I loved playing this game once upon a time.
One of my biggest pet peeves - which still exists on the site - is that they tell you to "express yourself" but yet they limit the amount of makeup you can put on.
I personally prefer heavy makeup and this "feature" is really frustrating.
I made several purchases on this game on memberships, stardollars, etc.
My account got hacked two years back (yes - actually hacked, I never handed out my password to ANYONE)!
I had contacted support SEVERAL times to receive NO RESPONSE WHATSOEVER, and this was very FRUSTRATING!
So I went back today in attempt - yet again - to regain my account.
I went to the help center with my temporary account and the link they provided to page was LOCKED because I'm not the right level.
What the actual f-?
You literally have to be a certain level to access the "account recovery page?" Is this a freaking joke?
So instead I sent in a help ticket and whether or not I get a response I am NOT changing my review being that I was literally IGNORED by staff for 2 YEARS!
They don't care about their members (even paying ones) and the "community" is full of disgusting people.

UPDATE: (9/26/2017) I FINALLY got in contact with the support staff a few days ago - HOWEVER - It's taken me 8 help ticket requests for them to FINALLY understand my situation. For some reason I believe their support is run by the Three Stooges.
I told them specifically that MY email address was NO LONGER registered under my account because it was stolen and they came back to me saying that I could just use the "forgot password" tool.
WHAT GOOD IS THAT GOING TO DO ME IF IT'S NOT MY EMAIL ON THE ACCOUNT.
But, as of today they FINALLY understand my situation (7 help tickets later, I finally got a smart one) and I'm hoping they will help me but I am very unsure of that right now. I'll keep updating this review as I get more information.

UPDATE: (10/11/2017) So, they could verify that my information is correct, but I clearly told them that the original email address on my account is no longer active and they are refusing to put any other email address on the account.
I sent in another ticket 5 DAYS AGO (after they said they'd get back to you within 72 hours - hahaha, what hogwash) explaining it to them AGAIN and I have not gotten a reply, nor do I think I will.
They've tried to accuse me of giving out my account to others (which was their bogus explanation as to why I got locked out of my account) and they're saying that it's a bannable offence against my NEW account (what?)
I guess it's safe to say that the Support system at Stardoll is beyond useless and good luck if you lose your account, because they won't help you, not even if you're a paying customer. If you're not a paying customer then you might as well just forget about it.

I've been playing Stardoll for 8 years now. I have seen great times but SD has increasingly gotten worse over the years. There are so many issues. One being Stardoll doesn't listen to their own customers. We ask for many things to be fixed but they never fix it. If they do fix it, it's many years later. They also keep increasing the price of in-game items. Like you used to be able to get a dress for 10 stardollars, but now it can be up to 30 stardollars. Not only this, the amount of stardollars we can buy hasn't changed, so we are still getting the same amount we always, so we are not getting our money's worth when we buy stardollars. Also, not all players can afford to buy in-game currency, so SD can sometimes seem like a pay-to-play because it is very hard to get stardollars without spending your own real life money.
New players find it very hard to get established on the game because Stardoll is making it harder for new players. They also have recently level-locked items that were not level-locked previously. This is mostly because of a loop-hole people use to game the system, called "fakies" in the game. A "fakie" is where you create a fake account and use the stardollars you get at the start and from preforming tasks to buy gifts for their actual account.
They also currently have a major problem with hacking. However SD ignores it and keeps saying "don't give out your password" even though most of the dedicated players who have been hacked don't and haven't given out their password.
There are also lots of phishing scams for the new players. They promise free in-game currency, but they take your pass and use your account to spread their phishing scam.
Lastly, the community is toxic. I don't socialize on SD anymore. I guess this isn't Stardoll's problem per se, but it's a problem on the site. I became involved with other players off site and they are horrible, petty, greedy, childish and catty. There are some who are awesome, but the majority are not.
All this being said, there are good things about Stardoll that have made me stay. The biggest being the fact I can express my love for fashion and culture through Stardoll. I can make my doll look however I want and dress her however I want. You can make your doll vintage, emo, goth, scene, high fashion or whatever you want. You can also make your suite however you want.
If you have money and can buy stardollars you can get so many things. You can make your own hair, jewelry, decor and fashion.
If you play for a long time you will accumulate items that are worth much more later on, called "rares" in the game. I have a few rare items only because I've been playing for 8 years.

I don't plan to quit this game even though many people are quitting this game. I still find it fun and rewarding, so I'll stay