StorageTreasures.com
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StorageTreasures.com

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Arizona
1 review
1 helpful vote
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Worst business ever
November 29, 2023

Took money refused to sell unit nor return money. Generally just a big scam just a bunch a thieves DONT DO IT

Date of experience: November 29, 2023
Oklahoma
1 review
5 helpful votes
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Suck suck suck
May 16, 2019

These people are giving Winning the auctions for me then notifying me that i won CRAPPY CRAPPY PLACE SEARCH AROUND THERE ARE BETTER SITES THAN THIS ONE!

Date of experience: May 16, 2019
Arizona
1 review
0 helpful votes
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Shills
March 14, 2023

The have inside house bidders they are crooks. Then if you when a low bid storage they pull it underneath you

Date of experience: March 13, 2023
Nevada
1 review
6 helpful votes
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Dear Potential Customer:
December 11, 2014

Dear Potential Customer:

Please consider this my rebuttal to the negative report brought against my company by a disgruntled customer. To set the record straight, StorageBattles.com is an on-line auction site portal which connects bidders to independent self-storage facilities which are placing defaulted storage units up for auction.

StorageBattles.com, much like a live auctioneer or Ebay, simply runs the bidding process, and has no control over the goods being auctioned. Storage unit auctions are governed by individual state laws and the actual posting and delivery of the units is governed by the individual self-storage facilities. State laws mandate that the tenant has the right to cure his auction up to the point that the buyer pays for the unit.

This disgruntled customer, who had purchased the unit from StorageBattles.com, apparently had some issues with the unit that he purchased because the unit was cured by the tenant. He claims "I truly believe the people working there liked the storage and wanted to buy it themselves". StorageBattles.com performs over 6000 auctions a month and although they are based in Scottsdale, Arizona, performs auctions in every state and Canada. We do not bid on storage units, and do not have the ability to cancel an auction. Only the Self Storage facility has that ability whether it is a live or online auction.

While StorageBattles.com is sorry that the customer is not happy with his purchase, this was an issue between the bidder and the Self Storage Facility, not StorageBattles.com, as we are just a portal for the auctions. StorageBattles.com has hosted over 70,000 on-line auctions with a content 95% buyer base of over 800,000 bidders.

Sincerely,

James Grant, CEO and the StorageBattles Team

StorageBattles.com

Date of experience: December 11, 2014
Washington
1 review
8 helpful votes
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Not satisfied
October 4, 2020

I bought a unit for $80 gave $100 deposit and the whole unit was garbage. I think it was all the trash left by other units

Date of experience: October 4, 2020
Georgia
1 review
0 helpful votes
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Rip off
May 25, 2021

They will basically steel your money they feel like they can charge your card anytime and it's ok definitely would Stay away

Date of experience: May 24, 2021
Nevada
1 review
5 helpful votes
Follow DAN R.
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THIS HAS HAPPEN TO ME ALSO, LAST FEW MINUTES OF THE AUCTION ( 7MIN.)ITS GONE, DISAPEARE, AND I WAS THE HIGH BIDDER WHATS GOING ON HERE, THIS IS HAPPENING TOO MANY TIMES STOP USEING THIS SITE...

Date of experience: April 2, 2016
Washington
1 review
8 helpful votes
Follow david m.
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A great concept, but this company has very little control over shill bidding and quality control. The picture formatting is poor for how large of a company it is. You can't zoom in on pictures, which is an important thing to do when trying to see details in pictures. The pictures always close when looking at them which is more of an annoyance.

To battle shill bidding and scam management, in my opinion you need to show customers who is the high bidder. They don't show who is the high bidder at any point during the auction. Also, once the auction is over it disappears, leaving no history of the auction. It would be nice to know what username / bidder is winning certain auctions in your area. I've followed 30-40 auctions that end with historic prices, with half of them coming back the next month again. Did they not pay or did the shill bidder go to far? There are too many sketchy factors for me to feel positive about this website.

I've had 7-8 occasions where I'm contacted by Storage Treasures after the auction is over offering 2nd chance offers. This means whoever won the auction didn't pay. I've declined every time and have seen most of them go up for auction again. Some 3-4 times. I feel like these units were bid up by whomever and then they didn't pay. For example I had a max bid of $1,500 on a unit in Seattle and within 2 days it was bid up to $1,510. The unit sold for $1,510 and I got a call the next day from Storage Treasures offering me a 2nd chance offer for $1,500. It seemed weird so I declined. The unit was relisted again the next month and sold for $340. The same unit came up again the next month and then sold for $80. What the heck is going on here?

This is only speculation, but I'm starting to wonder with a fee based revenue format if Storage Treasures has fake accounts in place to bid units up. It would be easy to do and with nobody knowing who's bidding / winning units there's no trace to the public. With thousands of units up for auction every month across the country the potential is there for them to earn tens if not hundreds of thousands of dollars in additional fees.

I love live auctions and am super bummed that storage auction buying has come down to this sketchy scam riddled model.

Date of experience: September 15, 2019
Florida
1 review
0 helpful votes
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Scamm tax fraud
March 14, 2022

This website charges illegal fees such as tax and a premium fee, I bought a unit from a scammer they wouldn't refund the fees

Date of experience: March 14, 2022
Illinois
1 review
6 helpful votes
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Terrible all trough
June 20, 2018

I ended up spending close to $2k on a unit that should have had a "Running Car" a bunch of tools and boxes with tools and so on... It was supposed to be a new facility... I paid my buyer premium of 400, we rented equipment for the haul and went to pick it up. First thing fishy was there was no phone number of the storage facility, storagetreasures somehow had this numbere and provided me with what was the owner, manager and person I will be dealing with... We went to the facility on the next day and it turns out the facility is nothing but a mechanics shop up front with less than 10 units in the back (obvious storage for junk from the shop itself). The guy that met us started with how he knows nothing of the whole thing... but then he conveniently hand me pliers to cut the lock and knew exactly how to help me unlock it when the lock was jammed... All boxes were completely empty, car was in worst than terrible condition and certainly not in driving condition ( it had no battery and was pushed into the unit, because they forgot to change the gear from neutral). Luckily after talking to storage treasures this time around Patty ( the only decent person there said the auction will be default because the owner of the so called facility did not have any paperwork to be selling as a facility and the sale should have been listed as private seller. She spoke with the "So not knowing" guy and told him to give us our money back. I decided to log onto my account few days later at storagetreasures and see if the remainder money was returned. Guess what I was banned. I called and when describing the situation to the guy on the phone (Mike or something) he rudely began telling me how the sale was legit and everything was the way it was supposed to be. He unblocked my account and said that because we both decided to part ways with the seller my buyer premium would be refunded. The whole situation was fishier than a left outside in the sun Carp for 4-5 days and I am never ever doing business with a place that does not even stand behind their own word! BUYERS YOU ARE WARNED STAY THE F AWAY!

Date of experience: June 20, 2018
Washington
1 review
2 helpful votes
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Premium fees are 25%! Won "mgrs special"- i paid to take garbage to the dump! Dont bid on those!

Date of experience: July 29, 2022
Arizona
1 review
5 helpful votes
Follow DILLON A.
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Customer since 2015. Never had any issue until I was cussed at by a facility manager in december 2018 and then he lied about what happened. He got to sell the units to someone else and storage treasures kept my $40 or so in buyers fees. Storage treasures then told me that they should ban me because I cussed at the manager even though he cussed at me. Funny how they chose to keep my money and let me stay on the website if it was all my fault then why not ban me? Because then they wouldn't get to keep my money and they wouldn't get to make money off of me in the future. They also downgraded my account which means that instead of getting the 10% buyers premium which I PAID FOR! They downgraded me to normal buyers premium which is 15% without telling me at all! Then I bought a unit on 4/9/19 and AFTER I WAS CHARGED I FOUND THAT I WAS DOWNGRADED AND INSTEAD OF PAYING 10% FOR A BUYERS PREMIUM THEY CHARGED ME 15% AND WHEN I CALLED THEY BASICALLY SAID OH WELL WE COULD AND SHOULD HAVE BANNED YOU BUT WE DIDNT. SO NO YOU'RE NOT KEEPING MY MONEY PERIOD. I HAVE TO USE THIS WEBSITE BECAUSE THE FACILITIES IN MY AREA USE THEM BUT I WOULD NEVER DO BUSINESS WITH THEM IF I COULD AVOID IT. NICK AND DIMING YOUR CUSTOMERS IS A VERY POOR BUSINESS MODEL. LOOK AT ALL OF THE OTHER REVIEWS...

Date of experience: April 10, 2019
Washington
1 review
8 helpful votes
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Where do I begin?!

The Covid Pandemic has been great for Storage Treasures! Fifteen to Twenty Thousand auctions a month must equate to millions of dollars in fees!

Now to the review: The bottom line is there is ZERO buyer protection for the bidders! If you like inflated prices, staged units, dealing with shill bidding, facilities cancelling auctions when prices are too low, facilities cancelling auctions after you win and your card is charged for the fees, and basically no chance to get a deal unless you want to pay retail or above then this is the site for you!

I've been following this site for years and have grown to enjoy watching units in the Seattle area balloon to outrageous prices every month. A lot of the times I see these auctions re-listed and going for less money then the previous month. I tried really hard to win some units this month and was not successful after bidding on 15 units. I received 5 phone calls from Storage Treasures customer service regarding second change offers (I declined them all). The so generously give you an option to by the unit at your max bid! For example one unit sold for $1,060 before fees and taxes. I had a max bid of $590 and they offered me the unit for that price. I asked them at what point did the high bidder (shill bidder) start bidding me up? If he started bidding me up at $350 then that it was I would be willing to pay. If he defaulted then why do I have to pay what he bid me up to? They didn't like that question and hung up the phone on me. With no history of who is bidding it seems to me that shill bidders, Storage Treasure employees, unit owners, or facility managers could be bidding the units up? Why not because if they go too far they know a "second chance offer" can be utilized.

This business model is perfect for the money hungry / greedy folks at Storage Treasures! I'm beginning to wonder if it can sustain itself into the future for several reasons. 1. I think buyers are getting tired of getting burned. 2. The facilities are not moving their units fast enough because many buyers are not claiming their units. 3. Storage Treasures may get shut down due to FRAUD.

If there was better buyer protection I could get excited about online auctions, but there is too much shady activity going on for me to consider paying these premium prices to buy units.

I miss the days where you could visit and auction, interact with buyers, and get a good deal while helping out your local facility. I can't wait to see this online system crash and burn!

Date of experience: February 27, 2021
Oregon
1 review
1 helpful vote
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Dave Wilson
StorageTreasures

This site is a scam to the buyers, no more in person auctions, yet they are running this online auctions as if it was in person,even live auctions end when the auction rep calls last call, if your bid is not in you loose the opportunity to bid bid again,

I was watching an auction and waiting to make my bid, 45 seconds before the end time for the auction, placed my bid and the auction time extended the close time 3 minutes more, it done this 4 times to me, extended from 9:30 original end time to 9:40
I was the high bidder with a proxy to cover any other bids, they kept extending the auction end time, and letting new bids happen repeatedly,

When I called to speak with the rep on the phone, he was very rude, and short tempered.
His attitude was,
I was wrong and their is nothing I can do,
there is a bad play going between the auction sites and the facilities where the unit is located, they cover each other with a run around to their buyers, until they get so frustrated they give up,
WATCH OUT!
You will get scammed, read their reviews, hundreds of negative reviews about their scam practices

When an auction end time is listed,
The auction and all bids SHOULD be in and the system should tally the winner automatically this includes any proxy bids made before the end time listed.
It's a computer system,
NOT rocket science, instead a system scam to buyers,

ALL bids Should be in, no more bids,,
FOUL Crooked Sales scam to buyer customers who are trusting their system,

After reading many, many reviews online, hundreds in fact!

So many more negative then the few good fake reviews listed to try and mislead the public,, I see that this has been an issue with many buyers using this site,
Coupled with excessive extra fees applied to cards for no reason listed, that are not disclosed,

Lockers being ruffled through by management after listing
Valuable items removed from units after pictures were taken and unit was listed for auction sales,

Canceled auctions to winning buyers and fees charged with no reason disclosed and no refunds on these excess fees,

Watch your credit cards in their system,
The facility should read their customer reviews, they are pretty messed up,
What a scam site!

Date of experience: December 11, 2022
Arizona
1 review
2 helpful votes
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Nada profecioonales
April 2, 2018

Hola le doy una Estrella x quie no puedo darle menos storagetreasures hasta hace dos anos atras era Bueno te ayudaban cuando lo pedias todo estaba bien pero desgraciadamente vendieron y todo es diferente creo que tienen trabajando personas inexpertas de bajo criterio qure se dejan llevar x lo que otra persona les dice sin antes investigar como fue el problema me canselaron mi cuenta x lo que dijo otra persona sin preguntarme a
Que paso no quiero ke pases xlo mismo storagetreasures muy malo afortunadamente le andan pisando los talons BID 13 LOCKERSFOX WWWSELFSTORAGEAUCTION, COM CREO QUE ELLOS TIENEN MAS EXPERIENCIA

Date of experience: April 1, 2018

Overview

StorageTreasures.com has a rating of 1.3 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StorageTreasures.com most frequently mention customer service, credit card and live auctions. StorageTreasures.com ranks 175th among Auction sites.

service
55
value
53
shipping
37
returns
39
quality
48
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