POOPED ON! Literally! SOUTHWEST Flight number #3332 from Las Vegas to Maui on August 31,2023. By a fellow passenger and Southwest refuses to pay for our damaged personal items. I am reaching out through social media and the Internet to let people know about the situation. After many phone calls to Southwest corporate offices, they are still refusing to pay for the items that we've had to throw away. It all started when at the very beginning of our flight, we noticed a very bad smell coming from the woman in front of us. We thought that she was just having bad gas, but it smelled so bad the entire flight! When it was time to start getting ready to land, I reached under to get my belongings under her seat, and when I pulled them out and onto my lap, noticed that there was poop all over my things which by then had also got onto my arms and legs! I immediately got up and went to the front of the plane to speak with a steward and stewardess. They were shocked at what had happened and were so nice. In fact, the steward got into his own personal duffel bag, and gave me clothes to change into. I had to change in the front of the plane behind the steward, stewardess and my husband. Then quickly sit back down in another seat before we landed. After landing, we had to wait around for a very long time. We had to stand around the gate to talk to airport police and EMT. After a very long time EMT took her off the plane. She was completely soiled in her own feces, it was very sad. She had obviously just been released from the hospital because she had some kind of port in her hand and bandages. She had not gotten up once the entire flight, and had continued to soil her self through the whole flight, and we had to sit behind and smell it the whole flight, and then deal with it getting on myself and our things. We were told by a SOUTHWEST employee that they had to unbolt and throw away the seats in that row she was sitting in! I have reached out many times to Southwest trying to get them to replace the items that I had to throw away. However, over and over they refused to be responsible for my damaged items. I tried to reason that since they threw their seats away and replaced them, then they should do the same for my things, but they refused. We have also had to get hepatitis testing due to the fact that her feces got onto my skin and I would like them to pay for that testing as well. Southwest says that they are not responsible for our damaged items. However, they are responsible for the actions of their passengers! Since Southwest will not contact me further regarding the situation, I feel the only thing left to do is to reach out to the Internet and social media, and let everyone know of this terrible situation. Thank you for taking the time to read this post.

I had SWA tickets from ONT to ATL with a connection in Dallas. Southwest clearly lost control of their operation on 1/30-31 and stranded me in vegas. Ok, there was ice in Dallas, but I would have been happy to keep my hotel room and car another day to avoid being stranded. They kept telling me to come to the airport as they had rescheduled my flight. Instead they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. I asked if there was any chance of missing my connection and SW said no. I think they were fabricating stories because they got me to give up my hotel room, rental car. One time in ONT they pushed off from the gate and rode around on the runway and then parked right back at the gate. It was hot in the plane and full of fumes. I got sick on the plane. Once parked again I got off the plane and tried to talk to some one, ANYONE, who could help but there was just one ticket person and a long line of angry customers. I never was able to schedule another connection in Ontario. At one point they said they would take my luggage off the plane and then said they wouldnt. So I got back on the plane prefering to be stranded with luggage rather than without. These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. No one could tell me how to get home to Atlanta. I had a boarding pass for the flight to Atlanta but when I tried to use it they said the boarding pass was no good. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta". Anyhow, they told me to go talk to customer service so I lost my seating assignment. At "customer service" they printed out another ticket and said to go get on the plane. I tried and again the boarding pass was not working. The whole time they were acting as if this was my fault, even though it was their obvious flawed way of doing things. Any airline this bad should not be allowed to fly. They are completely unsympathetic. Just rude and nasty if you express simple concerns about your schedule or luggage. In one breath they blame it on flight control, tell you what flight to get on, and then it all turns out to be bogus information. Keep in mind that Southwest perpetuated this mess over three days. Maybe somewhere someone was working on it but you could have fooled me. They looked like idiots and no one had any confidence in what they were saying.The FAA needs to shut down this type of operation because a loss of control like this is not just a headache for travellers but also inherently unsafe. Southwest made a lot of people desperate for no reason. Ok, there was ice in Dallas but Southwest made the situation 10 times worse by telling people their flights were still taking off and convincing people to come to the airport. This made some people a bit panicky for no reason other than a few airline people wanting to look like they had all the answers. In fact their systems were failing, their people were confused and untrained, and they reacted rudely and aggressively.

Very good experience

Easy site to use

Best airline for short flights.

I always see what southwest has to offer before going onto other sites.
TDG

Reliable cheap flights.

Seriously... I'd rather walk

Cut price with excellent staff.

5 stars