Sweetwater had a order delivered to me by FedEx. My order sat in oil some how. When the package was delivered I didn't see it as the stain was on the bottom of the box. I sat the package in a brand new recliner and opened it to observe what I had ordered.
When I remove the box from my recliner that's when I seen the stains on the box and in my new recliner.
I called and talked to The salesman who informed me that they couldn't do anything about the damage the stained box cause.
Ofcourse I was irate about the situation and informed Sweetwater I would never order from them again. I still had another order that I hadn't received yet Sweetwater canceled my order because I said I would never order from them again. I had no idea they canceled my order until I called today and found this out. Please don't use Sweetwater they are not honest people or company.
I asked to review the recorded call and was toled they didn't have access to it. What a great company to do this. Don't use Sweetwater not honest.
Sweet Water is the best music store in the United States Fast shipping and they stand behind there items!
They have a great selection, speedy delivery, Free extended warranty oh yes they send candy with your order LOL
Got amp hooked up & test ran it & all I can say is Wow, more power than I had hoped for ( not a bad thing) & extremely clean amp
I've had nothing but great dealings with Sweetwater, they sell awesome DJ equipment and the financing helps a bunch!
My order came so quickly and the staff personally reached out to me to make sure everything was correct with my order. I HIGHLY recommend!
Love it, great quality, supper excellent, love the color and great sound that it has. Love it, shareing with others how i love it.
Best online purchasing of music gear i have found. Quick shipping with great packing. Friendly and helpful salespersons. Good pricing.
Jerry, thank you for choosing Sweetwater for you music gear needs! We appreciate you and look forward to assisting you in the future!
-Stacia Brinneman, Sweetwater Customer Experience
Drew Foster is a rock solid sound engineer with taking the time to earnestly giving superlative adivice without up selling gear.
Sweetwaters personal attention to each customer goes above and beyond anything I have ever seen. Fast, efficient delivery of great products.
When you order you're contacted and there are follow ups whether it's $2K+ or $100 that you've spent. My go to for large purchases.
Fast shipping sweetwateris the best company for me. Great packaging.SWETTWATER.com in the near future
Atomic.
Jesse Cabral excellent.
ROPDNYC.com
As you might know i'm a Multi Platinum Engineer and Producer and i say Sweetwater is a Cut Above.
Thank you so much for your kind words! Our Sales Engineers strive to provide overall excellent care for each customer and Jesse is no exception. We have a goal of building relationships with each customer, so I am glad to hear that your experience with him has been a great one! We are excited to serve you in the future! I’ll be sure to pass your feedback along to Jesse!
Justin D. - Director of Customer Experience
If you want the best quality and lowest price,
The most serenity, and best advice,
Choose Sweetwater's paradise!
It all started out on a good note, so to speak. My sales engineer was excellent. So I went ahead and ordered an Ibanez TMB30. I'm new to bass, but not to guitar, so I thought it best to purchase something at a low cost to learn and practice on, then, if I enjoy playing bass, I will swing for a more expensive model. The bass came, and all was well until I noticed green markings on the back of the neck. They told me it was normal for maple. But, in my way of thinking, that wood stock should have been discarded. So I contacted them and they said they would ship out a replacement. The replacement came, and further disappointment set in. The alignment of the strings at the nut was way off center. So back the replacement went. Unfortunately, a guitar selling for less than $300 does not qualify for the 55-point inspection. After talking with the sales engineer, I decided to go ahead and purchase a Fender bass, considering 0% financing over 48 months. Well, at least, I thought, this one will qualify for the 55-point inspection. A day later, I got an email showing photos of my bass, and later a second email indicating it was shipped. They could not have had time to do the inspection, repack and ship in such short a period of time. After viewing the photos, I couldn't believe what I was seeing. A Fender bass showing the same issues I had with the replacement Ibanez. The strings at the nut were way off to the right. Why wasn't this caught when it went through inspection? After calling them, they made arrangements with FedEx to re-routs the guitar back to Sweetwater. Inspection? Really? Why did I, after just glancing at the photos, find the issue when so many hands that are in the process of inspection did not. Inspection my foot. A good ploy to sell their guitars. I'm going back to what I have always done in the past. Visual hands on inspection at the store along with playing etc. That's the ONLY way to purchase an instrument, not online and hope for the best. Sorry, Sweetwater, but you've seen the last from me. Consider it a divorce.
I have included a photo of the guitar showing the misalignment of the strings as shown at the nut.
If you buy from them, contact Paul Eckert. They are all great sales people but that's who I've used for 8 years. Awsome guy.
SWEETWATER IS THE BEST WHEN IT COMES TO CUSTOMER SERVICE, I WAS UNHAPPY WITH A GUITAR PEDAL AND THEY LET ME SEND IT BACK FOR ANNOTHER ONE
Overview
Sweetwater has a rating of 4.1 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep and free shipping. Sweetwater ranks 1st among Music Equipment sites.
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- Fort Wayne, IN, United States
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Business History
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Calvin, I am so sorry to find out that we fell short of the Sweetwater Experience, and I would love the opportunity to turn this situation around. If you are open to discussing further, please email me at dannelle_shears@sweetwater.com. ~Dannelle