UPDATE 10/29/2024
I've noticed a State Farm formula for not paying:
1. Blank wall: don't answer phones; don't return calls, emails, or letters.
2. Push you to sign a release as fast as possible.
3. Delay delay delay: "We need____before"
4. Pretend to be on your side
5. Always demand more information (often documents or information you would never have)

State Farm auto and home insurance:
Auto insurance since 1992; current cost=790/yr
Condo insurance since 2015; current cost= 546/yr
Apartment insurance for years prior to buying the condo.

A lawyer told me State Farm is now one of the worst insurance companies. They have appeared in many news stories for dropping home owner insurance policies using drones and absurd excuses.
This makes me think my experience isn't uniquely bad.
I tried to make a claim because another owner beneath had water damage. I was on hold for 45 minutes and made the claim online while waiting. I waited for days for a call from a person who's job is to lie and generalize to convince me to withdraw my claim. I am dealing with a company who has lied to me constantly, but they said State Farm lied to them. Since they both seem to have a tenuous grasp on ethics, I'm not sure who to believe. When I finally talked to an agent who told me how to claim a reimbursement, I thought I had to process. I submitted via email, on their website, and by mail. I rarely received any response. When I was forced to repeat this lady seemed annoyed. (Lady annoyed does not begin to describe my mood right now.)
They said they work with Servpro, which I thought meant that they were legit, far from it. They are coming after me and keep sending bogus illegal add on bills in fits.
If I ever get out of this financial jail (Servpro has my bank account at negative 30k if I could pay) I will find another insurance company. But once one insurance company screws you nobody else will even sniff your request.
OUT OF POCKET AFTER REIMBURSEMENT
$*******.16-$9912.75 (State Farm paid) =$*******.41 (paid over reimbursement)

Servpro charges
8/22: demand letter and packet containing mostly fraudulent charges
$5003.89 (8/22)
$1709.97 (8/22)
+$*******.81 (8/22)
*+$1749.66 (8/22) to return to check a leak I had to fix before they came out
=$*******.46
**+$154.35 (8/22) to move 39 flat boxes and ½ bag of grey powder-2 hours
$*******.68
+******** (charged afterwards to submit documents to State Farm and the company's pain and
Suffering")
+$5000 Paid as deposit (might be included in total?)
= $*******.68 (Servpro total after 8/22/2024)

$8558.93 (paid) 2nd contractor to fix everything Servpro did
$1973.55 (paid)--Revised out of pocket: materials, fixtures, replacements
=$*******.16 (inc. $445 for electrician to install new donated light and $234.61 not reimbursed hotel bill)

RECEIVED FROM STATEFARM
$8252.21 + $1660.54 =$9912.75

It took 30 days to get the body shop paid. State Farm tried to total loss my vehicle in violation of Florida Insurance Law. Then they only extended the rental car coverage a few days. Enterprise Rent-A-Car called the Body Shop multiple times harassing them and me, telling him the vehicle was totaled. Why would a rental car company be calling the Body Shop to tell them the car was totaled? Why would State Farm try to illegally total my car? Because it's cheaper and easier for them, so much for going green. They wanted to send my good car to the junkyard. Why has the Body Shop and myself been treated so rudely and unprofessionally?

So the body shop did not start doing any work on the car until authorization, the slow pay on the part of State Farm caused the delay and me to incur additional expenses for the rental car, which by the way was towed away from my residence leaving a senior stranded with no transportation missing a critical doctors appointment and a business meeting. I'm honestly considering a lawsuit for senior abuse and financial loss due to being left stranded without transportation.

Their representative, DeMarkus Perkins, Area Manager, spoke to me on various occasions unprofessionally as well as rudely, I definitely didn't feel as though I was in good hands with State Farm. The only redeeming experience from this entire fiasco brought on by State Farm Insurance company is my insurance agent who is awesome, was very helpful in guiding me as to how to navigate through this cluster mess. I have already answered the survey to Enterprise and it wasn't good. I doubt I will get a survey from State Farm. I was asked by Enterprise if they could call and discuss this with me and I've been waiting for the call and have not received it. Not really surprised since I've spent the majority of my time since May 11 on hold more than talking with anyone at State Farm or Enterprise being bounced around on hold each time for close to 30 minutes. I've gotten the runaround, big time and State Farm took 30 days, until the last day to pay the claim and the only reason they did was because they knew if they didn't pay within 30 days I could sue State Farm. Shame on State Farm shame on your company and shame on State Farm for trying to take advantage of a senior and total my vehicle illegally which would have put me under severe financial stress

Must be lower.i will forward more information. If wasn't stomach virus i had dashcams paper receipts all parts got for me install by me. Proof to dmv and back by Walmart 2019november 20miles, odometer reading is exempt 10 yrs older,no mileage needed antique states florida.new york is called safety I have my State DMV inspection licence.dec 2019/ 0 miles like bench.stuff on car.same all year 2020 /0 Miles,no movement car stayed in garage.yea same 2021 /0 miles,2022/0 miles,2023/0 miles and car covered since march 1,2023.you guessed it same.car alarm, club, autolock talking since I got the install my me and remote start.hid is now update to LEDs.all bulbs LEDs in out etc.before got here 10\ 2\2019 did stainless steel brake lines all,tranny cooler lines,etc heavy duty radiator aluminum straight fan 2 electric fans.heavy duty thermostat.stainless steel upper and lower heater hoses.lots lists Strong holley tbi fuel injection carb update from oem version.140amp alternator.big battery 1000 cranking amps.air shocks rear. Regular acdelco fronts all new parts acdelco.undermy discount I know everyone junk yards to dealers.heres needs oil change, antifreeze change,clean k&n air filter, fuel filter.soo much more.to say heavy duty moog springs front and back 3 inch to 4 inch higher.but forward quote New York.but she screwed upped.do proper qoute and honor it.no life insurance,dont you dare ad my parents.i live with them i dont rent or own a home,i am unemployed since 9/29/2011 from sears melivile ny.no crap of app's or add drive save to a old obd1 or gm01 connection.car 10 miles dmv and back Nov 2019 registered fl.dashcams as proof.than dec 2019,0 miles/2020 0 miles/2021 0miles/2022 0 miles.i have lots of proof on laptop to bring my external hard dives etc.everything counts.desanstis gave executive order.customer is always right.finaly all years sitting outside bethpage ny till transported to this house 10/2/ 2019 finally in garage oct 2 2019 ctek maintenance charger top up.1 day now you raising my insurances without showing up at house aka breach of contract,customer bad faith to statefarm,according to your ad tv states and online customize ins what i can afford and what i need not you scum thiefs.did already a neg review on google for this address Jason Thompson - State Farm Insurance Agent 119 NW 137th Dr Ste 20, Newberry, FL *******,read it,multiple times requested on line and in person failed to do as per customer requests read all files attached as evidence herein.plus fl attorney general and fl insurance who makes sure that you do as told will receive all info.plus i want credit back to credit card over payment from 11/28/2022-10/28/2023.no excuse no run around or lies,must be between $10.00-$15.00 not 1 cents more, per month for every 6 months.my state farm agent never was there hiding and you breach of contract must show up at house to do proper quote see car.but all pics will be provided.Thank you for using the free services of the Better Business Bureau (BBB). We have received your complaint. Your complaint submitted on 6/21/2023 against State Farm Insurance Company. Your complaint was assigned ID *******.7 months ago
Comprehensive Coverage
$33.52 / 6 mos
No Fault Coverage
Aggregate Limit $10,000
$57.60 / 6 mos,i dam told you since nov 26,2022 and your dumbass employee promised me this will be removed its not needed. Comprehensive Coverage
$33.52 / 6 mos
No Fault Coverage
Aggregate Limit $10,000
$57.60 / 6 mos.you still charging me now bbb and a neg feed back will be posted. Now you must credit to credit card nov 2022,dec 2022,jan 2023.over charging me.theifs.do proper qoute and honor it.no life insurance,dont you dare ad my parents.i live with them i dont rent or own a home,i am unemployed since 9/29/2011 from sears melivile ny.no crap of app's or add drive save to a old obd1 or gm01 connection.car 10 miles dmv and back Nov 2019 registered fl.dashcams as proof.than dec 2019,0 miles/2020 0 miles/2021 0miles/2022 0 miles.i have lots of proof on laptop to bring my external harddives etc.everything counts.desanstis gave executive order.customer is always right.finaly all years sitting outside bethpage ny till transported to this house 10/2/ 2019 finally in garage oct 2 2019 ctek maintenance charger top up.now 2023 still same no movement.qoute was Your personalized quote
Insurance premium:

$31.61/month

$189.66/six months

Discounts applied:

Good Driving, Annual Mileage, Passive Restraint, Anti-Lock Brake.then charged more.Total Amount

$194.45.your guy promised me the no fault and comprehensive coverage is removed until i add back,it when car is ready to be on road,received threatening letter pay full or lose policy, i was agreement per month.see you there before you open make sure your there.i payed 11/28/2022.must be end of each month, this month dec 2022 waiting on next billing nothing online slow pokes lazy, but gotten that letter.do as i was promised and i told you,bbb,consumer affairs,rippoff report,neg reviews all over the internet.take that 5 bucks off also.respond now.i want this fixed asap and now also you will see pics of proof and video of car sitting and then a field trip to my house to see car then back to your job site no excuses.you ignore this you lose your jobs.do as your ads say i am in charge what i want on policy and pay what i want. Not you.honor my request or mechanics lien 4lf3 by nys inspection licence,desantis executive order do as the customer request or face jail time breach of contract,state farm to me customer bad faith,bait and switch and raise my policy and failure to have customer to unable to view and pay his bills on line.respond by emails only right now.to notify you that you currently have a new message with BBB in regards to complaint #*******.Policy number Policy type
Amount paid
State Farm Payment Plan 1611-6515-19 $31.59
K87 6552-E30-59
1985 CHEVROLET MONTE CARLO - 2D CPE GAS
Total amount paid $31.59,Total Amount

$194.45.new Apr 8,2023, 2:18 AM,Policy number: 594K*******
Amount you're paying:

$217.62.now newest Oct 7,2023, 12:29 AM Policy number: 594K******* raised to disgusting $247.64.i want another agent and have it lowered to about $80.00 bucks every 6 months,i know you used lexisnexus on Sep 27,2023 LEXISNEXIS Credit Report.knock it off,i have 0 credit history,respond asap.do as told.

Snake Farm 'lied' in an official inquiry by the Washington State A.G.'s Office, and the State of Washington Insurance Commissioner. They stated that Agent Avren Childers had actually been handling my auto insurance when they never had, and had 'declined' to transfer it from another disreputable agent, Sal Aguilar STATE FARM agent in Beaverton, OR where it was because I opted to keep it with them after I moved to Washington.

What is amazing is that they had the audacity to LIE in an official document to the State Attorney Genital as I refer to Bob Fungusnutz as, a totally dishonest and disreputable piece of work who's not qualified to be DOG CATCHER, let alone aspire to be the GOVERNOR after he gives up his cozy little gig as the A.G. Soon.

I'm not amazed that the corruption is so deep here. That's a given. But what is
'astonishing' is that they have the gumption to serve it up to people and pretend you will accept it. Let's face it, the CORRUPTION isn't just in these fly by night insurance companies who don't serve their customers, but it's endemic in EVERY SINGLE PART OF THIS GOVERNMENT, from State Level all the way to the scum and villainy in District of Corruption.

Steer clear of Snake Farm as I call them. And if you live in the State of Washington, do NOT VOTE FOR THESE CHARLATANS and LIARS who pretend to uphold the law because if you can't grease their scummy palms with a lot of CASH IN AN ENVELOPE, you won't get much help.

I even asked my Congress Critter (CATHY MCMORRIS ROGERS) to assist, and got not much help either (IMAGINE MY SHOCK!:)

I had asked months ago to quote my HOMEOWNERS INSURANCE policy so I could
Move it over to STATE FARM. I then paid them $400.00 up front in a check from my credit union which they got, and they failed to institute the coverage, which caused a LAPSE on my homeowners coverage, triggering my mortgage lender to put expensive coverage into place. This took 2 weeks to fix after scrambling to get another insurer. What's worse is that that time I just racked this up as INCOMPETENCE but it was worse than incompetence. It's MALICIOUS WRONGDOING on their part to discriminate by making it impossible to move your auto policy to an agent you thought might be better at servicing it. In reality, there is no such thing at Snake Farm! And to be honest, residents in the State of SAY WA
Have to deal with a very criminal scumbag, Bob Fungusnutz, who's criminally withheld evidence and harmed a disabled person by derailing a proper investigation at DSHS. It's bad that Snake Farm can be so dishonest and LIE ON OFFICIAL DOCUMENTS, but what is worse, is that the State of Washington will WHITEWASH IT FULLY and pretend it never happened.

Why people tolerate this b.s. Is beyond comprehension. But it must STOP.

If you have or are buying Auto Insurance in Michigan or if you are Disabled – READ THIS.

Michigan used to have the HIGHEST insurance premiums in the country, by far. No, not b/c of car theft, it was b/c we were all required to pay for UNLIMITED PIP, no choice.
As of July 1,2020, b/c of Senate Bill 1, Unlimited PIP was no longer mandated.

This is a LAW in the state of MI. But I can tell you, every single auto insurance co. I've dealt with has STILL tried to charge the FULL premium for PIP, even if you have your own medical insurance, they do not allow you to opt-out, or they try to hide this fee in their billing.

YOU MUST LOOK AT & KNOW YOUR PIP LEVELS OR THEY WILL BY DEFAULT LEAVE YOU AT UNLIMITED.

I attempted to obtain new Auto Insurance quotes on the providers' websites.
Under what was needed, I input in multiple locations, "State Minimums," "No PIP," "No Work Loss," "No Attendant Care Expenses," and again "Absolutely Positively Nothing Related to PIP."

This is the State of Michigan Auto Insurance Minimums:
• Up to $50,000 for a person who is hurt or killed in an accident.
• Up to $100,000 for each accident if several people are hurt or killed.
• Up to $10,000 for property damage in another state.
Also called 50/100/10.
• Property Protection Insurance (PPI) of $1 Million
• PIP of one of SIX levels that you choose

Local State Farm Agent reaches out, she supplies me with what she (lies) & says is the State of Michigan Minimums, so the differences are as follows:
• $50,000 for property damage (vs. $10,000 required)
• $50,000/$100,000 for Uninsured Motorist
• $50,000/$100,000 for Underinsured Motorist
• Limited Property Damage (this is just additional & NOT required)
• PIP at the $250,000 level (that is the 3rd highest possible level)!

I answered this lying email stating: I have perfect credit, a Masters Degree, no tickets, no accidents, live alone, and have an older car – I already stated I do not need this EXTRA coverage.
I also said, my income is SSDI, I am 100% Disabled, I do not need to drive daily to work, do not need this loss-of-income related insurance. I have FULL Medicare (Parts A, B, & D) & full Medicaid. I am also Hard of Hearing.

So even tho she pretended that her bill was the State Minimums, she came up with a new bill.
That one had the following, all of which are NOT required in Michigan:
• $50,000 for property damage (vs. $10,000 required)
• Limited Property Damage (this is just additional & NOT required)
• PIP – again! Unbelievable. And this time she actually deleted the coverage amount, so prior it was $250,000, now that line was blank
She also oddly put in a Homeowners Insurance discount, but for that I have Allstate, so you know with the final quote, that discount would have been removed.

After looking at this, I yet AGAIN reminded her I only needed the State Minimums. And absolutely no PIP. Want to know what she said?
"Yes, there are certain parts of PIP that no one can opt out of." That is an absolute blatant LIE.
We as MI voters and the Senate along with the Governor got rid of PIP 3 years ago in this form.
So, this is very, very important, and if you too have Medicare, you need to read this, as I didn't know. Here are the levels you can choose from for PIP:

The PIP medical coverage options are:
• Unlimited coverage
• $500,000 per person per accident
• $250,000 per person per accident
• $250,000 per person per accident with exclusions
To select this option, one or both of the following must be met:
O The named insured who is excluding PIP medical has qualified health coverage that is not Medicare; AND
O Any resident relative or spouse who is excluding PIP medical has qualified health coverage
• $50,000 per person per accident
To select this option, both of the following must be met:
O The applicant or named insured is enrolled in Medicaid; AND
O Any spouse and all resident relatives have qualified health coverage, are enrolled in Medicaid, or are covered under another auto policy with PIP medical coverage.
• No PIP medical coverage
To select this option, both of the following must be met:
O The applicant or named insured has coverage under both Medicare Parts A and B; AND
O Any spouse and all resident relatives have qualified health coverage or are covered under another auto policy with PIP medical coverage.
If you don't make a choice, they make one for you and no surprise, it's Unlimited PIP.

So this "Agent" refused to give me the no PIP coverage which I am eligible for. But here's a WARNING & what I just found out:
"It is important to note that having Medicare does not mean you have to opt out of PIP medical coverage. You can still purchase the level of PIP medical coverage you choose. If you choose to purchase PIP medical, your PIP medical will serve as primary payer for your medical costs after an auto accident up to the coverage limit you've selected. After that, your Medicare coverage will pay, subject to the limitations of the Medicare coverage."

In other words, if this Agent had enrolled me in the $250,000 level of PIP coverage or the other level that she deleted the name for, I would NOT be covered by Medicare (or Medicaid). This is not a choice I was given by State Farm, this stupid Agent, or anyone in charge, I found it on the Michigan.gov website!
Here's a final quote from this same Agent when I called her out on being untruthful:
"There are parts of the PIP provision that no one can opt out of. The vast majority of PIP benefits you may use your Medicare and opt out of. This is why there remains a minimal amount charged under the PIP line of coverage."

What?
Seriously, what?

Nowhere does it say if I buy State Farm's plan, that I requested Michigan Insurance Minimums and this Agent lied, twice, by stating that is what she provided, does it say that by buying their policy, I would be refusing my own health insurance coverage, that is Medicare & Medicaid.
Nowhere does it say that.

Avoiding Customer Service at all costs. My son was in my truck when hit by someone insured through State Farm. After several days of no contact, my insurance company asked me to contact State Farm directly because they would not return Progressives calls. When I finally reached someone after several attempts and hours on hold, I was informed that State Farm was waiting for a statement from my son and the police report before determining liability. Both statements were lies. There was no police report because this occurred on private property and State Farm made no attempt to contact my son or myself. After taking my sons statement (and another 40+ minutes on hold because they would not give a direct #) They assured my that it was their goal to determine the case as quickly as possible and they would contact me when that was ready.

Several more days later, I fought through the hold line again to find that while they had all required information, they had not made a determination yet for unspecified reasons. The representative put me on hold again and finally accepted the liability because their insured driver had stated they had turned into my son who was already traveling in the lane! I used the repair shop they suggested for the estimate, and said I could make it another day or two without a vehicle because they assured me the process would be resolved quickly now that liability had been accepted.

After receiving the estimate and hearing that the shop would be unable to make the repairs for over a month, I contacted State Farm again, who said they could pay the shop directly and set up a rental, for a month, if that was what I wanted to do. I said I needed to talk to the shop and see if there was a way to expedite the repair and gave State Farm the information to send a check to me. After talking to the shop, I decided to just have the estimate payed out and try and find a faster repair or a replacement vehicle. I called State Farm again and was told this was no problem and would be handled within 3 business days, as State Farm needed to verify no parts had been ordered by the shop before processing the payment. I canceled the rental as they now said they could not provide a rental if there was not a repair being made (though I have been without a car for almost 2 weeks).

After 3 business days with no payment, no phone call, and nothing happening, I called back again and was told that I had never set up the payment, that the check was sent to the repair shop anyway, and that if I wanted to change anything I would have to wait 3 business days to allow State Farm to contact the shop and make sure no parts were ordered. I asked to speak to someone higher up, and was told they would initiate a request and that would take 48 hours.

I am on day 17 without a car. State Farm, who has accepted liability, has NEVER contacted me. I am constantly misled, lied to and made to wait longer...as though I might just forget about the broken truck in my driveway as I walk by it on my way to walk wherever I need to go. IF you want to encourage slow, disrespectful, service that lacks basic integrity, you might consider using State Farm. If you ever need to be made whole by them and are not their customer, you should consider a lawyer from the start and save time. Worst insurance experience ever!

As a 40+ year customer, i never had a homownet claim. When I did, I was shocked and disappointed. Facts: I had some water damage inside my home caused by a leaky roof. I had State Farm come out and was told they would get me a dollar amount they would reimburse. They did, the amount was $9,000. I called the adjuster and explained the damage was much greater than that. H-e asked me to provide estimates. I obtained estimates for drywall, damaged drapes, black mold, paint, duct cleaning and storage of our furniture while the work would be done. The estimate from highly reliable contractors with leigimate bids was $70,000. Another adjuster got involved and concurred that the finish out on our home was high. He came back at $39,000. Not satisfied, i hired a Public Adjuster. The Adjuster i retained was unsuccessful in getting the issue resolved. I was advised to retain a Private Appraiser who would negotiate with an Appraiser - representing State Farm. Those 2 quickly soncluded that me estimates were legit and reasonable, I was paid. Sadly however I incurred about $10,000 in expenses for the Public Adjuster and the private Appraiser. I complained to State Farm that they only settled after I had involved others and paid a price. Why did they drag me through about 11 months of discussions only to conclude that I was due the payment? Why not settle once bonafide estimates are given? I was out $10,000. My net was was $59,000+. Then me deductible charged and I am upset they did not act in good faith. I have emailed the President of State Farm twice. Each time i was told by an executive level complaint representative That My costs to defend my position weren't reimbursable. MY argument I said, is that they could have settled sooner and saved me $10,000. They did care about the time that this effort took, the fact that my bids were solid and legit and only paid because the next step was an attorney. I believe State Farm was trying to low ball me, did care about my business over a 40 year period of time,then paid the gross amount to me after I my own money to defend my position which knew was legitimate from the start. I'M DONE WITH STATE FARM. I COULD HAVE A HIGHER PREMIUM AT CHUBB AND GOT THE SAME SETTLEMENT PAID WITHOUT INCURRING ANY EXPENSE WHATSOEVER EVER. EVEN MY AGENT HAS SAID "THE COMPANY DID ME WRONG" AND HAS APOLOGIZED. Good bye and good riddance to State Farm.

My name Darline Metellus I was with State Farm insurance for 7 years but i am disabled for couple years, my issues is since I had surgery, lawyers not on my side, I was unlawfully evicted more than twice, people scammed my daughter and I, I decided on July 6 2020 call State Farm agent Robert in Baldwin ny to transfer my car policy to Diane in Rockville center ny, but for some reason someone sent my car policy to Marty in Baldwin ny, I went to Marty office. I spoke to the agent she tell me she's gonna sent my car policy back where I ask her to put it only one thing they do canceled my car policy and on November 27 2020 one guy wearing law enforcement uniforms and wearing a bodycam stop us at sunrise Hwy Freeport Ny by Home depot and tell me if I don't give him the car, he's gonna take my daughter 12 years old a way from me and putting me in jail, and my daughter stop crying. I am disabled, he left us on the street, please I want my car back and my policy back, I am sick and tired, when he stop us he went open my back car to look for something, because my stuff was inside the car and my rent money I was saving to not evicted unlawfully again

Pay me up the 2K you facking m$#*!s. TAKING FOREVER! I DO NOT RECOMMEND THIS COMPANY AT ALL.
Pay me up!

STate farm is a horrible insurance company my dads car was hit while he was stopped at a red light, and he went through his insurance company for repair of his vehicle, because the guilty persons insurance was not resposnding so he figured he would let state farm legal team deal with them. State farm insurance company has given my father SO MUCH PUSH BACK, and has made me want to cry for him, state farm REFUSED TO PAY FOR A SUPPLEMENT CLAIM SUBMITTED BY dad autoshop AUTOBODY SHOP, it was a tug of war getting them to pay for a supplemental claim, his car has been in the shop since sept 22,2020 waiting for state farm to decide what they are going to do. He has had a rental since sept 22,2020, state farm said they are only paying 1000 dollars per my fathers policy max for a rental, he went to return my the rental car yesterday 11/6/2020 and state farm said the amount that has accrued after that 1000 they paid is my fathers responsibility (1,211.91 is what my father owes, and my father has fullll coverage with your company) they were not willing to meet us in the middle, alllllll the representatives and managers I spoke with told me us no one told my father return the car when he feels like it, today is 11/6/2020, state farm came back Monday to 11/2/2020 to state my fathers car is a total loss. The managers told me it's my father's fault for keeping the rental I told them he cannot afford to pay that, the rental company will not let my father return the car without payments. I ASKEDDD STATE FARM TO MEET ME IN THE MIDDLE WITH THE PAYMENT THEY HAVE REFUSED. LIKE A GOOD NEIGHBORRRR STATE FARM IS NOT THERE FOR ITS CUSTOMERS, my dad is left paying 1211. 91 put of pocket for a decision state farm was on the fence about, this is unjust and truly unfair and then for them to tell my father sorry there is nothing they can do for him, knowing I called state farm pretending to want a quote and ask them this question and they stated the claims department has the authority to extend to whom they want when it comes to negotiating the amount they will pay for a rental despite what is stated in the policy is ludicrous. This is my dads insurance company I will make my dads voice heard about the tug of war with this company, when you entrust big corporations it shows they really do not care about you and justt want your money. TO add icing on the cake my father was cursed out by a representative of state farm and all the manager apologized for is he is sorry this happened this a BS company.