Sunbasket

I have tried at least 2 other food prep companies and Iusy say that Sun Baskets customer service is the best! I also love their food, their eco friendly packaging (as pictured below)and their price!

Food is tasty too!
Been ordering Sunbasket for some time starting during the lockdown period. Also learned some things about cooking along the way!

I decided to try SunBasket again since the pandemic has taken another turn and the holidays are here so grocery stores are busier. I ordered two meals. Should have been $53 (estimated). I got a charge on my credit card of $77! I'm getting some beans and an egg, and a two pieces of fish. Seriously? I could actually do the same meal for under $25. I tried the chat... had same experience as everyone else and it just ran me around in circles. Let's do be clear about one thing, folks. We are into this pandemic now for what, 8? 9 months? Are you seriously believing that poor customer services is still related to covid? Uh... seems a bit off to me. Seems to me the perfect way to not have to address the poor business practice and quality issues (which is why I left last time. My food always had an inedible something in the box)... It's been two years since I used the service. I'm done. Cancelled. Will probably give the overpriced fish and beans away. SunBasket is a true joke. Poor business. Wish I could give minus five stars!

I too am very disappointed. I have been using this service for about a year and in the beginning they were excellent. The food was always fresh & delicious. I loved the organic angle and the fact that the sauces were pre-made (saves a little time). However over the past 4-5 months it's been one thing after the next. Spoiled produce, sloppy packaging resulting in items spilled out in bag, substitutions, even sending ingredients to make your own sauce & some produce not marked organic (so now I question that). I started skipping all weeks & picking at last minute alternating with Blue Apron (not all organic but delicious and fresh + cheaper). Last week was the last straw with spoiled produce (its getting hot and that can only get worse); I cancelled (in writing-online). Of course they said sorry to see you go but if you come back we'll give you $20 off your next order. No thanks, that just kills what I had in mind here. Good food, all layed out for me to cook & enjoy. I will stick with Blue Apron and maybe try one of the others.

Always fresh. Healthy options. Easy Also lots of different choices of ethnic food choices. Not to mention the options for homemade pastas and fresh seafood.

Sunbasket enables me to have high quality, good variety, and great customer service at a good value; allows me the convenience of easy preparation which is important due to a handicap.

I decided to try this food delivery service on a month trial basis. I figured it would be great to get some new recipes since I had gotten into an uninspired rut. I prefer this service over the others for several reasons: 1 They make every effort to support local producers 2 They use sustainable and organic foods 3 They support different food choices- vegan, paleo, and gluten free (I am none of those, but they seem to be great options) 4 The BIG sell- they include a return label for the ice packs, box, and containers so there is no waste! They make this VERY easy to do.

The food. You pick your items for the following week online. The selections change and entrees vary. I have tried several of the menu items and so far they have been all excellent. There is some prep and cooking, but that's fine. If you want it all done for you then you really should go to a restaurant. The price is a bit steep, but compared to a dinner out, it's okay. On average I pay $9.99 a meal (that's for two people, three entrees a week.) At this point, I do not know for certain if this will be for the long term. Time will tell!

My husband and I were once again looking into home delivery meal services. I noticed I had an App already on my phone for Sun Basket and couldn't remember having looked into it before.

I opened the App and signed in to research their menu options. I checked a few options to see if they would work with the current diet we are on. Then my husband reminded me something shady re: billing had happened with this company the last time we joined and we cancelled because of it. So I left the App without having hit any final purchase button or without entering any credit card info.

Imagine my surprise when PayPay notified me that they had issued a payment to Sun Basket. It suddenly was very reminiscent of my experience prior and the main reason I cancelled my subscription.

Something is very shady with this company and how they have their App set up (pre-checked food items, that you can change). If you don't plan on being charged for the following week's menu, don't even open it. Once the payment has been issued you can't make changes or cancel. So basically I'm stuck with $62 worth of food that isn't even compatible with the diet I'm on (low carbs). I put in a request to speak with a Supervisor re: why this keeps happening with their App.

Finally, a "Supervisor" messaged me after seeing my review on Yelp, excusing their inexcusable actions (see pic). They still refuse to call me to explain how my account was reactivated by just signing into the App. They also wouldn't change the (supposed) order to include something I can actually eat. Customer BEWARE! The WORST customer service EVER!

I hate to have to write a bad review about a company. Specifically one that is sustainable. I have to, however, because I can't get anyone at Sunbasket to listen to me, return my correspondence or care. I became very ill this weekend, violently so, after consuming the Lettuce-wrapped burgers with spicy chraime carrot salad. I was unable to reach a person during the weekend and so sent an email - to which I have received no response. Yesterday I called their customer service and was promised a call back. No call and it's a day later. Today I texted customer service and received a response saying that they see my complaint and someone will call me. I am very worried that other people are also eating the bad meal (I suspect the ground chicken) and are becoming ill or have already become ill. There seems to be no way to warn other consumers. So far, Sunbasket has not even offered to credit me for the meal. Within a few hours after eating the meal I became extremely dizzy, had diarrhea and vomited. It's taken me several days to start to feel fully like myself. WARNING! If you have a problem, even a serious food safety problem, with this company's meals, no one seems to care. I'm appalled. I couldn't stop my next delivery and am too afraid to eat the rest of the meals I was sent.

SunBasket looks pretty, the meals were good to okay. I was sticking with it. Then a shipment didn't show up. They make it difficult to find contact information, and when I did try to contact them I wound up contacting the shipping company instead, which wasn't obvious because the form I filled out was on a SunBasket branded page with SunBasket colors... no reason to think I wasn't talking to SunBasket. Then when I discovered it was the shipping company, I finally located a contact form actually for SunBasket, and told them I never received my food and included a tracking number for proof. They got back to me saying I didn't contact them fast enough so they were only crediting my next order 50% of the money. That smells of a hoodwink a mile away. I am trying to get a refund and close my account, but so far they refuse to refund my money, only credit another shipment.
NOT RECOMMENDED.

EDIT: After my original review, someone from SunBasket reached out to me through sitejabber and quickly resolved my issue with a 100% refund. This person also said they will be looking to make sure the issues that happened to me will be addressed so that others will not suffer a similar fate. As such, I have adjusted my review from two to four stars. I hope SunBasket can make reporting missing orders an easier and more transparent experience.

A very beautiful place. Amazing food and a quick service. The staff is very welcoming and courteous. Keep it up!

Received as a gift. Feel bad because my first meal was severely disappointing. So time consuming. I work till 5 everyday and don't get home till after 6, so I don't appreciate recipes that say 20-30 minutes and really take 45 minutes... I don't normally follow recipes. Use spices and ingredients according to smell and experience. I also don't know the words for how to cut things. There is only 1 picture, so, unless you see it in that one picture, you're out of luck. (What does "pieces" mean when referring to a round veggie?) The provided "spices" and herbs aren't enough and salt and pepper are the only recommended additions. The taste was bland. The ingredients didn't equal to 2 portions. Enough beans for 1 portion while too much radichio. (Personal opinion: Radichio as the majority and overwhelming ingredient is disgusting. Needs balance and there was none.)"Cancellation" online just means you suspend your account. Doesn't mean refund. Have to do more work for that. I'm thinking of just forwarding it back to the gift giver as this overall experience is severe lacking. When something that is supposed to relieve stress causes more stress, you know there are issues.

I have subscribed to Blue Apron (had to quit because I could not get 3 meals a week to fit my gluten intolerance) Hello Fresh (very good and able to fit into gluten intolerant lifestyle) and now this one (the other two I tried were so bad, they are not worth mentioning Pete's Paleo and Freshly). SunBasket has won the taste test hands down. After three deliveries I can honestly say SunBasket beats all these in consistent delectable flavors! From our three meals a week, we have had only one meal we did not care for. SunBasket is all organic so cost is a little higher, but the quality is there. Their recipes are much more friendly and fast to put on the table as they do much of the measuring and prep work for you. Everything is washed and ready to work with. Spices are combined, so most meals take 30 minutes or less to make. The recipes are from cuisines all over the globe and are just delicious. Makes dinner something to really look forward to. Clean up is easy, all you do is a little chopping. It does save us money as I do not have to buy so many spices or ingredients that I may use only one time for a specific recipe while trying new dishes. Packaging is very recyclable, and very easy to work with, one package does an entire meal. If you use organic food, love trying new cuisines, want a very simplified dinner plan that provides tons of flavor as well as healthy, well balanced meals that leave you satisified and satiated, then SunBasket is your best choice. I can not say enough about how delicious our dinners are! Something we look forward to every day!