Surfdome

I ordered the Osprey Aura AG 65 backpack and while it did arrive, it took twice as long as their advertised shipping time. Tracking info was challenging all on its own. It stated it was in my hometown more than a week before arriving and then was shipped to the other side of the US where it sat for more than a week. When it did arrive the box was water logged and damaged heavily. Fortunately the backpack inside was alright During this time I tried calling Surfdome from the numbers listed on their web site but were unable to get through. I tried multiple times. Customer service did answer emails in timely manner, but just resent inaccurate tracking info that I already knew. Happy with the backpack and the price, but customer service and the shipping company need improvement.

This has to be worse surf company I had ever imagined buying a surfboard from, the board came in over seas 2 inches short and they completely refuse to take it back and refund my money, they even completely stopped answering my emails. By far the worst company I've ever had to deal with. Doesn't even deserve one star. I am extremely angry with the outcome and now have a board I can't use and cant sell for the price I got it for...

I ordered a Snowboard from Surf Dome to Canada and it arrived as advertised earlier than expected. The customer service response was prompt with my tracking number when I contacted to ask (I was nervous of the bad reviews) and it was shipped out as promised and arrived in Canada as promised. I had to pay Canadian duties ($60 on a $400 order) and it was delivered the next day. Not sure what the other bad reviews are about but my experience was seamless and I will definitely order from them again since they were significantly cheaper than any other retailer of this product

I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.

I used to love Surfdome when I lived in the UK so I was excited when I found out they now have a Canada site. I placed an order and had no updates for over a week. I did not receive any notification that my order had shipped and then when I asked about my order I was given the wrong tracking number and had to contact them again and get a new one. They seem very disorganized. I will not likely shop with them again.

I bought an osprey backpack, which was $60 dollars cheaper than the REI price. My product arrived before the estimated shipping date and they sent tracking info! My only warning is that my bank did charge a foreign transaction fee on my credit card ($4). So if you have a card that doesn't charge for FTFs use that one! The bag was brand new in packaging and has no defects. Don't hesitate to use this sight, as long as you don't mind the extra time it takes to ship (2 weeks).

I purchased a product from them. Paid for two-day shipping and immediately called with a shipping request. After 4 days of nobody getting back to me, and my purchase having never been shipped, I email them. It takes them 2 days to get back to me to tell me that the product I purchased was sold out... are you serious? The worst customer service experience I have ever had. I will never be shopping there again, and would not recommend to anybody.

Package was delayed without notice, customer service was non existent, still have no idea when my shoes are coming, and I regret paying these boneheads any money. No one responded to my emails. Zero stars.

I ordered 2 pairs of kids shoes. They sent me two in the wrong size. I phoned multiple times and left messages. No one returned my calls. Phoned UK number, left message. Again no response.
Several emails were sent. Finally received an email response after suggesting that I would follow the matter up with the ACCC. Their response was to post the shoes back for a refund (why should I pay postage. Again... when it was their fault).
Dodgy company, beware

I ordered two surfboards. One board arrived all well, but the second board never arrived. I am in email exchange with Surfdome customer service for the last 5 weeks and their response is that FebEx is not responding to them... very poor. Feels almost as if I was scammed by Surfdome.

Seems they kind of just do what they want, if they even want to. Order from them…spent almost $300 - ordered 4 sandals. Didn't get one - contacted them took like 4 days to respond. All they said, was the package damaged? Which it wasn't but I sent images of the box and showed what it looked like when I received it. That has been over a week ago emailed them again & still have not heard back. HORRIBLE customer service! Even afraid to return anything I did get because I DO NOT TRUST THEM! Very shady business! You may get your item, you may not get all of your items, have really NO IDEA! Again they do what they want & do not stand behind in any way in any respect to true customer service. Be prepared to lose money & have your time wasted! I will NEVER prefer from them again! Don't let their cheaper prices fool you! Wish now I had NEVER found them & their shameful business. Stick to places you can trust! Good thing I'm only out $30 for the sandals I never received, and now have to keep the $86 ones I wanted to return.

This page is a scam. It has been saying my order is dispatched for days. It is now Christmas Eve and I got in touch with them to find out it has been lost. They didn't even notify me of this. Now they are saying I can get it on the 30th of December. Awful experience, I would not trust this site.