chris (and I also spoke to an Alex as well) basically turned what would've been a disastrous experience into a highly positive one. This was my first experience with Sweetwater, but I'll definitely be back to work with Chris Moseley for purchases in the future.