Snapfish

I ordered 9 calendars that I made on their site with my own photos. I asked to have them received within about 2 weeks and paid $43 for shipping. 4 days after they were supposed to be delivered, I had not received them and spoke to customer service via a chat. They tried to blame the delay on the USPS, but said they had no tracking info - which I paid for - and only offered me 50% off on the shipping cost. I told them if they couldn't prove they sent them, that I wanted a full refund - which I got right away. I noticed that quality was not as good last time I ordered, but the prices were better than other places. Never again will I go back.

I ordered our cards on 12/6 (100) and they still have not arrived. It finally says shipped for tracking but the delivery is 12/22. How is that acceptable. No one will receive them in time for Christmas. The worse of it all is the customer service. There is no phone number listed. When I looked it up elsewhere and called the number is no longer working. So you can't even speak to someone. Then I waited for over an hour to love chat with someone and when I was the first in line it said "cancelled" and that there were no agents available to speak. I tried sending emails but when I hit "submit" it goes to a blank screen. I have used snapfish for photo books, prints, and cards for years and will never ever use them again!

I am so disappointed. I liked preparing the photo book online but, then, realized the spine would not match the rest of the book. For some reason, you must select the color of the front cover, back cover and spine separately rather than just one cover color. It took much negotiation with customer service to get this issue resolved but, then, the final product came with text cut off most of the pages- even though I was careful to size it so it fit in the space allowed online. I paid for a completely unusable end product.

The photos on the mugs I received in 2022 started to peel a few weeks ago. A repetitive response is " you accepted the product and did not return in 28 days." Huh? This is a shoddy product, and many older mugs from other companies have no problems. Don't expect any customer help. Zazzle has wonderful mugs that you can put pictures on that will last years!

Ordered cards to be picked up at a local location. I was prompted to put in my cc information on Snapfish, but then had to pay at the store also. Cards turned out bad with a random white border on one side only. Snapfish says they cant help :(

Customer service had the opportunity to help and elected not to do anything. System was very slow and after playing with multiple formats, finally got one to final format. Inadvertently put the wrong number in verbiage section.
3 hrs after placing the order, two weeks before it is schedule to be delivered, realized the mistake. Customer service, which can help, elected to hold to the one hour time limit. Will never use them again.

I ordered 40 calendars from Snapfish. I planned to give some out as gifts and sell others, but I was very disappointed in the quality of the printing. Every calendar had defects (dark lines in the images) on almost every page that looked like they were printed on a printer that was low on ink or really needed to be cleaned. Plus, several of them arrived damaged because their packing was terrible. I reached out to customer service about this and sent them photos of several defects, and they asked me to send a photo of all 40 calendars, as if they didn't believe me that they all had the same defects. So I did as they asked and it's been three days and I still haven't heard what they plan to do about it. Their customer service is extremely slow; it should not take this long to decide if I will be getting a refund or not! Don't use Snapfish!

I do not recommend using this company at all. They suck you in with the "1 cent" prints but then charge $20+ for shipping and the photo quality is awful. Not one of my 231pictures were clear. Everyone was blurry. Do not use this company.

This was my first time using the new website, having been a loyal customer for many years. Order value of £120 charged to my credit card on order, however Snapfish are not able to honour any of the items ordered following corruption of the pictures needed! I will take my business elsewhere thanks... some items were needed for a family get together and I feel really let down. Time to move on and find a more reliable provider!

I was a very loyal and frequent customer for many years, until now. I recently purchased 5 books and 7 ornaments. Two of the ornaments were upside down, but my biggest complaint was the quality of the books. If I were a first-time buyer I would be disappointed and not purchase from them again, but I know from previous purchases they did have quality products. All 5 books have discoloration, poor clarity, and poor paper quality. I normally anxiously await for their arrival to share with friends before gifting them, but I am now so embarrassed by the poor quality I hesitate even giving them as a gift.
After speaking to 6 different support people trying to get a resolution, and then attempting to speak to a supervisor, still no resolution. I was offered a "free" book, but why would I order more of the same garbage. Come on Snapfish, get your act together.

I ordered and paid for two books a month ago. The service has been disgusting!
The first parcel was sent to the wrong address, apparently!? I did NOT sign for them, so strangers have my personal photos and information.
Then, I was told a reprint was done and will be delivered, and I confirmed the address. Nothing has arrived. I have called numerous times and been fobbed off.
This is an unacceptable service.
I will never use them again.
Their reckless regard of other peoples personal photos is astounding.
Don't bother wasting your time and money making photo books that never arrive!

I'm greatly disappointed when it comes to recent customer service by Snapfish. This saddens me, because I'm a longtime customer, who greatly appreciated and promoted prior products.

It just seems like new Snapfish website *does not work* and that the Snapfish company has suddenly chosen to sacrifice quality in order to focus on quantity.

I have great memories, and the utmost appreciation for my prior experience with Snapfish.

This recent change for the worst makes me sad.

The most frustrating experience with a company and their customer service. I will NEVER use them again. They made a mistake and blame me for approving a final project that I did not approve. There is no way to talk to a representative other than chat. Their "evidence" that I approved the product is a generic screen shot that does not have my order, order number, name, or any identifiers. They will only issue a credit to my account for reorder and there is no way to get it in time for what I need. I am so disappointed that they will not make this right. I will go back to using Walgreens same day services. The price, product, and customer service are better.

Bought three items. Collage print was good. BUT... set of prints was poor - arbitrary trimming off of heads on many photos (option to trim them myself was not presented to me, and I would expect that a VERY basic algorithm would have trimmed them sensibly and some quality control would have been in place). Photos on the notecards were very dark, darker than the prints and darker still than the collage print; not usable. Customer services told me notecard images 'are always darker', so I am not clear why this was not advised at point of sale. Customer services refused refund for poor goods.

I ordered my Christmas cards early this year in order to take advantage of a promo code. I ordered two styles for my Christian and non Christian friends. After I placed the order I left town for a place with poor service. When scrolling through me emails I saw an email from Snapfish saying my order was only 90% complete. I called to see if both orders had gone through. Because I poor service I was having difficulty pulling up the email with my order number. The customer service rep hung up on me I made the mistake of reordering. Because I was not able to figure out my initial order did go through and they were trying to get me to order more cards until after the one hour window, the company refused to cancel the second order. I have ordered many times from them in the past but never will again.

I ordered 6 picture pillow. Before I ordered, asked chat if comes with insert or I wanted to buy one. Was told it comes with insert. Arrived and didn't, they did nothing to fix it. Made it sound like my fault.
This was a gift and very disappointed! Will not do business again with them!

I used to love Snapfish. Used them for numerous books and other projects and was always pleased with the results. The switch to their new format has been a disaster. When I went to reorder a book that I made just a few months ago, I found that all of the text had been lost in the switch. Also, it seems like book orders are taking WAY longer than they used to. I don't think the new format is any easier to use. In fact, it's more cumbersome. Snapfish should have stuck to the old successful format.