Overview
Stackry has a rating of 4.4 stars from 20,674 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.
Fantastic service not had a parcel delivered yet but the first steps are so well laid out.
Thank you for always replying so quickly and a super service!
Very excellent service, I thank the workers in this wonderful institution
Great service from Stackry. Super easy to use and reasonable cost
Great efficient service and extremely helpful. Recommended.
They outright lie about the weight of packages so that they can charge higher shipping rates which is fraud. In my experience it was more than double the actual weight. This is based on not only the previous carrier that delivered the package to their warehouse but photographic evidence provided by their own employees of the scale in their own warehouse. I contacted customer support and they literally couldn't care less, tripping over themselves to make illogical desperate excuses while trying to upsell me on services I didn't need or want then deliberately dodged tough questions they didn't want to answer. Pathetic excuse for a business with zero ethical integrity. Avoid if you have any self respect and prefer not to throw your money in the trash by supporting their scam.
The process was easy however it would be nice if there were cheaper shipping options. I thought I'd use Stackry to save on the shipping cost of an item I bought from eBay in USA being shipped to Australia. However the cheapest option on Stackry was double the original shipping amount of eBay's global shipping price! I would have been better off just paying for shipping directly through eBay. The original shipping cost through eBay was around $250 AUD however the cheapest shipping amount on Stackry was over $500 AUD! Please offer some cheaper shipping methods. Even if it takes longer, I would rather wait 3-4 weeks to receive an item than have to pay a lot more to receive the item within a week.
Consolidation fee over double or more, making stackry less competitive - no offers for being a regular user etc, will be looking for an alternative
My order cane incomplete! Stackry STOLE my packages and claim orders were delivered incomplete by the initial supplier! Needless to say, the WORST customer experience ever! These people piss you off and doesn't do their jobs right! They never replies to emails and they purposely keep you waiting on chat without giving you a proper response. DO NOT GET SCAMMED. Paid a huge sum to ship my packages and most items weren't even in there when delivered. THIEVES SITTING ON THRONES AT STACKRY!
Hi Chandinee. Thank you for your feedback. Sorry to hear you did not have a good experience using our service. We understand it is frustrating to receive an incomplete shipment. I looked into your account history and see a complete investigation was performed by Stackry's claim department. This investigation included a review of the video footage of the consolidation. Based on our findings, it was discovered to be a retailer error. The video footage shows all items received at Stackry were packed into the consolidated box. Sufficient evidence was sent to you by the claims department to support this. Based on the conclusion, sadly the claim was denied and we respectfully ask you to inquire with the retailer. Perhaps the retailer will offer a refund or replacement items to fulfill the order you placed. Again we are very sorry this happened to your order, but please know we determined the mistake did not occur at Stackry.
Expensive shipping to Europe and slow consolidadtion. How come I order from a us brand and pay USD 5 for shipping in a few days and with stackers it's USD 15 for a very small package?
Hi Thomas. Thank you for your feedback. We are sorry to hear our service did not meet your expectations. Retailers may offer discounted shipping, because they are selling a product as well. If the retailer ships to your country and you do not plan on consolidating with other orders, it may be less expensive to ship through the retailer. We are the perfect fit if you want to shop from multiple retailers and store your items at our warehouse until you are ready to consolidate and ship. That is where our customers find the most value in our service. If you have any additional questions or concerns, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry!
Been using Stackry for a few years after switching from MyUs, the service is much better although they do make a few mistakes during consolidation ie they are supposed to leave the original boxes intact but instead they discard them and ship the items loose which is when damage occurs, so bear this in mind if you ship delicate items
I was hesitant at first but so glad I signed up to Stackry, they make shipping from the U. S to my home in the U. K so very easy, their website/app is straightforward and uncomplicated to use, the staff working there are so very helpful, big thank you to Amanda who recently resolved a hiccup with a missing address detail, she was courteous and professional with her actions and very considerate to a new user! I definitely recommend using Stackry to anyone wishing to shop in the U. S with retailers that won't send to the U. K.
Too expensive cost of shipping. It's a pity because the service itself is good.
Hi Pawel. Thank you for taking the time to share your thoughts about your experience with Stackry. Sorry the pricing is too expensive for your budget. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. We strive to offer competitive prices while maintaining the high-quality service you expect from us. If you have any questions or concerns about our pricing, please don't hesitate to reach out to our customer service team at support@stackry.com. We're here to help and appreciate your business.
Always amazing to use, I have used stackry many times. So helpful
Easy fast process. Receive package in no time. Very happy with stackry
Thank you for extending the time allowed in storage... it was appreciated.
Hi Emma. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
As always very easy and excellent price. Would recommend to anyone
Great nothing lost or damaged so far keep it up Stackry team.
Great service thanks. Well packed when consolidating items along with a range of shipping services.
No issues thus far, everything continues to work just fine.
Stackry is definitely the best shipping service in the world!
Consolidation appears to not be effective, expensive shipping for weightless items
Hi Kia. Thanks for your honest feedback. I am sorry to hear you are not happy with our service. The shipping prices are based on the size and weight of the package. In many cases, repacking and consolidating reduces the size of the shipment, which can save a lot on the shipping costs. The actual weight of an item is hard to reduce unless it comes with a lot of extra packaging. I can see we saved you 47 lbs. on the dimensional weight by repacking the item into a smaller box. This resulted in a $276 savings on shipping. You can see this by using our shipping calculator: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another try, please email us at support@stackry. Com and we can answer any other questions or concerns you may have. Have a nice day!
Excellent service! I have never encountered any issues.
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Business Highlights
- No membership or signup fees
- Consolidate packages to one shipment
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roderick. Thank you for your feedback. Sorry to hear the price to ship was higher than expected and it was less expensive through eBay. If the retailer ships to your country and you do not plan on consolidating with other orders, it may be less expensive to ship through the retailer. We are the perfect fit if you want to shop from multiple retailers and store your items at our warehouse until you are ready to consolidate and ship. That is where our customers find the most value in our service. If you have any additional questions or concerns, please don't hesitate to chat, call, or email us at support@stackry.com and you’ll be helped by the best customer service team in the industry!