SolidTrustPay Reviews Summary
SolidTrustPay has a rating of 2.3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 10th among Money Transfer sites.
They are stealing your money!
They require visa with photos since i am not in the country where my passport is located. My visa doesn't have a photo and they sent me an email saying that:
"your Visa is a non-photo Visitors Visa which conflicts with the outlines requirements. We apologize for any inconvenience, but based on the provided information we will not be able to verify your account" the visa without my photo is beyond my control! Its the countries policy! I can't tell them to put a photo on my visa and change it for me since STP can't and don't want to give my money! I have $ with them and they are refusing to have it be withdrawn! DON NOT USE STP!
I am about to give my confidential information on my financial as well as fund stp although with all these negative comment about SOLIDTRUSTPAY. IT SEEMS AFFECTING MY DECISION. PERHAPS THIS IS A SCAM. MORE NEGATIVE POST THAN POSITIVE. This just mean ONE THING. It surely a poor SITE/SCAM.
Hello Thomas,
If you want to be technical, we have one of the best online reputations on review/scam busting sites out of all the major payment processors, including PayPal!
Your 1-star review without having used our services before is a perfect example of why these review sites are the real scam.
Hai stp,,, so far i dont have problems with your site-- and i love it! Thanks a lot
My concern is-- could you please lower down even a bit the processing fee--! Hope you will hear me
Hello Leslyn,
We appreciate your feedback, and will take your concerns into consideration. Thanks!
I have tried and tried to access my account without any success. The problem first arose when I tried to access my account in USA (I'm from the UK). There was no joy. I informed STP that I would be in the United States and received the reply that I should be able to access my account once back in the UK. In addition to that I wanted to change my telephone number held on my account. I uploaded the required documents for verification i. E. telephone contract and have since seen that my account has now been suspended! Despite numberous emails to STP no one has replied back. This is very back business indeed. I now just want the balance of my funds back.
Hello Renford,
It sounds a lot like you were having issues with roaming as you traveled from the UK to the US -- this is likely the reason your account was suspended. We encourage you to contact our customer support staff at www.stpay.info via live chat or ticket in an event where you cannot access your account, or are in need of any kind of immediate assistance, instead of sending emails.
Why the Live Chat not working, for a long time, and support nobody answer?
Hello Berila,
Our live chat is only available during UTC-04:00 business hours. We respond to all tickets within 24 hours (48 on weekends). We apologize for any inconvenience.
They don't care if you don't get your product big scam if you ask me anything keep away from SOLID TRUST there's no trust just take and let you get scammed by companies.
Disgusting service no help whats so ever.
Sent them details and they told me it's nothing to do with them however i used there service to pay, paypal only from now on never had any issues with paypal i think most scam sites use this payment system because they don't care once they have your money.
Solid Trust pay, The largest internet thieves is located at the beginning of the.
The money received by the boss and employees are forbidden
Their wives and their children, I wonder when you are looking at aren't they ashamed?
They are my children the right to their own children, how they feed my children dinner?
My 7000 usd, they stole my money and haram money, how to spend?
I'm sure they are that they are very unhappy people,
Also other web sites that they are thieves, they're doing a finder. Hyip site all Solid Trust Pay payment. This unscrupulous creatures in a very short time after these atrocities, they will give an account of.
This individual had their account closed as, after they added funds to their account using their credit card, and spending those funds at online merchants, they charged back ALL of their transactions! He did a total of 51 chargebacks which caused a direct loss to SolidTrust Pay of thousands of dollars. This individual is the one that stole, scammed and cheated, not SolidTrust Pay.
This site is driving me crazy, all I want to is withdraw my funds because I need them. Credit withdrawal was fine until it stopped working, they recommended that I open a bank account that is impossible because it will not accept my account number and they say contact us by phone but the International Number does not work. Very Very Frustrated. I am stuck on what to do next?
I too have been Solid Trust PLAYED. No payouts. They are quick to extract your fees for loading your account though. But all organizations I am involved with that have ever used them have dropped them. They don't even service companies with proper support, ease of use, or prompt delivery of service. Avoid this so-called company at all costs.
Hi, i cant understand my account anymore. I have some money in my account i cant access it. T says the limit is 0.00 so i cant do any transaction to or from Solid Trust pay. I sent an email but i did get a reply
We have asked for withdrawal of funds and last month they took over 15 days to transfer my money, then requested a second withdrawal later and it has been 25 days so far... every time we call they come up with another lie for the delay... basically it has been like this with them for years. At times they take 5 to 7 days to fulfill transfer of money into our bank account... but that is rare with them. Although we have tried to give them the benefit of the doubt the sad bottom line is: they are not honest.
I kept contacting SolidTrustPay to fix it so that I could log in, and they told me they solved the problem, and yet I couldn't log in. Once I replied to their email and it went through, but twice I replied and my email bounced back - it wears me out to keep asking for help and nothing gets fixed. They offer for you to rate tickets, but you can only rate them if you can log in.
I also asked them to fix their Help Centre link, because it's an untrusted connection. They said "Ticket Resolved" and nothing changed. I expect a little more credibility from a site that deals with finances. I decided if I couldn't trust them
To fix technical issues I couldn't trust them with money, either. At least they removed my account (or so they say).
I have requested a check withdrawal and its been two weeks yet it is still just pending. I called the number and had to leave a message during office hours. I received a call back a couple days later saying that it should go through by the end of the week and it is still pending. The process of receiving a payment was easy but getting my money is a real pain, it is still pending and its been far too long.
Please do remember that all cheque withdrawals are sent regular postal mail. We do advise you at the time of withdrawing that cheques sent can take up to 3 weeks depending on your location and the speed of the mail. Thank you for your patience.
I opened an account at SolidTrustPay to pay a Fraudulent Company Profit-clicking which just vanished. Now I am requesting the remaining funds left at Solid Trust Pay and it has been a nightmare. I have been working with a customer service name Andrew but over a week, the problem still not resolved.
I have had no problems with this site. It has worked for what i need it for. There will always be people who have problems. It can happen on any site, even paypal.
All friends post the comments all frind fwd this msg that stp is scame my account was suspend without any reason my user ghumen
Must fwd msg dont trust stp
I hait this system
I hait his management
We are all close the account stp
My all team requested 500 people disable the accout stp
My today loss 2500 dollar the company send my withdrawl but not received on it my account suspend
I always follow the rule of stp if any one give the proof reason my account was block
Thanks all friends post the msg in the world level every team that dont belive stp this processor same like LR so close all accounts today and post the msg in every one about stp scame
Thanks
I have my Solid Trust Pay account a few months, before I did not have this problem, but now I have the following problem: When I try to transfer money out of my account, STP willn´t let me transfer the amount I want and forcing me to change the amount to less for left an amount in the account STP. I think that's fair to force me to stay one part of my money in Solid Trust Pay account. Is this legal?
We are sorry to hear you're having technical issues. Please contact Customer service for assistance. To speak with support please contact the support department by submitting a ticket or You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Please submit Ticket here http://support.solidtrustpay.com/new_ticket.aspx?cid=15590
Thanks and Have a great day.
As everyone else. Seems impossible to withdraw my money...
SolidTrust Pay Offers Multiple ways to withdraw your funds. I have included some options as well as time lines ACH/EFT/Direct Bank Transfer = 3 to 5 business days depending on priority option requested (not counting the day of request)
Bank Wire = 4 to 6 business days
Your personal VISA Card = 3 to 5 business days depending on priority option requested
STPayroll Cards = 1 to 3 business days depending on priority option requested (not counting the day of request)
Cheque = up to 21 calendar days (you must allow time for processing and mail delivery)
Terrible website with bugs, which doesn't function as it should. Customer service is ridiculous too. No tel number, or email. Do not use their service unless you have too. Then forget withdrawing your fund back to your account, as that is almost impossible.
All of our contact information is located at the bottom of every page under the link " contact us"
No customer care. Rude ed incompetent people working there. Just fews word: unqualified and unable unprofessional. Long time waiting to get money!
I would like to apologize for any issues you have had. Please contact our customer support http://support.solidtrustpay.com/new_ticket.aspx?cid=15590.
From the business
SolidTrust Pay - Online Payment Processor and E-Wallet Provider "Your Money, Your Way!" STP Support can be found here: http://support.solidtrustpay.com
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Hello Yasi,
We require photo identification like any other processor. If you are unable to verify your identity, we can't legally allow you to send money on the internet.
There are other options for you to remove your funds from the account which do not require verification, such as a transfer or exchange.
Please contact our support staff at www.stpay.info if you are still having problems withdrawing your funds.