Staples

I never really liked STAPLES as much as OFFICEMAX because OFFICEMAX had some brands I liked --- but then I started ordering supplies for our other offices and OMG Staples makes it SOOOO EASY and hassle free. I just call up and give them our account number, then I tell them what I need, and which office it needs to get shipped to, and the stuff shows up in a couple days. WHY CAN"T EVERY BUSINESS DO THIS FOR ME?

STAPLES may not always have the exact brand you were looking for, but if they have anything even close to it I highly recommend them just because they do business the old fashioned way --- I pay them, then send my stuff, SIMPLE, no BS, no hassle.

I was hoping that my order got delivered, but I checked later and it said "CANCELLED". I called and asked them why they didn't send me an email or something to let me know about it so I had to take care of it right away. They said that they didn't think it was safe to email me. But they had emailed me the receipt with the order information. It really bothers me that big companies do things like this. I needed the item at a certain date and now it's impossible! Second time, I called again. They explained the mistake I made when I ordered it the second time. I explained what happened and the lady said that I can't make the order online anymore. I asked if I can leave a review at the end of the call and she said NO. How can't I leave a review? Why? It makes me think it was because she knew I was not going to leave a good one. Of course not! I didn't have a good experience so why would I give a positive review. I am so upset right now. On top of that, she sounded like I was trying to do something suspicious and that made me more upset. I tried to explain many times what happened so I could purchase the item right away. I kept defending myself because I know I don't have the need to trick or steal from anyone. I am glad I can support myself and never see myself in a situation where I have to steal from anyone. This is my first time buying from staples and what an frustrating experience. I am only buying from this store because I have a giftcard, but next time I will look for better option.

Don't order anything for in-store pic up! If you need to cancel it, they don't give you your money back for 6 days. I had to ask my credit card to cancel the charge.

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

First I want to point out that we are all aware of the pandemic. I go to Staples, in Bloomfield, NJ to return several packages -to ship UPS.
I wait in the copier center, no one is there. As I look to see if someone is behind the window, the worker shows up. Another customer is now in line. The worker instead of asking me, "can i help you, she takes the other person first. Than when she comes to help me, and scans my UPS returns, she tells me to put them in the shipping container (was that a covid-19 precaution behavior?). There are many little tell tell incidents. Another time I asked a worker to enlarge a document. She said she didn't have the time. She was the only person there, it was 7:30 pm. Two other customers where making copies. No one was in the line, the store was empty. She was not doing anything. She was looking up at the ceiling. So she proceeded to show me how to use the self service which was ok. But her demeaner was rude. And she went over to one guy and helped him all day. It was like a preference. The time she took to run around to the back, she could have done this thing for me in less than a minute. Very unpleasant, unwilling to help behavior. So many little incidents over the period of time I have experienced and observed. I say to myself when I need copier service, don't go to Bloomfield Staples because they are rude. But when I go to Springfield, NJ, more professional, willing to help, pleasant demeaner, better respect given to customers. WOW! "They better not ask me for a donation".