Swappa

The concept of the site is great. The only thing lacking is buyer protection. I received a phone with a dead pixel right in the center of the screen. It should be the sellers responsibility to check these things before sale.
Do yourself a favor, stick with Amazon, Ebay, or Newegg. They actually have customer service willing to help.

The customer service for this site is so awful I removed both my listings within 24 hours of posting them. Swappa appears to be run by hipster 20-somethings are better at shirking responsibility than getting you a great deal on your phone. I'll never, ever use them again. The back and forth I encountered with their customer service agents---wow. No words. Condescending, rude, unprofessional, and utterly tone deaf. Lucas Freeman was a particularly awful agent.

I ordered a phone for $700 plus, conditioned on prompt shipment. The seller shipped on time -- by the slowest method, which is predicted by UPS to take six days, which means that it might arrive sometime late next week if I am lucky. Swappa said, "too bad, UPS ground is acceptable." Stick with Amazon fulfillment or Prime -- at least you'll get your item in some reasonable time. I buy horse equipment online and, even on Facebook Marketplace, the shipping time is less than 1/2 of Swappa. Stay away unless you have no need for what you are buying.

I've purchased devices twice on Swappa and sold once. Both times I purchased, the item I received was less than described. Buying via Swappa is absolutely, positively NO BETTER than eBay--probably worse. EBay at least has its own protection system in place as an additional layer before PayPal has to be involved. Via Swappa, as other reviewers have stated, you're pretty much on your own. I feel confident that my most recent bad experience will be found in my favor, but it's probably going to take 3-4 weeks for all that crap to run its course. The people who run Swappa are laughing all the way to the bank on the $10 per sale fee. I bet they don't have 10 people working for them. Save your time and money and buy your stuff on eBay, Amazon... even craigslist would be better than this.

A site that specifically states that each and every single one of their products has been vetted and met their criteria for sale, I was surprised to receive a product that does not in any way, shape or form meet up with what was listed on their website. And upon seeking further assistance from their "help"@swappa. Com, lol, I was met with a staff member that basically offered me nothing but excuses and poor attempts at trying to shy away from resolving my issue and here I am, still waiting for a resolution. So anyone hoping to make a purchase using their site, hope everything goes exactly as it should because if it doesn't, you're on your own. If you think the staff will be able to help, you are fooling yourself.

Got a 2015 MacBook Pro Retina 13". Opened to clean the fan as it was a 6 year old machine. Found thermal paste all over GPU and a broken battery connector which might prevent any future service or SSD upgrade. Other issues that show that a very sloppy service had been done which makes the computer unreliable. The seller was aware of the issues. There are no options like on other sites to request a return. The site is super slow also. Bought multiple computers on that other auction site (you know which) and never had problems.

I bought a iPhone 11 Pro from celltrade on Swappa. Long story short I received a semi- functioning phone, that was advertised as in mint condition. I immediately reported the problem to Swappa and the seller Celltrade. They requested I send phone back,Unfortunately being a busy professional I had to keep the phone or I could not function at work. A better solution would have been for the seller to send me a replacement phone first and then I could have sent them the flawed phone back. But no they don't care about the buyer. Now I'm stuck with a phone that continuously goes to black screen of death. Swappa makes money of people like me so they will side with the seller. Please, whatever you do, avoid both Swappa and Celltrade. You will get ripped off.

Once I learned how their payment system works and how your payout shows up on Paypal I was pleased with the service. Better price for me than selling it ty o an online store for them to make the profit.

I had a great experience as a first-time Swappa user. I appreciated the easy yet through buying process and found the FAQ section to be quite useful. The way the site operated gave me a sense of confidence in the process. My seller was a bit slow posting the shipping and tracking info, but I was able to obtain that info quickly through the Swappa interface by chatting directly with the buyer. I'll be back here again the next time I need something for sure!

This is my 5th purchase of a phone on Swappa. Remarkably, I have been satisfied with all of my purchases. I feel Swappa does an excellent job of monitoring its listings and ensuring that Sellers adhere to the terms of their marketplace. That's why I have, and will likely continue to, purchase phones on Swappa's marketplace. Plus, I believe that I have saved hundreds of dollars over traditional retail outlets and auction sites. I consider myself to be a very satisfied customer.

Was searching for new Samsung galaxy phone. Swappa not only provides seller buyer information. But they provide education materials price trends for buyers to make informed decision. Also had very good inventory of sellers. Sellers extremely responsive. Have bookmarked this site for future returns.

I've bought several things from Swappa and it just seems to be the best way to put quality buyers and sellers together. Would highly recommend using this as every experience for me has been a great one.