business logo of Stackry

Stackry

Overview

Stackry has a rating of 4.4 stars from 20,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options and easy process. Stackry ranks 1st among Mail Forwarding sites.

This company responds to reviews on average within 3 days
+37
How would you rate Stackry?
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Saudi Arabia
1 review
0 helpful votes
Follow Ali F.
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It cost me to ship a single small portable battery 3 times the price to actually buy the product itself. Also, it can't be consolidated with other shipments I bought. I am disappointed. These things should have been made clear.

Date of experience: April 19, 2023
Judy G. Stackry Rep
over a year old

Hi Ali,
I am sorry that you were not satisfied with our pricing on this shipment. I took a look and can see that it was a dangerous goods shipment, which unfortunately, due to international regulations, requires us to use a certain box size and comply with proper packing instructions for the particular hazmat type. Based on the regulations outlined by the FAA, IATA and our shipping partners, loose lithium ion batteries and power banks cannot be consolidated with any other goods. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive but keep striving to bring costs down for our customers. If you would like to discuss this in more detail, please email us at support@stackry.com and attention your email to Adel. Thank you, and I hope you have a nice day ahead.

Kuwait
1 review
0 helpful votes
Follow Samee O.
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Very good service to consolidate all the items and ship to your country. Highly Recommended. I hope in future, they would provide some discount for customers who love using stackry to bring stuff from usa or worldwide to home country.

Date of experience: December 21, 2020
GB
1 review
0 helpful votes
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Twice there have been problems now with the descriptions being too long for customs & it delaying shipment. If this is a problem, the allowed space for declaration should be shortened on the website or something to prevent this delay.

Date of experience: August 12, 2020
Australia
1 review
0 helpful votes
Follow Sarah H.
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I was not aware that item with batteries needed to be split and shipped separately. Accepting this, it took me three times to pay for the second shipment. I was not aware of payment issues, kept getting email reminder about package received. System should have more precise email notifications

Date of experience: August 30, 2021
Ryan A. Stackry Rep
over a year old

Hello Sarah! Thank you for taking some time to leave us a review. I apologize you ran into some issues with finalizing your second shipment and take issue with our email notifications. I'll be sure this is passed along to the appropriate department so it can be taken into account and consideration. I noticed that there is no sign of communication via online chat or email between our customer support team and yourself. We have a great team here who would be happy and willing to assist with this type of thing, and we can be reached Monday-Friday at support@stackry.com, or via chat from 9amEST-4pmEST. Please don't hesitate to reach out to us if similar problems arise down the line, we'd be glad to hear from you. Have a great day ahead and take care!

Poland
1 review
1 helpful vote
Follow Bartlomiej N.
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There were multiple errors preventing me from creating and then sending my shipment. Apparently the system doesn't like non-latin characters in client personal data, which was the reason for the errors to pop up. But the support staff was very helpful and responsive, so in the end everything worked out. I hope next time I want to send something through Stackry the things will go smoother.

Date of experience: February 18, 2021
Mexico
1 review
2 helpful votes
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I was skeptical at first because I read reviews where stackry would loose packages. But cant trust the reviews, so I had to see for my self.Up to this day, have not had any issues. If I have an email inquiry they are fast at answering it. Reliable. Friendly user interface, I get emails when shipments arrive as well when items have reached 30 days mark.

Date of experience: May 12, 2020
New Zealand
1 review
0 helpful votes
Follow Steve A.
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A big thanks to Nora Shaker for locating my package. Excellent person to liaise with. Cheers

Date of experience: August 9, 2024
Canada
1 review
0 helpful votes
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Clear instructions, clear payment options, and easy...
August 26, 2024
Updated review

Clear instructions, clear payment options, and easy to understand interface

Date of experience: August 15, 2024

The explanations for each step are very helpful
September 26, 2022
Previous review

The explanations for each step are very helpful

Date of experience: September 26, 2022
Singapore
1 review
0 helpful votes
Follow Steve D.
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The shipper forgot to include the unit number, Stackry support tracked it down fast and was a great help. Salient reminder to double-check they have included all your information to avoid any stress. Thanks!

Date of experience: October 30, 2023
GB
1 review
0 helpful votes
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This is the 1st time i have used Stackry, my experience so far is proving i made a good decision. The customer service staff are incredibly helpful as are the packing department... the shipping rates are much better that you will find going direct to a courier company... shipment should be with me in Scotland within the next week.

Date of experience: July 2, 2021
South Africa
1 review
2 helpful votes
Follow Christie G.
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Excellent package forwarding service
October 24, 2016

Living in South Africa does not make it easy to buy from the US. But since I crossed paths with Stackry that gap has been bridged. I have only received excellent and fast service from Stackry. I would definitely recommend their services to anyone.

Date of experience: October 21, 2016
PG
1 review
0 helpful votes
Follow Derrick M.
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Consolidation process did not allow me to send some of my orders back into my locker for future consolidation and shipment. Limited shipping options due to order items having Lithium batteries. Otherwise all good.

Date of experience: July 19, 2023
Judy G. Stackry Rep
over a year old

Hi Derrick! Thank you for your review. I am sorry to hear that there was a problem with your shipment. Once we split items, we can send the remainder back into your storage with customer service intervention. We would like to investigate the issue further. Please email us at support@stackry.com. Attention "Veronica” Thank you, and I hope you have a nice day ahead.

Portugal
1 review
0 helpful votes
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Very friendly and easy to understand
May 3, 2023

Very friendly and easy to understand. I felt at ease throughout the whole process. The only thing that was a bit confusing was that the product weights given by Stackry seem to be higher than what they actually are, but I'm probably missing something.

Date of experience: May 3, 2023
Canada
1 review
0 helpful votes
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Stackry has a great site easy to navigate through
June 6, 2023
Updated review

Stackry has a great site easy to navigate through. Their responses are always quick to shipment arrivals etc. The only thing that I don't love is the price of shipping back to Canada (which can't really be blamed on Stackry). Great site/great company though.

Date of experience: June 6, 2023

Sometime the shipping cost is much higher then the...
August 24, 2021
Previous review

Sometime the shipping cost is much higher then the product itself unfortunately

Date of experience: August 23, 2021
GB
1 review
0 helpful votes
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Love Stackry!
May 3, 2018

I have been using Stackry for about 3 years now. In that time I have had tons of parcels delivered to them, which they have then sent on to myself. Never had a problem and the prices are always very reasonable. The best parcel forwarding service out there.

Date of experience: May 1, 2018
Malta
1 review
0 helpful votes
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OK so far..
September 30, 2020

OK so far. Cost could be better and out of 4 consolidated packages so far there has been 1 item missing.(seems to be a common issue when you don't pay extra for the photos of the package). Refund was given since it was below 100. Good communication though.

Date of experience: August 22, 2020
Canada
1 review
5 helpful votes
Follow Nishant I.
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Faulty packaging destroyed my $500 items. After 4 emails and 3 weeks of wait, finally someone decided to respond and that too a generic copy-paste email. No apologies, no coupons, nothing. Second time, sent the wrong item. Someone else's package was sent to me and my package was lost somewhere. Is there a point in even emailing back. I think not. Took my business elsewhere.

Stackry attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2020
Gwen A. Stackry Rep
over a year old

Hi Nishant, I'm sorry to hear that your items were destroyed. It looks like we reached out to you on November 17 for photos of the damage in order to compensate you, and when they were not provided, we closed the claim. If you would like to discuss further, please email us at support@stackry.com. Thank you, and I hope you have a nice day ahead.

Belgium
1 review
10 helpful votes
Follow Marta A.
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I've been a customer for around 5 years now and I can only say great things about their service. What I value more is that they offer a nice variety of courier services and that they revise the incoming parcels very carefully. I receive many items that are intended for collectors and there's none of that box-cutter-frenzy I had to run away from when using other forwarding services. Awesome, well-rounded service so far!

Date of experience: May 21, 2020
GB
1 review
0 helpful votes
Follow Mark V.
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I've been using Stackry for a couple years and have always been impressed with their consistent and high level of service. With a shipment every month or two, I've never been disappointed. Items are consolidated with care and sent quickly. Their website dashboard is well designed and easy to use. They are always there to offer assistance through phone, chat and email, and I've always felt like a valued customer when contacting them. I'd especially like to thank Gwen for the excellent service in making a recent challenging shipment easy to resolve. I highly recommend Stackry as an international forwarding and consolidation service. The savings really add up, and I'm a happy customer. Thanks!

Date of experience: June 5, 2020
Mexico
2 reviews
3 helpful votes
Follow Diego C.
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Best freight forwarding service
April 8, 2018

I've had nothing but good experiences using Stackry.
They can consolidate and ship several packages on the same day.
Customer service is excellent.
Pricing is fair, they don't charge for receiving packages, only for consolidation services.
Highly recommend them.

Date of experience: April 5, 2018